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Where to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one. The worst hotel experience I can remember in a very long time. Staff were ok - I guess it's the owner!

First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.

The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc. The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.

Extremely clean , great location and amazing customer service !!

We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!

Nice rooms but you are paying for an hotel without a reception and basic level of service. Access to the rooms is a little contrived with a small and slow elevator. Location is great, but it may feel weird to live inside a decadent gallery.

Every single staff member went above and beyond for me. As a women travelling alone, they made sure I was picked up from airport, even after flight delays. They helped me navigate the city and organised transport when needed. Room was spacious, comfortable and has eveningypu could need. Breakfast was a lovely selection with stunning views of the glass roof of the Galleria. Highly recommend location for San Carlo theatre (directly across the street), the funicular to Castel Elmo (also across the street) and easy access to many sites of Naples.

A delightfully quirky hotel. Inside of the Galeria Umberto , right beside coffee shops and even a McD's. The room was well appointed and individually styled. Very comfortable with a view over the mall. The quirky old elevator require ¢10 to operate , and whilst the front desk supplies these,we brought our own. Our ONLY complaint was the dearth of an ironing board...iron they had...board...not so much.

Staff was accomodating a request for a room with external view which was very nice. Spacious and comfortable room with a view.

The hotel was beautiful. More importantly the staff was obliging, compassionate and friendly. My roommate had to go to the hospital and they helped arrange for an ambulance. Once she returned, they checked in her periodically and really made sure she had all she needed. They were the TOP of their class. Thank you team!

Great location! The room had a quaint little balcony!

Beautiful inside and outside

I love the location everything was within walking distance staff They were patience and give me directions the place was very very clean.

Nice place. Excellent shower. If you have many bags be aware that you have to face some stairs to enter at the galeria.

Staff were fantastic. Breakfast was good. The building that the hotel is in is absolutely gorgeous. The hotel is on the 4th floor. You have to buzz in sometimes if the door downstairs is closed. We chose to walk up the stairs but there is an elevator. I think it costs 10c but the hotel will give you money. It can be a bit noisy in the atrium as it is open all night but not a big deal. Just an amazing location. Restaurants all around block so easy to find food. Take the free walking tour when in Naples.

Great rooms. Beds very comfortable. Good breakfast.

Hotel was okay for the price i paid for one night. I had to book a hotel in Naples last minute due to a missed connecting flight and missing the last ferry to Capri. I was expecting a little more for the price that I paid. We had a little trouble finding the place as it is inside a building and the entrance is under construction so it was a little difficult finding the entrance. The hotel itself is on the 4th floor, had I known this I wouldn’t have carried my luggage up for 4 flights of stairs and the check in was confusing. The reception is on one floor and the front desk is on another. And not knocking the hotel for this but there was some type of performance going on inside the building that started at 1am and didn’t end until 3 or 4, so sleeping wasn’t the easiest.

Like ubicación muy buena No me gusta que debes tomar ascensor pequeño No me gusta muchos desamparados durmiendo abajo en el piso

Unique, artistic, romantic, great location.

The room itself was great! Lack of parking, and access to parking was very difficult.

There was a foul odor in the bathroom. That never left over a 2 day stay.

Excellent location, nice hotel

The hotel does the job, but its nothing special. Its rather noisy already from early morning. Also the personel is not too friendly

Very nice central hotel. Nice large clean room and we got a room with balcony as requested on reservation. Staff very nice and friendly and very good english. Breakfast was ok- nothing special and 11 EUR/ person. Very nice restaurant and bars in the alleyway on the backside of the hotel entrance. Nice pickup from airport- on time and on speed, for 35 EUR. As others are saying in reviews- many poor people sleeping in the alleyways at night- but that is the same everywhere central in Napoli. Elevator at no cost Saturday and Sunday- but the 10 Cent applied Monday morning. Hotel windows not exactly sound proof- but I expect same elsewhere in Italy. I would stay here again for sure

Not clear on location, hard to find as no outside sign.

Good location in nice part of the city, date rooms and very loud AC. Bathroom also very dated. Difficult to find if you come at night, you have to buzz through metal gates and go to the 4th floor where no one told us, also organised driver to pick us up from airport and was a no show so had to take a cab which I wanted to avoid given Naples reputation with pickpockets.

The room was very clean and big enough. The hospitality of the reception and cleaning ladies was amazing. It really makes you feel very welcome. The location is perfect and we are definitely going back. I really recommend this hotel.

Located inside the galleria. Nice historic hotel and you feel like you are staying in a castle room. Great to have a large bathtub and a shower! Very good hospitality! The only concern was the people sleeping at the galleria entrance…(I know it’s nothing to do with the hotel)

Very beautiful, excellent property

Good location, however the hotel is definitely not 4 star. Great view from the balcony but the room itself was below average and the bathroom smelt really bad of male urine to the point I had to hold my nose every time I entered. I would have complained, however I arrived after midnight and left as soon as I woke.

Pretty difficult to find even though it is located inside a shopping mall. Nobody, including employees, security & police, had no idea where it was even though it was 20 yards away🙄. Additionally, i purposely filtered my hotel search results to include free parking & yet still this place showed up. Be advised parking is a major hassle, off site & costs 20-25 euro per nite. Decent place, good loc., staff was very nice but not sure if I'd use again.