Over all was good

The stay was ok. The pool was freezing cold, the elevator was broken, there was no ice bucket in the room and had to call multiple to receive one, also the wait staff at the pool had zero personality and it seemed as though every time we ordered we were bothering him

The location was convenient, and the family-friendly atmosphere felt welcoming. We stayed in a spacious suite, which was perfect for our needs. The front desk staff was friendly, and the housekeeping team was courteous. Breakfast was a highlight with delicious options, though no high chairs were available; thankfully, we had our stroller. However, there were significant issues. The hallways, particularly on the third floor near the elevator, had an unpleasant smell like vomit that lingered for two days, leaving a poor impression. Our suite faced the street rather than the rear water area. While it was quiet, it would have been nice if we had been asked about our view preference at booking or check-in. The parking fee was disappointing. At $25 per day plus tax, it totaled nearly $54 for our two-night stay. This felt like a hidden charge, especially for a hotel of this caliber, and it should have been included or clearly communicated upfront. The biggest frustration was our crib request. We contacted the hotel a day before arrival, and while they confirmed our request, their reply oddly mentioned that pets weren’t allowed, which was confusing since we were asking for a crib for our baby. Despite their assurance, no crib was provided. While there were positives, the lack of attention to detail and communication, along with hidden fees, made our stay less enjoyable than expected.

The hotel has a lot going for it. The amenities are excellent, with a well-maintained pool, a great fitness center, and a delicious breakfast spread. The location is also unbeatable—close to restaurants, shops, and the beach, making it very convenient for exploring the area. However, there were a few drawbacks that impacted our stay. The bed and pillows were not comfortable. Specifically, the mattress had a big dip in the middle, which made it impossible to get a good night’s sleep. My spouse ended up sleeping on the couch for two nights due to the discomfort. Due to the thin walls, ceilings and floors, this isn’t a good hotel for a light sleeper. Additionally, the AC in our room was not functioning properly towards the end of our trip, which left the room uncomfortably warm. Overall, while the amenities and location are fantastic, the comfort of the room could use some improvement. If these issues are addressed, this would be a perfect place to stay.

Nice place, good pool but it was cold in the halls and our room. The thermostat obviously didn't work. We went to Florida from Chicago for the warmth and it was ironically too cold in the hotel. It was stupid.

Very pleasant stay. Everything was easy and smooth. Nice pool.

Amazing!

Very friendly and professional staff! Room was very clean. Will most certainly stay there again.