Friendly staff with great customer service!

We were so pleased with this property after making a last minute reservation. They were able to accommodate an early check in and the room and lobby/breakfast area were very clean. Super soft towels and sheets. Definitely a fantastic stay at a fantastic price.

Staff was friendly. Great location. Plenty of parking. Rooms were roomy and clean.

Roomy suite, clean, comfortable bed

enjoyed the atmosphere

We were charged more for the room once we arrived .

Liked that there is 24/7 customer service at the front desk. Delayed arrival around 1:30am and there was an agent there that checked us in. Very friendly and attentive service. Breakfast is very basic and coffee runs out quickly. Bacon was all gone by 8am. No half n half. Just the little flavored creamers. However, there is a Waffle House a short walk away. Location is excellent for Bentonville. Our shower had a strong flow and is very relaxing after a long day of shopping and sightseeing. No shortage of hot water. 2 Queen size beds and an L-shaped sectional seating fit 3 people comfortably. There’s ample lighting for reading in bed, sofa and desk. TV, microwave and a large college fridge that runs cool. My bottled water ended up with an ice chunk in the center. Actually liked this very much because my cold drink stayed cold while we were out and about in the 90-ish degree weather. Can’t go wrong with staying here. I highly recommend staying at the Best Western Castlerock in Bentonville, Arkansas.

We had a great time. The service was great! Front desk are very friendly. Clean and comfortable beds!

The first floor is quite noisy. But it’s a nice clean option. Staff is fabulous.

Booked this hotel for the pool and hot tub. The pool was cold and hot tub was out of service on the first day. The second day, both were drained and did not work. The breakfast and overall comfort was fine. The TV does not accomodate roku, no way to change the input. TV sits close to the wall. A working hot tub and full access to smart TV would have made this hotel great.

Our stay was good; room comfortable and staff was friendly and helpful. Coffee was good. Convenient to several attractions in the area.

Property is too close to adjacent busy road, and the road noise at night was terrible.

The staff is not cooperative. The room service took my luggage during my stay and claimed they didn’t take anything. I found the room empty.. they took my belongings and clothes.. i left the city without resolving the issue. I had to escalate the case to the upper management of Best Western. The staff is not cooperative and they didn’t resolve the issue. I have bad experience with the hotel and don’t recommend it.

This Best Western is a bit better than most in this chain. A decent breakfast, helpful reception staff and clean room.Fine for a one-night stay.

May seem silly, but one thing appreciated about our room was it had a normal TV, not a smart TV, which are too smart for me. I can’t figure them out and I don’t want to. The only frustrating thing about our stay is that my key card kept dying. But the front desk fixed me up without problem. I would definitely stay again.

There were stains on the floor and also stains on the sheets. Breakfast was okay.

Desk clerks were super nice. Breakfast was great - lots of variety. Beds comfy and rooms clean. Pool was nice, hot tub was closed for repairs. Gym was clean and had what we needed. Extra blankets were easy to obtain and a toothbrush given as one of our party forgot theirs. Would stay there again.

Right in town. Comfortable place to stay. Good breakfast . No issues. Convenient location

Very pleasant, knowledgable staff.

Great hotel. In a high traffic area

Good value for the money.

We had a small issue that was taken care of expeditiously and professionally! Marcus was very kind and welcoming. The morning/ day shift was also very welcoming and kind!

Overall good stay! Wish we had towels change and cleaning of room

Pool was cloudy and hot tub was not functioning. Bathroom was small and shower was not easily managed with hot and cold.

Expedia list a safe in all rooms, there is not a single safe in the entire hotel. We were issued the wrong room category and had to argue to get the room we booked. Check in was miserable. Room not serviced one day, despite requesting this.

The Good: Facility was clean. The breakfast was good. Easy to get to and in a good location. The Bad: The hot tub/spa was not working and it looked liked it had been out of service for awhile although I cannot confirm that. [These types of things should be stated up front when booking]. They could use another worker at the breakfast on the weekends. The Ugly: Boxes were piled up outside on the back of the property. Pillows were piled up underneath the stairway on the back end of the building.

We got caught in the Bentonville tornado 5-25-24! The power went out so everyone had to check out Sunday morning. The power was out all over the city, The staff was very helpful and we hope to be able to come back in the fall.

Enjoyed the friendly staff who resolved our check in issue. Property was well maintained. Spacious room. Nice breakfast selections.

Nice

The place was beautiful peaceful bed was comfy and plenty of options the breakfast could of been better the lady that was preparing or managing it could of been quite a bit more polite then she was and used her customer service manners !!

Very good

Probably one of the most comfortable beds I’ve slept in! Rooms and whole place was very clean. Went down for breakfast at 830am and everything was empty. About 10 people standing around waiting on something to eat. So sadly we had to go elsewhere for breakfast