We stayed a few days but it was clear that it predominantly residential occupants. We were paying a higher hotel rate than residents but we're subjected to less accomodations than hotels. Housekeeping is every two weeks and we were told to take garbage out back to the dumpster. That was a first. Limited toiletries and towels and pillows smelled which is clearly because they aren't washed regularly. I would say the staff was helpful but limited in ability to assist. No overnight concierge. It is well equipped with kitchen and fairly updated.

Website lists airpot shuttle. Tried to call but forwarded to national office who could not reach front desk for shuttle so got Lyft. I show up with 2 sheriff vehicles outside. Front desk has metal door shutting it off. Kiosk did not work however there was a phone that said to dial 500 for help. Phone rang for 10 minutes with no answer. After 1 hour an employee appears stating she had back to back phone calls and had to have someone escorted out of hotel by sheriff. Room is what you pay for (.5 oz shampoo/conditioner bottle). You have to pay to get new towels or to get room serviced. This is my first review I have left of a hotel because of how bad my stay was. Front desk lady said she was a diligent worker but somehow could not answer my calls for an hour. I have no more words but I do not recommend staying here.

Check in and check out is not user friendly. The kiosk was not functional and you could not get ahold of anyone by phone. If there had been a main issue it would have been horrible.

Good

My crew never get to have a room, the itinerary number supposedly was cancel , no customer service at the front or over the phone, this is so unbelievable! Horrible customer care support.

The maintenance gentleman love sitting behind that desk lol

I can’t lie we had an issue that was out of our control and their control when we arrived. Therefore we needed a new room and none was available. HOWEVER the front desk personnel worked endlessly to get us one. And when I say they worked they worked. It was up and down for a while because they honestly did not know if any rooms was available. I had traveled two hours with three children and everyone was tired. I came straight from work and they had gotten out of school. There was no where else for us to go. They did end up refunding us the money put us in a single room (it was 4 of us ) but we made it work. Someone ended up getting exited from the building so they cleaned the room that night and was supposed to come get us. She probably did come knock on the door but it was at the point after two am and we were knocked out sleep. Because they close at 8 I had to speak with someone through the kiosk and she got us settled down. I can honestly say it was a great great great stay with amazing staff. Oh the only other thing but this had nothing to do with me but could have been me a few people did come in and their reservations had been canceled. They said emails were sent from hotel management but who thinks to check their emails once room has been confirmed with a confirmation number. A phone call would have been better.

We stayed as a family for 3 days. There is no service at all what so ever. The room floors were sticky and corridor smells bad. I could see there is lot of effort made to renovate the hotel and things looks new but due to lack of cleaning and service things are bad. Not going to stay or recommend to for anyone.