The hotel is located in the center of the city. Walking distance to the main plaza where most of business are surrounded. The hotel is very clean and safe. Breakfast is good with plenty options to choose. My only concern is the internet connection. During peak time in the evening the internet is slow. It is enough to check emails only.

not located in a very nice part of the city, no one on site speaks a single work of english either during the dayshift or nightshift hotel was clean but not exceedingly so, wifi is iffy at best and night staff frankly looked like they had better things to do then actually working the reception

Overall the hotel was nice and great for the price. It was clean and very convenient to downtown Concepcion. Not every staff member spoke English, but there was always one on duty who did. The room was only setup for 1 person even though 2 were on the reservation, but they quickly brought us more towels, pillows, wine glasses when we asked with no problems. The young girl working the breakfast on Monday 14 January was so friendly and helpful. The mature woman on Tuesday and Wednesday was very rude however. Other than that one interaction it was all great.

Hotel is ok. Room was big but next to noisy smelly fan from kitchen. Had to ask on both nights for them to switch it off. They were unwilling to move me to a different room. Is in right downtown but there isn’t a lot of character there. Otherwise fine.

Although the hotel had a 24 hour advance notice for cancellations, our plane had mechanical issues, so we had to stay an extra night in Santiago. We sent an email to Hotel Alborada to let the staff know that we would not be arriving that night as planned. When we arrived the following day, the staff cheerfully refunded us for the night before. They did not have to, so we were quite surprised and pleased with this decision. Throughout our stay, the staff worked hard to accommodate our various needs and treated us in a very respectful manner. My room and bathroom were very large and spacious compared to most hotels that I have stayed in. Although the street that we were on was quiet, the hotel was conveniently located near the center of the city, where there were many shopping facilities and places to eat, as well as a central park with various attractions.

You get value for your money. For non-Spanish speakers there can be a little bit of trouble because the Front Desk clerks don't speak much English. The breakfast is pretty much the same everyday, but with different types of pastries and pies.

Breakfast was great. Parking was secure. Stayed two days at property.

We were in Concepción to see friends and visit the new LDS Temple. So, we only slept at the hotel and used the restaurant. The hotel was close to the temple which made our stay easier and only 15 minutes from friends. We did not use other features, but I would assume them to be exception as well. The staff was very accommodating, parking was very secure and after hours the hotel was also locked down, but had 24 hour accessibility for guests. When back in Concepción we will stay there again.

Great hotel in city center. Very friendly staff. Great breakfast. Room is great size. Shower pressure is good.

We enjoyed our stay in a suite

The hotel is in the city centre, not far from the main plaza and shopping area. Concepcion is a small city and the downtown area is nice to wonder around in. The hotel is well located, not noisy, has very friendly and helpful staff and very clean.

A good, central location and a good breakfast buffet. Other than that, I was disappointed with my stay. 1) My room had NO hot water. 2) I had to call the front desk twice to have them address the noisy neighbors upstairs. Kids were running around upstairs, screaming. I called the front desk at 11:30pm and they said ok they would take care of it. I called again at 11:45pm and the front desk said, We tried to call the room and no one answered. I said, Well why dont you SEND someone up there to investigate. Finally, at midnight, the noise stopped.

A good, central location and a good breakfast buffet. Other than that, I was disappointed with my stay. 1) My room had NO hot water. 2) I had to call the front desk twice to have them address the noisy neighbors upstairs. Kids were running around upstairs, screaming. I called the front desk at 11:30pm and they said ok they would take care of it. I called again at 11:45pm and the front desk said, "We tried to call the room and no one answered." I said, "Well why don't you SEND someone up there to investigate." Finally, at midnight, the noise stopped.

The rooms are very clean and quiet, allowing us to rest well each night. It is right downtown and within walking distance of most there is to see in Concepcion.

Staff are very friendly and hotel location is amazing!

A very rare double queen room. A very good stay. It is in a busy location but puts you squarely in the middle of some good restaurant choices. Parking is somewhat limited but never had an issue with the underground parking. Friends and nice staff. Some speak English well and some don't. The breakfast was probably one of the top 2 breakfast's of our 3 week trip.

excellent maintenance, above expectations and quiet.