The location on the sea front is ideally located.Staff friendly. We had problem with been mislead, we were supposed to have balcony. Sadly not..Also for special occasion we decided to have half board.Expected a lovely 3 course meal with a menu.No menu No Choice and for desert alternative option was yogurt,,, or fruit sounded like the breakfast,,So All Dissatisfied....

I love the property and all of the people working there. However it seems like there is a small inconsistency in the pictures of the room, the amenities and what you actually get. I booked a room with a double bed for me and my husband. We got a lot smaller bed ( 120) and the room was nothing like it looked in the pictures. Amenities was consistent of a soap to wash your hands and one all in one soap in the shower. The toilet paper was so thin that it almost disappeared when you touched it. I was really disappointed and made a complaint through Expedia, and was given a beautiful room but, still, if the pictures a bit more up to date I would not have been so disappointed 🙂 The breakfast was small but more than enough. I don't think the management is doing their job properly if they want people to come back. Seems like they are cutting costs on the wrong things. As earlier said, the people working there are absolute gems, and they go above and beyond to help you, and the hotel is in an amazing location and you can walk almost everywhere 🙂

Hotel was in a brilliant location with exceptional views .However the rooms were a bit dated and although there were loads of outside areas and well tended gardens it lacked facilities to have a drink or light snack on the terrace. It seemed to cater for an older clientele. .although we are 70 we felt it lacked atmosphere and any entertainment. For such a beautiful hotel we felt it did not reach it.s full potential.

It was great. Right on water, close to eats and drinks and breakfast included. The only down is having to track down a parking garage because street parking can be nonexistent.

Nice hotel in centre of Menton. Good service. No problems

The front desk had the kindest ladies 24 hours a day! Every shift and day I felt completely taken care of. From the friendly greeting when I arrived until the sad farewell I was impressed by their knowledge and helpfulness.

Reception too much to wait.the room really really small and bed for a children. It’s Otto ler never more.

Beautiful hotel, well located, very comfortable beds, good sea view. Bit the hotel had absolutely none of the little touches that wouldn't cost much money - some tea/coffee making facilities in the room, a little bottle of water, some hair or body soaps etc. Yes there was a bottle of body wash screwed to the wall in the shower. But the room lacked any of those little touches that make you happy when you first open the door!

An out-of-time hotel badly in need of renovating. Everything about it is cheap, from the mattresses to the soaps in the bathroom, the bedding and everything - very poor. A/C barely works and the shower is scolding hot then ice cold. The pricing is way too high for such a hotel. Location is good but I'd rather pay more for an Uber to the centre, or walk than to stay here again. Cut my stay short due to illness, was glad to get out of the place, no refund given as I would expect from a poorly run and managed hotel. Avoid this hotel.

The room was very small and the in room amenities were not what would be expected of a hotel of that level. The breakfast was good but the bar/lounge and outside areas were uninviting and could do with an upgrade. The location is fabulous and reception were helpful.

Staff was very friendly and helpful! They went above and beyond to help with two very difficult situations.

no fridge in the room - you have to be lucky to catch a spot in the parking that belongs to another hotel..

Enjoyed our stay at this hotel. The staff are wonderful ! The property is well Maintained. Our room was clean, but could benefit from a little facelift. Beds and pillows very comfortable. The breakfast/restaurant gallery is a major bonus. Not only is the gallery beautiful with marble floors overlooking the water, selection was great. Served fresh scrambled eggs, sausage, pastries, deli meats, cheese, cereal, fruits, etc. Fantastic location, beach, restaurants, shopping all at your doorstep.

I want to express my deep dissatisfaction with our recent stay at your hotel. Despite the ideal location, several factors significantly marred our experience. First and foremost, the room's quality did not meet our expectations. It fell short of what we had hoped for, and we found it lacking in cleanliness. Furthermore, we were appalled by the aggressive behavior of the housekeeper, who barged into our room at 11 a.m. without even knocking, despite the check-out time being 11:30 a.m. This situation was unpleasant and entirely unacceptable. Additionally, I would like to acknowledge that the receptionist who welcomed us at 3 a.m. was very kind and understanding. However, we were deeply disappointed by the intervention of the front desk manager, Sabrine, who responded to our complaint with indifference and a blatant lack of respect. Her attempt to justify the housekeeper's behavior only aggravated the situation and discouraged us from considering future stays at your establishment. While we understand that mistakes can happen, we hope that you will take our feedback seriously and implement measures to improve the quality of service and staff at your hotel. In conclusion, we are profoundly disappointed with this experience and are not inclined to return to your hotel in the future. We hope that you will learn from this situation and strive to enhance the quality of your services

Good location, but spoilt overall by constant traffic noise on seafront.

Great location, lovely staff!

This is a lovely classic hotel. Very charming, lovely staff pleasant breakfast we booked a suite it was a bit on the smaller side but that’s standard in Europe. We did book the room with the Seaview and it was well worth it. I definitely plan to visit again.

Easy walk to shopping and beach

Very nice Staff ans a very good Location

Perfect location in Menton. Wonderful staff. Comfortable beds. Would stay here again.

Very small rooms, no rifregirator. The elevator is very small. It takes one passenger and one piece of luggage. You cannot bring the car to the hotel at check in .breakfast is ok

Property easy to find about 15 min walk from Menton railway station. Room itself a bit dated and tired; shower cubicle very small but plenty of hot water

The hotel was comfortable however my single room with a sea view was more like a monks cell than a nice hotel room. One single bed pushed up against the wall and a desk on the other wall. No coffee making facilities or any other amenities. The view from the balcony was great just over the road to the beach. Unfortunately the windows weren’t sound proofed so a bit noisy. I’ve stayed here before and the room was much better so probably just bad luck I got that room.

Great location with water view

we had a nice stay, hotel personnel friendly and helpful, location very good.

Its a lovely hotel with really helpful staff but the b'fast buffet, which used to be great, is now very basic so we were disappointed.

Excellent front desk service

Very happy with my stay there!

Beautiful hotel. Room has a big balcony overlooking the street, promenade and the Mediterranean sea. Sleep to the sound of crashing waves. Reception staff is very friendly, helpful and speak fluent English. Bike is parked in the side auditorium. Room comes with a complementary hot breakfast with lots of hot & cold selections in beautiful dining room overlooking the sea. Highly recommended.

Three friends stayed in 3 single rooms to go to Monte Carlo tennis. Rooms smallish but ok, beds comfy. Bathroom good. All very clean. Hotel a little tired , maybe some new garden furniture ? Reception staff very friendly and helpful. Bar prices excellent and rose wine lovely. Position good by beach and town. Highly recommend, will stay again next year.

From the outside the Balmoral looks a nice hotel, however, that’s where it ends! Our room was tired, small and extremely dated! The curtains let in most of the light from the hotel lights and we might as well slept with the lights on. Our room was at the front of the hotel with fantastic sea views from the balcony but come night time and again from 6am, the road in front was a moped racetrack, with the old windows letting all of the noise, making sleeping impossible! The female member staff on checking out was the most miserable and rudest member of hotel staff that I’ve ever met! She clearly needs another career other than customer service! Breakfast was also very poor! My recommendation would be to stay clear of this place and look for something nicer with better staff elsewhere.

Average hotel. Rooms need major update. Poor breakfast.