We were attending a local wedding in Cotia about 30 minutes away from this property. We spent 2 nights here. We rented the Loft room that was about $500 per night. Our overall stay was good. We were traveling with our 5 and 6 year olds. They enjoyed the hotel as there was a lot for them to do. The food was good and a wide variety of options at the buffet. There was only one restaurant option and it was a buffet for every meal. I did expect more from this hotel overall given they have a 5 star rating and the high cost to stay here. They missed all the little details that you’d normally expect from this class of hotel. A perfect example of this was we didn’t rent a call and we were staying in the loft rooms which are a good 10 minute hilly walk to the lobby, we were reminding a few times at check in that we had to walk it every Time because there was no transportation.

It was a very beautiful property and the staff was amazing.

The place is amazing, super clean, staff super friendly, food was very well prepared and there were lots of activities to choose.

Nice location in between forest, on the top of a hill. Good children program. Excellent food buffet at all times (breakfast, lunch, dinner) Service personnel should be better trained, often confusion in the service at the restaurant. The promised gift (champagne) and two free drinks for Gold members was not provided (according to hotel.com included). The receptionist was unable to solve the problem.

식당의 고기의 질이 지난번보다 좋지못했으나 전반적으로는 만족함.

The space , the cleanest , the swimming pool , the tennis court , the lake area , everything is top . But the hotel sell as a gastronomic one , and its not . There is no place near to go to have any kind of food , because of it you must take de lunch , the dinner and the breakfest there . The price , the local and the structure do not match with the food . If they improve it Villa Rossa will became a excelent choise to stay a week

Pontos negativos:SAUNA: No dia anterior ao nosso check in o hotel nos avisou que a sauna estaria fechada pela pandemia, apesar disto o SPA (serviço cobrado à parte) estaria funcionando. Em outros hotéis marca-se um horário para utilizar a sauna, desta forma, cada quarto pode, de maneira privada, utiliza-la durante 45 minutos entre uma higienização e outra do espaço.BAGAGENS: O serviço de levar as bagagens até o quarto não estava disponível, desta forma, paramos o carro na frente do corredor que dava acesso aos quartos, descarregamos as malas e pegamos o elevador até o 3o andar pois não existe elevador para o 4o andar. Carregamos nossas bagagens sozinhos.RESTAURANTE:*O café (de máquina/coador) é cortesia somente no café da manhã e no chá da tarde. Para beber um café fora deste horário, o valor de um nespresso é R$8 e o chá(de saquinho) R$10.*Não havia água disponível nas refeições, nem do filtro, exceto no café da manhã e chá da tarde. Fiquei com a impressão de que o hotel queria cobrar cada centavo do cliente. A água bioleve 300ml custa R$7.*As sobremesas são bonitas e decepcionantes, com excessão do quindim e do pudim.*Encontrei ÁGUA mineral disponível em 2 lugares do hotel, longe do restaurante.*Taxa de rolha: R$60.Pontos positivos:Pão de queijo sensacional, comidas boas em geral, funcionários bem treinados, piscinas aquecidas limpas e com manutenção em dia, espaço verde, horta e estufa muito bem cuidados, cortes de carne de qualidade e bem preparados.

VALEU A PENA CONHECER, NADA ESPETACULAR MAS PELA DISTANCIA DA CAPITAL PAULISTA, VALEU.