We stayed in a privately owned condo in this hotel. Although the front desk will check you in, they have no control over the unit. There were no tissues, extra toilet paper or amenities in the bathroom and no dish soap or towels in the kitchen even though it is a full kitchen. The hotel won't supply anything and I called the management company for the unit 3 times with no response. So beware you must shop to enjoy your vacation and don't expect additional service. There is also a resort fee you must pay but the concierge and the beach and bar staff are good. The hotel is a little "tired" and could be cleaner.

HORRIBLE just terrible customer service! we waited 1 hour and the room was just in terrible condition!

The check in was very confusing and inefficient, the refrigerator didn’t work right and the propriety manager was not responsive

It was within walking distance of shopping and dining. A nice grocery store one block away. The Kruieg coffee maker didn’t work in our room. And the microwave made a heck of a racket. The apartment was fairly comfortable. The staff was friendly and courteous.

The property was fine. The check-in service was quite confusing with duplicate check-in procedural between the property owner and the resort check-in desk overlap ie photo requirement, credit card copy, deposits etc..

This is not a direct book through hotel, which was a huge pain! The website for ERO rentals is not secure and they want you to send a picture of your credit card and license which is not a good way to do business. This also means you don’t check in with front desk and different cleaning service. Felt a little harassed about what time we were getting there so someone could meet us. We were driving in felt like I had an appt time instead of enjoying the drive. I had to text 30 min prior to our arrival which I did and then there was no one to meet us and we were able to check in with front desk. Then there was no coffee in the room (I was so looking forward to morning coffee on the balcony) it took a couple days to get coffee. Stains on the carpet and shower and cabinets need repair. Would not stay through them again but would book directly through hotel!

Awesome place to stay.. didnt realize how nice of a place this was. Dont forget to bring a tip for the bell boy when you arrive and depart.

I liked the smell of building. Very pleasing smile. We definaly loved the courteous and helpful staff. We no dislikes

Horrible The resort catered to their Jewish clientele We celebrate Easter That notwithstanding Sub Sub par customer service Will recommend anyone to NOT stay there #kosherized

This property is amezing, it was clean and organize. Steven was very helpful with I and my family e got everything that I nedded, inclusive my late check-out.Thanks so much.I recommend this property for all.

Seamless booking.

Had a great time. Great local. Staff was wonderful.

Stay was ok... valet parking people was disrespectfull though.

The hotel isn’t property is amazing. The rental company is the disappointment. Never EVER again, will I book with this company!

Overall a good trip besides not having my room ready when promised

I will try to be short: room #1708B 1.You are in hotel,but you are not part of it because it's private rentals. 2.You can't adjust water temperature in the shower, you are getting only cold or hot. 3. I find iron, but no iron board. Remember!!! can't go to to hotel stuff. Customer service from EcoRentals: " Iron and iron board are not part of agreement and iron was in the room by accident". After 15 min on the phone I convinced lady that iron should be a common think like toilet paper or shampoo. I got iron board one day before I checked out. 4.Coffee machine with two coffee capsules for 2 people for 4 days? 5.Room service no show on Sunday, I guess day off. 6.Parking $27 per night, I was told $27 for 4 nights.

This was a private rental from

Great stay by the beach, awesome location. The staff was wonderful. Definitely plan to stay there again. Only concern was the private condos, although awesome if you have any concerns with the air conditioning unit, you may need to wait longer for an engineer to check it out.

Nice area for a hotel, upscale, good views.

Wonderful stay!! The peolpe working there were great esp the bartender Andrea by the pool, but everybody there were friendly and seemed truly interested to make sure the guests having a good time.Great choice for staying the day after our honeymoon cruise..Only criticism is the room we stayed in had draining problems in the shower.. it would get ankle high quick & took the day to go down..But after seeing the amount of sand that was washed off us, could imagine how it could get that way over time..

Generally, we liked it! Close to everything. It had all the amenities you would find in a hotel and the food was incredibly good!! The staff was good, some better than others though. I would have liked it if the staff had been a little more attentive and friendlier and more knowledgeable. Communication from Expedia could have been much better when we booked. We were not aware when booking that our condo was not part of the hotel's housekeeping services, although just about everything else was. Also confusing was knowing if room service was part of the hotel amenities. Hotel staff not clear either when asked. We would have liked to know when booking exactly what was and what was not included. Are we booking a hotel room or condo unit?!

When we booked we supposed to stay in an hotel !! Or not it was an apartment and the service in charge was not at the hotel There's no hot water during 2 days The lights bulbs in bath room and bedroom where missing No room services during all the stay or they says after 3 days we have to paid for! Don't gives to your customers such reservations Thank you Charles SETBOUN

Be prepared for all the charges from the hotel, everything seems to be overpriced. Beach chairs are almost stacked on top of each other, making it very difficult to enjoy the beach.