Staff was rude and was unhelpful when asking for a mattress due to the sofa bed dipping in the middle.

Barcelo Costa Vasca met out expectations although it seemed a bit pricey even for the time of the year

Nice hotel nice pool staff very friendly

Really did not enjoy our stay here. We had booked a king bed and received twins with no option to switch. The hotel was very hot and the ac didn’t work. The blow dryer was hanging out of the wall plate with wires dangling everywhere.

Amazing outdoor swimming pool

We are on a trip around central and northern Spain. This hotel was the most expensive nightly rate on our trip (400 euro per night). The reception welcome was very poor with no information about breakfast, pool usage or local area. The room was a nice size and fairly clean, although sink towel rail was hanging off and shower screen mouldy. Not really what we expect of a room at this price point. Bar & restaurant staff were very friendly and restaurant/bar prices were very reasonable. Pool area & pool was great, although the towel service not clear initially due to voucher system, which again was not explained at check in. Hotel location not great for access to central San Sebastián as 30 min walk or 10 mins in a taxi.

great hotel, my kids enjoyed a lot the pool

Our second visit which says it all really. Only complaint this time is there were not enough sun beds around the pool. Lots of space to put more out but not enough to go around. Guests having to sit or lie on the ground. Not really acceptable for this quality of hotel. Invest in more sun beds please Barcelo.

Loved this hotel. Top notch gym and spa under the hotel. Privately owned so had to pay 8€ for gym and 20€ for gym and spa. Perfect for a rainy day. Chose a room with a balcony. Lovely addition. Top notch breakfast. The only negative was diner at the hotel. Compared to all the incredible restaurants in the area it was disappointing. Walk to the old city was about 20mn and has wonderful views. Used the 16 bus also. Cheap and convenient. Bought a Mugi card from the Mugi office for greater discounts on buse travel. Will return to this Barceló!

I came to stay for a week. The check-in was long and drawn out, but housekeeping was doing the best they could. Thirty minutes after getting my room (after a long wait), as I am laying on my bed talking on the phone, a male employee enters my room without notice, and continues past my suitcases to restock the mini-fridge. It scared me terribly & he wasn’t very apologetic. At Barcelo, there are no extras in the lobby or reception like other hotels. The gym is an extra charge. No coffee is offered in the lobby. Breakfast is extra. This hotel is on the newer side but there are no dialing instructions on the phone, the secondary lock on the door didn’t work when I tried it after the privacy invasion. This location is fine if you are with a group or with family, but far from all the central activities if you don’t have a car. Not many restaurant or other service options nearby. It is located in a residential area. Loud slamming doors. Thin walls so you can hear snoring in the next room. I stay 70-90 nights a year in hotels. I regretted booking this hotel.

Enjoyed our stay- 22 Euros for breakfast and 20 Euros for parking daily was too expensive. Otherwise a nice hotel in a good area.

Clean, well-managed!

Lovely room, clean, spacious and comfortable with a small balcony. The bar and outside area was nice, all the staff were lovely. It's quite far out of town, with just a few restaurants in short walking distance, but a bus stop right outside.

Close to the bay

Great hotel.

Everything was very good. Only one complaint was the Veggie option in the restaurant. There was a Vegan burger only which tasted of chicken and vegan bacon. My wife doesn’t like meat, and when asked for a salad they could not do this. Very poor

Very nice hotel, good location, clean comfortable, friendly people.

Problems with check in

Checking in was an ordeal. Over 1 hour wait for the keys with a huge line of people waiting. Only 2 folks working the counters. Gave us the wrong type of room for our elderly companion who needed accessibility options, not just once, but twice. They didn't even seem to know which rooms were appropriate. Neither room was cleaned well, found debris and used qtips on the floor. Disgusting. They didn't offer any compensation, discount, breakfast or anything. Just 'sorry' Spa costs 20 euros per person. Not advertised like that in the description. Not a 4 star hotel stay at all.

Overall the hotel was good, stayed for 2 nights and had no issues with the room. They have an amazing gym for a reasonable priced day pass along with a spa which I enjoyed. Parking is pretty expensive if parking on the property but they do have street parking which is much less. Good location that you can walk or take taxi/bus. I would stay here again.

Great staff, good clean rooms, lovely stay.

Nice room in a modern hotel with a really good jet shower. All the staff were friendly and efficient. Only disappointment was finding the pool costs 20 Euros per day per person. As the pool was one of the reasons we chose this hotel, it was a letdown as not mentioned on any of the booking sites.

Nice hotel. A little far from tourist areas but transportation is easy and afordable.

Thank you Conci for facilitating our visit and excellent recommendation for restaurant.

10 mins from beach. Very convenient

Hotel is clean and modern. Easy to park in underground garage. Great breakfast. There is a bus stop in front of the hotel. It is about 30 minute walk to the beach and 45 to the old part of the town. Staff speaks English and is very helpful

Rooms are extremely small!!! Lobby and restaurant are always busy with huge conventions making it super noisy.

This hotel is walkable for a fit person as it is uphill from San Sebastián. The facilities are good however the pool was closed for maintenance and we had not been informed.

Location was excellent breakfast buffet and on-site restaurant are very good quality

Nice location with easy access to bus 16 which takes you to town and back in about 10 minutes.

Excellent customer service!

My room was so noisy at night due to the elevator hall.