Clean rooms n staff was helpful, providing whatever i needed

The room was a good size. Room has a stove, dishwasher, utensils, over the range microwave and full size refrigerator.

The shower leaked. The room was large and the kitchen had everything we needed.

Reasonable rate. Nice kitchenette.

Dishwasher had dirty dishes left in it. Dog food in suite on the floor of the room and restroom Dog hair everywhere. Garbage disposal sinks and needs to be drained it kept loud foul odor all during stay at hotel. Grass had not be cutting it appeared as it was over a month. Last day of stay the lawn got cut and maintenance from the lawn cutting service left heavy grass on vehicles including mines. Staff workers at front desk where very friendly and responsive.

I give this hotel an overall 4.5. Excellent service, there was problem with my booking, they called right way and let me know that they would accommodate me. I booked a King Suite w private bed and pull out. They didn’t have a room so the hotel was able to give me another room at no charge. Rooms were clean and the kitchenette is a plus. Two down sides: rust and mold in the ceiling of the bath. It wasn’t a huge deal because it can happen. I’d stay again.

Good first: Front desk was friendly Now the not so good: floors were dirty in room and hallway, bed wasn't completely made, no remote, dishes still in dishwasher, only one towel for 2 people for 2 days, phone didn’t work, had to program tv to get it to work.

Staff friendly and go above and beyond to insure patron comfort. Clean and comfortable. Well kept and nicely decorated. Will definitely stay again when in town

Short one night trip

The tv in the living room didn't work. They did offer a discount for that though. The lady at the front desk on night shift was the best i have ever met. Name was maybe Irena?

Everything was great but the beds were very uncomfortable.

The hotel room was very dated and everything was sticky. It had a smell the second we walked in. The room wasn’t prepared with linens so we had to wait for them at 1am when we arrived. We couldn’t wait to leave. Service was nice though.

Staff was super friendly. Loved that they had free laundry machines available. Unfortunately, cleanliness and maintenance were a little lacking. There was a lampshade that kept falling off and my kids kept finding trash from prior guests. Hallway on level two definitely smelled like they were fighting the smell of someone smoking weed

Showed up with a reservation already paid for and they had no room for me! It was 9:00pm and the town was sold out!

The front desk was nice, but when I got off the elevator the hallway was dirty. Then when I got to my room the door was opened already. Then I had to use the bathroom and it wasn't clean the toilet and tub had dirt and hair on them.

It was a nice place to stay but wouldn't stay again. They had pipes leaking in the lobby and coffee room that were leaking the whole 5 nights we stayed. People were very friendly

When we entered our room, it had an unpleasant smell and the floor was sticky. The refrigerator in our room sounded like is was about to take off. Tried to drown out that noise with the fan, and both noises together only made it worse. There were also cobwebs in the corners of the room. I’m very surprised that this hotel has such overall good ratings. I would not recommend a Candlewood after this.

Left over mac n cheese in fridge and clothing in drawer. wasn't vacuumed either and the TV didn't work

The staff was amazing. Courteous, professional on all levels. Everyone I encountered was great. The property is old and run down, needs updating. Room was adequate, bedding was clean. Bathroom was run down needs a refresh. The staff is doing the best they can with what they have to work with.

Paid a lot more than other hotels in area. Did so to ensure a good clean comfortable room. It was just ok. TV didn’t work had to go to desk to get it fixed. No tp holder. No shampoo. Overall just ok. Won’t spend the extra money again.

At 8pm check-in, My suite was not clean and I was not able to check in they called the general manager and I was told the manager said I can down grade and get what is available and that’s it!!! I went to Home suites across the street and they gave me the best service plus a discount without any reservation. All because my experience with Candlewood I will never use them again!

When we checked in at 3pm our room wasnt ready, we had no towels, no shower curtain, dirty laundry laying in the hallway, and the door was left open

Very nice hotel.

Great hotel why stay there

I liked the room itself with the kitchenette. I did not like that we were kind of back behind everything

Just a stop overnight with a dog.

Staff was very friendly and Hotel was very clean. Will definitely stay again when in the area.

We arrived around 11:30pm, front desk employee was super friendly. Unfortunately, they only showed us as having 1 room when we booked 2. After showing her my confirmation, she quickly found us a second room. The room itself was not good, doors were filthy, chair and couch had visible stains, bathroom doors and drawers hanging on loose hinges, etc. The biggest issue was the enormous clump of hair in one of the bathroom drawers! Had it not been midnight by then I would have requested a refund and went somewhere else!!! Our second room didn’t have sheets or blankets for the sofa bed, it had no bath towels and no shower curtain. I’m informed the nice front desk lady who promptly offered me points but I declined. I would not recommend this hotel

I reserved two rooms with two beds in each as I have a large family. When I arrived the hostess said I only had one room until I showed her my reservation. There was a problem with the credit card machine and it would not process my $50 deposit for incidentals on the second room. While trying to figure out what was wrong my family went to the room that we did check in to. They returned to the front desk because the room was destroyed. There were no bed sheets or blankets and there was trash all over the room. The hostess gave us the key to our other room instead. Meanwhile she could not get the fee to process after nearly an hour on the phone with my bank. The hostess was unwilling to let me check in to a second room. We ended up sleeping on the floor because she said there were no extra cots, blankets or pillows. I was extremely disappointed with the service. I stay with this chain of hotels on a regular basis and this has never happened before. I hope it won’t happen again. I also hope that I do not get charged for the second room.

I like the property and staff, however all of us had trouble with our keycards more than once

Well equipped kitchen, clean, comfortable

Check in lady was very kind and quick with getting us checked in. Room was very spacious and appeared very clean. It was a great one night stop.