Very enjoyable stay to include a massage.

The pool closes far too early at about 7 so you cant enjoy the wonderful pools if you want to go out and dite see or have dinner. There are all these wonderful outdoor seating areas that are gorgeous and you cant enjoy any of it after 7 pm. Its a waste. Also there are limited food options. Youd think being connected to the casino would be a plus for that but its not. Most restaurants arent open daily and the ones that are the food is sub-par. I wouldn't stay again for these reasons unfortunately. The room was beautiful but the amenities do nothing for the experience.

Did not like the gaming facilities! The machines take money but do not let you play! Could of stayed home and played games on my phone and have a better time!

My biggest complaint is being woke up by hammering and power tools at 6:30 am. Next time I stay will make sure no construction is going on.

Do not go here with kids, pool is closed ALL DAY Friday to Monday to kids. It was outside my window and there may have been 1 person in the pool area until later in the evening. Don't take your kids.

Strange because the name of the hotel was different. Nice location, walkable for everything. Our room was large which was nice

Stayed 3 days, each day awakened at 6:30am with hotel construction noise. Changed rooms to no avail. Hotel unapologetic to the noise, DO NOT stay here unless you get up before 6:30.

Enjoyed the hotel. Would have been nice if the front desk would have explained the parking and access to hotel. We had to find out where to go on our own.

Large room with great views of the Missouri. Very clean. Check in was quick and easy with no wait. Challenges: We stayed on 5th floor and there was marijuana odors which was disappointing and equipment in workout room was not all working. We found one treadmill working but yet paid for the resort fees to include the gym. Pool was also closed day of check in because of lighting. I reported equipment issue in gym. We were there for an hour and nobody checked in.

The room was filthy and we had to leave 2 hours after we got to room because it was nasty. Told the lady at desk and she didn't apologize or anything. We wasted our money and our trip was ruined

I was charged an additional $85 above and beyond my booking thru Hotels.com Pool has terrible hours and closes very early.

The newly remodeled river view room was so disappointing - the room had tile floors and sparce furniture in sunken living room. We had stayed at hotel Oct 2023 and the room was warm , comfortable , felt home-like. This stay, we felt as if we had been downgraded. So many ammenities were missing. No water glasses (glass or plastic), I was told to use one of two paper coffee cups as a water glass; no luggage rack, only 4 coat hangers in closet, shampoo/conditioner in pump dispensers on wall in shower, room phone un-reliable, wiifii kept dropping signal, in lower room a long desk with only one chair, An un-inviting sectional seating across room, no restaurant menus - had to scan code on smart phone to get menu, By they way, the sport bar downstairs had such poor service and it wasn't even crowded. I was told it was too late for take out order (9:30 PM) - I would have to be seated ,place order, then ask for left over container ?! We actually checked out 2 days early because of disappointment. There are only two positives: river view and comfortable bed.

The room was so hot it took until after midnight for it to cool off. Called the desk 3 times no one ever came by to check the unit.

For a “Resort” it does not have a resort feel on a weekday. Amenities closed…like the poolside bar/grill. If you are poolside you have to go to the Spa or walk all the way to the Casino area to get a drink. Would be nice to have a pop-up when reserving that certain things are closed. Additional restaurant and bar not opened the days we were there. Clean rooms, nice pool, easy parking.

Security staff is rude

Great location and room. Service was horrible. No valet and ZERO bell service. Two elderly adults with walker and a cane and there was no service personnel to help assist with luggage. THis was on a weekend when room rates are over $250 and $300. Never even saw maid service and room never got attended to (TP, towels, soap, tissues, etc). If you need some attention other than a nice room, good luck.

Everything from the staff, the rooms, the service.

Everything was great !

Our group had the best time.

Wish pool was open longer on weekdays

This was a beautiful room at night you can see the city . So beautiful, staff was exceptionally kind and patient I’m older it was no rush they protect your privacy by not shouting out your room # so others can hear the t!

This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.

No hot water for the morning shower.

I'm from Illinois and lived in Vegas for a long time and after coming back here I was so looking forward to staying at Ameristar. You can get a room in Vegas on the strip for $60. Hotels.com almost always helps waive security deposits and early check-in fees. A room was over $200 here on a Monday night, and arriving there out of state they arbitrarily charged us an additional $75 for a 2-hour early check-in. This is completely unreasonable considering the room was ready and the hotel was not even at half capacity for the evening. They refuse to discount or comply with hotels.com request to waive this fee (that's almost half the room fee for the entire night for 2 hours!!). Arriving there we were very excited and the room was extremely nice! But two out of three TVs did not work there were lights in the room that would not turn off preventing restful sleep and after midnight a very loud noise continued even as we checked out. No explanation for the noise. And after advising the hotel staff of our miserable night they asked if we had contacted them about the disturbance and other complaints? I had to say why would i? You didn't care that I had no money to eat or gamble at your hotel, which was good because only one restaurant was open no stores, and if you didn't care that I was miserable at your hotel why would you care if I got any sleep? Oh and three drinks and order of fries at hotel bar was almost $60 we left broke & upset. Very sad, not even bellman or valet short staf

Clean, easy, and full of stuff to do.

Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.

Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful

This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits

Clean rooms

Great stay and plenty to do.

Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!

There was not a room available at the time of check-in, even thought I did have a room reserved. This cut into our time and plans substantially. The tv’s would not work. When we called the main desk they informed us that the “tower was out” and that no one had working tvs. There wasn’t really any kind of apology for the inconvenience, no comp offering, not really even an apology, which I found to be the most annoying.