Such a beautiful hotel, the views and the rooms are amazing. The reason why I am giving this hotel 3-stars overall is bc the food is not it. Tried all restaurants and the only good one was the breakfast buffet at Chula Vista. Very pricey food and not good in all other restaurants on property. I would like to note however, the bartender at the bar inside the restaurant Beach was amazing and his drinks were delicious. Acapulco is beautiful so I will definitely go back but will look elsewhere.

This property is grossly over price. The staff is basically rude except for the housekeeping and the valet staff. The people in the restaurants don’t pay attention to you and the food is grossly overpriced. I would never stay here again. This was the third time we stayed here and it’s gone so far down the hill it’s not even a four-star hotel but they charge five star ratings. Very bad very bad very bad.

The stay was great and we enjoy it

The ocean waves were beautiful!

I like a lot the restaurant the facilities

Make sure to take some medicine for your stomach you may need it, because they won’t give you anything that’s happening to me

This was a last minute booking. We loved everything about it. It is one of those places you go and they have everything you need.

Family friendly. Location on beach with easy access. Several excellent restaurants on property. Safe taxi service on ground to take to and pick up to points of interest. Gated property with guard.

Great option for the value. It is centrally located to malls, restaurants and access to the beach. The property is a bit outdated but well maintained. The staff is courteous and responsive. The quality of the food is average, but all in all the experience is pleasant and welcoming.

I could not get there on time because of demonstrations and they ever replied.

All the time always you have to give a tip

Service is excellent. Good food.

Excellent views and restaurants

Stayed at the Princess Mundo Imperial for a weekend trip, wanting to relax by awesome pools enjoying some cocktails. This resort did not disappoint. Our Princess tower room had ample space to accommodate my family of 4 and had perfectly working A/C, which is a must in Acapulco. It is super hot out and about and the pools, although spacious and convenient were little relief from the warm weather. The pool temp is a little too warm but that is to be expected given the hotness day and night in Acapulco. The staff was all around excellent whether it was at the front desk, restaurants, taxi stand or poolside. We never felt lost and every member of the staff ensures your stay is as comfortable as can be. The only knock we had was hoping the restaurants were all open and available but they have certain days/hours when they are not open. There are also very limited options outside the hotel unless you want to take the walk by the golf course to the shopping center on the other side of the highway. Nevertheless, we made it work with the beachside palapa which was a nice way to spend the day sipping drinks and eating yummy shrimp cocktails. All in all, we had a lovely trip and would recommend this resort to any family or couple looking for a couple of days to unwind and relax.

Great hotel employees. They were so friendly and helpful. Our room was so comfortable. Nice beach and pool too!

Check in and out was horrible. Learn how to queue - new railings in room on terrace are very frail - they will break - no water path on beach to avoid burning your feet - golf course is in terrible shape and garbage is all over the place - taxi cabs from property charged very high prices. Have been to property over 10 times over the course of years. Sad to see its decline.

X

i liked it

Super

Beautiful property with spacious, clean rooms and attentive staff.

I have been staying here for the last 5 years. Live at first night stay! The grounds are beautiful the beds are comfy and clean and the pool bar is must!!! Rolando the bartender was most welcoming….

A

If I had to give the hotel a letter grade, it would be a C+. On the good side, the staff was friendly. The hotel was pretty clean, so no issues there. Room service was pretty fast. Negatives: For a resort hotel, the level of English for the staff, even the front desk staff, was pretty much non-existent. OK, it is Mexico and it is their country and I should learn better Spanish, so I can let this go. Other negatives: The staff don't seem to communicate with each other very well and we had endless confusion about whether we had "all inclusive status" or not. This persisted the entire time. Next, the prices of everything were wildly inflated, even by hotel standards. Taxi drivers who were in front of the hotel were seemingly determined to overcharge even when the prices had been agreed in advance. Not all of them for sure, but a lot were simply grifters.

Very nice to stay, the staff is very friendy and the food is very good

Very nice

The hotel was awesome the staff eager to assist,the only thing is it would be nice to have a few more English bilingual employees

Beach access and the beach is nice and swim friendly. The outside view of hotel is very nice and a variety of restaurants. Service could improve as i didn't get room i booked- princess tower is differentthan pyramid tower. And the bathroom is a bit odd. Hard to adjust water temp and the pressure is insane. Flushing toilet is loud to say the least.

All the staffs members were very nice and helpful, very clean rooms , short walking distance to the beach , food was great including the margaritas 😉

Team very friendly

Amazing Views. Thanks

Very nice staff. I wish there was more entertainment on the property. Their pool bar was closed which was unfortunate. Some of the rooms needed some maintenance repair. Staff very nice and welcoming.

Everuthing good