The property looks good for being an older building. The door to our room was sticking but other than that it was ok. The staff was very friendly. The two girls at the restaurant / bar were awesome

Everything was great. Key card readers are finicky for the room, outside doors and pool. Other than than no issues.

Great

Only had coffee in the room when we checked in. No maid service to replenish coffee supplies or take away wet towels.

Stayed for a family event in Orillia. We found the hotel to be comfortable and glean. It’s conveniently located close to amenities such as restaurants with easy access to downtown Orillia

A nice, basic hotel, with dog-friendly rooms and a pool. Great service when we asked for a room change. Nice, shallow indoor pool. Charged our electric car. Couldn't ask for more at that price point! Would book again!

Lovely big, not too deep pool for my grandson.

Room was very comfortable. Staff friendly and efficient. Could not hear the neighbours or people in the hall. A couple of convenient doors to access area where the room was located. It was great that I didn't have to walk through the entire building to get to my room. I was able to park close to the room. The swipe keys didn't work very well though. It took several swipes to open the doors.

The air conditioning didn’t cool the room well. The toilet was wabbly.

Very clean, friendly staff and a great location.

Electric car charger was welcome.

Great value for money. Very dated.

Staff was super kind and helpful. We had requested a rollaway bed and the person who checked us in, saw the request and wanted us to let him know if we didn't have it. We did. Through no fault of the hotel, there was a power outage from roughly 6:15 pm to 12:04 am. No backup generator. I felt for the staff, it had to be stressful for them too. The door stop in our room was broken and literally just sitting on the floor when we came in. It just rolled from it's spot because it wasn't anchoredn to the floor at all. My husband also used the exit door on the second floor near the elevator and when he pressed the bar to open the door, a piece of the bar just fell off. The pool is large but only 1.2m deep at its deepest, so the water landed at our hips at most. Our kids really loved it, but a little less satisfying for the adults. Pool was in some disrepair as well. Shedding paint floating in the water and rust spots in places. I also picked out a total of four dead bugs while there. That's the reality of having a door leading outside though. Finally the tub didn't drain very fast, so when we showered we had probably 2 inches of water hanging out in the tub. I was concerned that it wouldn't drain, but I could hear it after the shower, it was just really slow. Overall, it was decent. A place to sleep. But we chose this hotel over another, despite that it was slightly more expensive. I'm not sure it was worth the higher price.

It was a short stay, with a short visit with family. There were many food options that were close by and walkable. It was what we needed. Staff were friendly and accommodating.

The hotel is unfortunately dated, and needs an upgrade (painting over aluminum doors is not an upgrade) The grounds are nice. The only issue I have is the restaurant situation - overpriced, and it is not open on Sunday or Monday for lunch, dinner, or drinks. As a Best Westerrn "Plus" I would think that a breafast is included, even if the restaurant is a separate entity the owner should comp the breakfast buffet, as it really isn't something to write home about.

Very nice hotel , rooms spacious, clean , lovely court yard in back with gazebo, picnic table ! Would definitely stay here again

We did like the hotel Terri was Great!! The only problems We had was the mattress was horrible. We ended up with A very sore back..Also your parking lot needs to be repaved.

Maintenance needs attention. Room has no comfortable seating.

All good. Fair value. TV remote battery weak.

Close to where We need to be.

There were many seagulls pooping while flying and it was difficult to feel safe getting inside!

The property is so well maintained and welcoming and manicured.

Clean, quiet

The staff was very pleaseant and friendly . We were greeted by Rob he was super pleaseant to deal with . .Room was clean bed were comfy and quiet. Pool area was awesome and beautifully kept up . Breakfast buffet was very good would definitely stay there again

it was a peaceful night sleep

Very nice room, clean and well stocked with towels and coffee. The pool was wonderful

Easy check in, good loaction for going to a show at Casino Rama, beds were comfortable.

Room and beds much too too small especially for the price. Appliances good but table and chairs inadequate resulting in a reduction in comfort. Cosmetic updates helped with overall appearance of cleanliness but colour choices too dull and drab.

Friendly staff, quiet and clean. Very nice stay.

Room was clean and comfortable.

Convenient to the byway and travel

We had a good stay.