The staff was delightful. We came on a very rainy day, so we were a little tired and wet getting there. However, the staff provided us a nice overview of the property with a warm cheerful greeting. They had umbrellas for us to use. I loved all the tourist information in the lobby. We do not speak Japaneses well, but they were very helpful. I felt the modern aesthetics were nice and it was very clean to me. One thing that caught my attention was the toothbrushes they provided were a nice design to hold. This is a funny comment, but I've stayed at many upscale hotels and this little detail was a real delight!

The stairs were a little steep. Kids were a little scared to climb them, so they slept downstairs.

The staff met us up at the parking lot and led us to the hotel (which was a 1 min. walk) and gave us a quick tour of the facilities before checking in. The facilities are clean and nice. My friends and I enjoyed private bath even though only one person can use it at a time. The room is spacious and has complete amenities. The common lounge for breakfast was also nice because they have an espresso coffee, juices, bread, yogurt, jams and butter. The location is very accessible to the shops nearby.

None.