Absolutely loved the stay. Staff were amazing, Breakfast was super tasty and great value. Beautiful lounge & bar area. Really enjoyed the Christmas switch on. Christmas huts along the Pantiles.

It was nice welcoming hotel ,the manager was very attentive,had some food at night was very good ,the room was adequate the mattress was horrendous the springs on one side had gone ,woke up in the morning back was creasing me room was 41

Stayed for 3 nights for a business trip, I chose the hotel mainly as I've been to the area a few times, been quite disappointed with others in the area and wanted a hotel that had a good location for things to do after work. The hotel is within walking distance of the main shopping town, lots of restaurants and bars and train station too and it proved to be perfect for me! The immediate surrounding area of the pantiles was lovely with plenty going on if you don't want to stray far but even though it was busy I didn't get disturved by noise from the town below which was an initial worry, it's very convenient! I was on the Fourth floor, which had lots of stairs and as an old building, it had no lift, this was fine for me but definitely worth taking into account when booking as a special request if you have limited mobility! My room was impeccably clean, I've been in the area many times at other hotels and this hotel was the best by a mile! The coffee supplies, water and towels were changed daily and the bathroom was modern with great shower and bath facilities! I only ate in the restaurant once but found the food to be absolutely delicious and fresh, there was a great varied selection and very reasonably priced for a hotel! The check in/check out process was very smooth and all the staff I met were incredibly friendly and accommodating! 10/10 stay, I will be back again and highly recommend!

I specifically asked for a quiet room. They put me overlooking the main road where endless trucks kept me up all night.

Clean room and all we needed for our stay which was a friend’s wedding. Food was very nice which you had to pay for separately

Great location, but quite expensive for standard of hotel, plus no breakfast included in the price

Room very noisy, faced onto a busy main road. Window wouldn’t close so very poor nights sleep

This is my second stay at this hotel (in the same room coincidently). During the night there was a lot of noise sounding like a toilet cistern filling up (not mine) which I could not figure out where it was coming from. I got about 2 hours sleep in total. Checking in experience was not great as they were busy preparing for an evening event. On check out I was checked out by the night porter as it was quite early. I was not asked how the stay was and didn’t feel it could be dealt with even if I did. I would not be put off booking the hotel again, however I would check what room I was going to be out in.