The owner and personnel are absolutely amazing. They are positive, supportive, they make the stay very nice. Additionally, the hostel is clean, organize, and super comfy. Enjoyed my stay!

The location is a bit further from the center of Ponto Delgada, and there are only indoor relaxing areas, meaning you only meet others during breakfast.

Paulo, his wife, and staff are such amazing hosts! The hostel is in a great location close to transit, laundry facilities, cafes, and restaurants. The hostel is clean, secure, and the beds are extremely comfy. Breakfast is an added bonus. I visited São Miguel without a car and Paulo helped me map out my itinerary, gave me tons of pointers, and arranged a scooter for me for one day to visit places I had missed. He knows the island and wants to ensure all guests make the most of their time. He really goes above and beyond as a host! 100% recommend this hostel or any of Paulo’s properties!

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The staff and the accomodation in general

The best hostel I have stayed in! The beds were incredibly comfortable and clean. You get a large locker and shelf to store your things. The big bathroom with 3 showers and 3 toilets was perfect and wasn’t shared between too many people, which meant you never had to wait for someone else to finish up before showering. The breakfast, though simple, was a great addition with fresh bread every day. The best thing about this hostel was the staff. Paulo and Janete made me feel so welcome from the second I arrived. Any problems or questions about the Island, Paulo was there to help and would even help you plan your itinerary for the day if you had nothing in mind. Fantastic stay and would love to stay again.

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The hostel was fantastic! I enjoyed staying in a shared room with other girls but it felt very comfortable and private.

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Ignore my last review, I thought I was leaving it for a different hostel! Staying at Passal was a wonderful experience - Paulo and Janete were both so lovely and helpful and welcoming. I stayed here the first and last nights of my trip to Sao Miguel and when I returned it felt like I was being welcomed home. Quiet, private, good breakfast, super helpful in getting to/from the airport, lots of recommendations for seeing the island. When I met up with friends I kept saying “Paulo recommended we do this” and it never disappointed!

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Very welcoming, knowledgeable, and helpful staff. The owner is especially helpful and personable. Rooms were exceptionally clean, and the breakfast included was perfect. The hostel was quiet at night, which led to a good night rest. The place is very close to restaurants in Ponta Delgada.

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Paulo is the best host! He gave us great tips for things to do while we were there and was very friendly and helpful.

Everything, Paulo and his staff are really friendly and super helpful, they made feel at home and will definitely come again.

The property was clean and good organized. Also, everything was provided and available except for a stove. But there was a microwave, a place where to cut things and everything else. There was no curfew and everyone has a card for the entrance door, the room door and their own locker. The position was perfects, right next to the city center and to the university. The host, Paulo, was really nice and kind: he picked me up from the airport and took me again there the day after to pick up the bags the airplane company didn’t send with me. He let me put a bag I wasn’t supposed to use into a safe space and he let me stay in the hostel after the check out until my other house was ready.

Very clean and new, bathroom facilities had great showers and space.

Such a cute little hostel! The room was comfortable with enough storage space and the bathroom was always super clean. Paulo was a GREAT host, with lots of knowledge and willingness to help with everything to make the best out of your time on the island.

I really enjoyed my stay! I came during the low season and there weren't many people staying there, but Paulo (the owner) managed to connect me with other guests so I wasn't completely alone. He helped plan a daily itinerary of what to see each day and helped me acquire a rental car and SIM card. Lastly he arranged airport pickup. Throughout the entire stay, Paulo was very communicative, helpful and friendly. He and the other guests I met really made my stay enjoyable. The hostel itself was very clean and everything was well organized. I would def recommend this hostel and a visit to the Azores/Sao Miguel Island!

The breakfast was simple i.e. fruit, toast, cereal, ham and cheese, and bread. Perhaps in the future there could be more offerings, otherwise it was sufficient.

Friendly and efficient staff, clean and comfortable and handy location. Very helpful and excellent value for money!

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The owner was extremely friendly and helpful! The facilities are some of the nicest I’ve seen in a hostel.

Everything about staying was great! You can walk around the entire town in a day. So many beautiful people and history to be told. Very relaxing, quiet for working, sleeping, you name it. It's possible to live here in this hostel, because it feels like home. Super safe area, well secure building, well kept condition of building, clean in every corner.

Bathroom.......lots of it and clean.

The owner of the hostel had a lot of very nice recommendations for us about what to see and when to see it in São Miguel. He helped us make an itinerary for our trip and gave us some recommendations about really nice restaurants

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Sorry but not much

Misleading info by booking.com Friendly but total non effective stuff No tv No approch to hot water for coffee/tea. After long hiking days one sld go 650m to have it Awful lazy ungenerous and non healthy breakfast. More like a sandwich with cheese&ham No refund

everything was fantastic! especially the owner Paolo - so kind! and he gave us so many good advices about trip on island. room and bathroom are clean and comfortable

Very. nice hostel and friendly staff. A good and central location in Ponta Delgada.

Too bad this hostel didn't have a kitchen. Also parking was a bit of a drama at this location.

Great location

Towels were not provided

I appreciated that the bed had curtains, so the roommates don't necessarily wake up if one gets up early / the sun shines into the room early in the morning. Paulo is a very helpful host who gave me a bunch of good recommendations - thank you!

I enjoyed my stay at Passal Hostel, yet the breakfast was the one thing that disturbed me. Although I appreciated the fact that there was no buffet (which usually leads to great food waste), the food itself still leaves a lot of room for improvement. I was a little disappointed to see that we were only served white toast bread, which is not nutricious at all; the jam was served in single portions, which creates a lot of waste. The juices that went with breakfast were obviously full of sugar. Fruit would have been welcome. In my opinion it is very important to serve a nutricious breakfast, especially in a destination where the main daily activities for tourists comprise hiking/biking/touring the surroundings, and therefore one needs to have eaten enough before. I was also disappointed to see that, after I'd paid to rent a towel, it was removed from my bed the day after and I almost had to pay for a second one (I managed to get one for free, since the first towel had been removed by mistake). The matress was a bit too soft for me.

The host was very friendly and helped us getting some rental scooters when the original rental shop couldnt deliver. and even cheaper than the original rental.

- helpful staff