Front desk was kind and helpful, and we felt welcomed from the moment we stepped inside. Clean and great location for our needs

A mixed bag. The room was clean and well equipped with very good mattresses. It appeared to have been redone fairly recently. At check-in we were handed a piece of paper that said the breakfast area was being remodeled and a limited, mostly cold, selection would only be available. Fine, but why not give us that information when making the reservation or refunding some of the cost. We paid to eat elsewhere. The fire alarm (false alarm) went off at 6:30 the next morning waking us up certainly and likely the rest of the building.

This place is a filthy, glorified motel. It appears as a Hampton until you get in the rooms. At least the 2 rooms we were assigned, we felt as though we were put in a housekeeping closet. At best, they were half the size of any Hampton we've ever stayed in, or what we booked . (This was the 4th Hampton just on this trip from Texas to Maryland.) We always choose Hilton or Marriott properties and expect those brands' standards. The TV was nowhere close to even 40", let alone the brand's standard size. The walls were dirty and bare except for holes and broken off screws/brackets. We noticed a foul smell once we laid down, and after some searching, we discovered the pillow was moist with a terrible stench. We had to shower again, in the 2nd tiny room we were given, just to get the stench out of our hair! We found out from the extremely rude FD agent that they launder their pillows instead of replacing them! The woman wouldn't even look at us when assigning a second room and refused to speak to us directly. The other FD agent, a young man, was very professional and tried to fill the obvious silence the rude agent was giving us. The second room also had a bad smell, dirty carpet, and stains on the chaise. I called and spoke to the GM. She got loud with me, and I asked her to lower her voice. When she wouldn't, I hung up. We are confused at to why their Google reviews are so high, and we were given this horrible experience.

Check in was easy. Nice young man. Clean hotel. Unfortunately we couldn’t eat their breakfast as my kids are gluten free and there was nothing to prevent cross contamination. But overall very satisfied.

Staff was very friendly. The hotel was clean for the most part but was very dated and older. It needs to be updated, the room was a little musty smelling. You could hear the a/c dripping when it was running. The bathroom tile grout was missing on the floor. It just needs improvements. The breakfast was fine typical Hampton Inn breakfast. But the kindness of the staff made up for the other minor issues.

This hotel accomodates dogs, which is totally fine as I love dogs and I've always had them in my family. However, they need to either limit the rooms that are available for dogs or do a much better job of cleaning them afterwards. We had to change rooms almost immediately, because our first room smelled like wet dog. The second room smelled better, but not still not ideal. As a side note, the beds didn't seem as comfortable as other Hamptons.

Our reservation was placed through Expedia and even though we got a confirmation that it had been placed and paid for, when we tried to check in the hotel did not have a valid payment certification from Expedia - not the hotel's fault! We had to wait for over 45 minutes while the front deck clerk tried to resolve the issue with Expedia - difficult since the call center representative did not speak very good English. It was finally corrected when Expedia since a valid certificate to the hotel and we were allowed to check in. What a disaster! Expedia is totally incompetent.

EVERYONE was polite and welcoming. Check-in was efficient. After a long day of travel and ready to hit the bed, this was the perfect, quiet place to be.