Room floor was not very clean. Hair from previous guest was visible in the floor. Found a Crumpled old tissue paper under the nightstand.

In general hotel offered less than expected. Room is large but shower very small and dark, Breakfast too simple with no much options. The positive is the location, in downtown close to restaurants.

Hotel was ok maybe not quite as good as advertised and for price. Small shower and bathroom. Wi-Fi had issues. Staff were great. A little different looking rooms than typical hotels.

Room was tiny an horribly laid out

Great location, spacy room with wonderful view , friendly staff ,good food, Jacuzzi overlooking the fjord value for money

Friendly and helpful staff. Great room

We stayed in several places since this trip was longer, but the breakfast was good, the place is clean and the staff is friendly, we would stay there again. the view from the rooms was gorgeous as well

We had a junior suite with a excellent sea few. To bad that the hotel at this level doesn't have free coffee and tea in the room, nor does it have a small fridge

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

Check-in was super fast, they let us stay for late check-out. Room was big and clean.

Beautiful modern set up with friendly and knowledgeable staff. Nice location 5 min walk from downtown and restaurants. They packed our breakfast which was delicious and included items which are not free in breakfast menu. Also, helped me with stores and directions to buy smoked pepper. Highly recommended!

Great stay! Front desk is extremely helpful and friendly. They packed us an amazing breakfast for the day we started our trek and called a cab for us. Rooms were clean, great views, comfy beds, nice rain shower. We liked the spa. The water was warm but not hot, felt great on tired muscles.

We stayed here after a hiking trip in Patagonia. This awesome hotel is in a great location with great views!

Minuses. Very poor breakfast & service. Some staff unfriendly. No safe in room. No fridge in room. Wine expensive at dinner. Room small for a junior suite. Pluses. Nice views. Good location. Comfy bed.

THIS IS NOT A FOUR STAR HOTEL IN ANYBODY'S LANGUAGE. The room has no aircon, no desk, no chair, four very small shelves to store clothing, nowhere to put suitcases and barely room to walk around the bed. The window is held open by a piece of wood. It has flaking paint, caked on dirt on the toilet floor and stains all over the shower floor (I have photos, but not sure how to post them). I would expect better from a back-packer hostel, and this was $300 per night!! It might have been acceptable at half the price. We endured four nights and I would definitely NOT recommend this hotel. We would have moved out but could not have got a refund. The location was good with lots of restaurants within walking distance, and the staff were OK. The included breakfast was OK but not great. Overall, our stay here was extremely disappointing.

Perfect location and a very neat space with a nice breakfast spread. Would definitely stay again!

This hotel was very cool, especially all the materials the building was made out of. The view from our room was great as well as the location. The staff was extremely accommodating and the hotel breakfast was awesome. There was a bathtub in the room but there was a lack of hot water.

Great facility (spa) but overpriced for what it is

This hotel is not worth the money nor their four stars! Firstly our room was very dirty and the quality of the shower was disappointing. But what bothers us the most was the misleading photos of the spa opposite the reality. The spa was also very dirty, you could tell by all sorts of things (dirty floors, dirty windows, dirt in the swimming pool), ..., the wellness is not maintained, there was a lot broken (the sauna doesn't heat up properly, the outdoor jacuzzi is empty, the men's showers didn't work, the fireplace didn't work whereby it was to cold for a welness space, some of the jets in the jacuzzi were broken, ...) Also the water in the "pools" were to cold and the layout and look of the wellness is different from the pictures on the website. We felt cheated. When we asked to speak with the manager we had to wait until 11 pm which we didn't because we had to go to bed early but this too was poor service. Also in the restaurant out of the 16 dishes, only 4 were available.

It is a unique property. Right on lake. Can walk to town center.

Fantastic stay! The staff is always friendly and helpful, and there are numerous special touches that make for a great experience. I have stayed here before, and will definitely stay here again!

Loved our stay here! The staff were so friendly and helpful and the location is gorgeous. Everything about our stay was lovely. Would highly recommend to anyone in the area

Rooms are great. Nice decoration and great location

The room, the location, the views and the amenities were all great but the real stars of this hotel is the staff. Nicolas the manager so very helpful and helped us get the most out of our short trip. he organised the tours and made great suggestions prior to us leaving home. the trip was faultless. couldn't recommend this hotel more.

Wonderful friendly staff. Yummy breakfast. Hot water, great wifi, ane comfortable beds.

Had a fantastic stay at Noi Indigo! Everyone was extraordinarily nice and welcoming. We booked several activities through the hotel, which were also very well done. Special shoutout to Nicolas for booking the activities and to Jose and Eddie for taking us on the excursions. The hotel itself is "modern rustic," right on the water, and quite comfortable. Highly recommended!

Sauna, English-speaking staff, very clean rooms. Breakfast is included and calling for a taxi is easy enough.

Really cute hotel with a great vibe and the restaurant was delicious!

Very nice hotel but maybe could be better. Small rooms. The reception staff were not very helpful nor friendly. Great view and location being very walkable to many of the sights in town and restaurants. The on-site restaurant was wonderful and I would highly recommend, although it is not a "cheap eat." Although I would recommend this hotel, I think that there are aspects, such as the reception staff and lack of in-room wi-fi, that they could improve upon.

The views are beautiful and the beds are comfortable, but unfortunately thats where the positives end. It is hugely overpriced for what it is. The room is noisy and it was difficult to sleep sometimes, both from street traffic and hearing other guests through the paper-thin walls (could hear guests talking, having a shower, even phone getting a text in the middle of night!). Staff were also disappointing (although restaurant staff are good) - we emailed ahead to organise tours of Torres del Paine and when we arrived they had clearly not put any effort into helping us organise this and actually replied to our email with options AFTER WE LEFT!!! Spa and sauna area also not as nice as what the pictures look like. Sauna is not a proper sauna and is nowhere near hot enough. Overall, disappointing. If this is your one 'splash out' in South America, choose somewhere else!

Excellent location, friendly staff at reception. Recommended.

NO AC in our room it got warm real warm. Hot water was out do to construction so after a week of hiking cold showers and the hot tub was cold. Part of the reason we book the room was the nice spa facilities. Staff couldn’t really care less when mentioned it twice.