Brilliant hotel. Location and staff so helpful stayed extra nights due to the above. Much appreciated, phil W.

Great location. And a secure garage to keep bicycles.

It very close to the beach very comfortable.

Fraud on my credit card had me booking last minute, this hotel room was the only one available, I can see why now. For the amount of money I spent and my expectations of hotel rooms (ESPECIALLY ONE RATED 4-STARS) was not met here. The entire property is outdated & worn. The lady at the front desk was very nice, spoke English and check-in was quick. There are two small elevators that take you up to your room. The lights are motion activated in the hallways & are quite delayed which is not pleasant nor desirable when walking through halls or trying to open your door in the dark. The room itself was old, outdated and had the worst stained carpet I’ve ever experienced. I travel a ton and have stayed in motel rooms in the middle of nowhere that present better than this room did. There was bubbling of the side table, cigarette burns on the dresser, wall brackets hanging out of the wall from a tv that wasn’t there anymore, and if I actually needed the two bunk beds for kids I would have marched downstairs and demanded a refund, it was laughable. The full bed was a sofa type mattress, very thin and the frame was wobbly/unstable. The shower leaked from the sides flooding the floor. The best part was the location & the terrace. I would not recommend staying here unless it’s your only option and your ok with paying a premium for a crappy place to stay.

200m from train station, city centre and supermarket, 30m from beach. Staff was friendly, room was ready early. Clean and convenient. I would go back again for longer stay for beach vacation. Easy bus to dune de pilot.

There were no major issues with our stay; staff were generally helpful. The apartment had a slightly strange layout, there were no plug sockets in the bedroom and the light switch was in the sitting room, meaning you had to leave the bedroom to turn out the bedside lights then come back in the dark. There was no plug in the bath, the receptionist gave us one when I asked, however, after bathing the plug became stuck in the plughole. One morning at 9am we were awoken by the door being opened, it was four members of staff conducting an inventory of the room, there was a language barrier but eventually they said they would come back later, but were then heard giggling loudly outside the door. We were given a leaflet on arrival that worryingly said a £50 cleaning charge applied when checking out, we were concerned about this but when we left it was not mentioned at all when we left. These are only small issues, but would have improved our stay a lot. The area is very nice and the hotel is very close to the beach and lots of restaurants. We didn't use hotel parking as we went at the end of September and there was plenty of free parking in the nearby residential streets.

horrible stay, horrible place...would have left it we weren't absolutely exhausted. No toilet paper, no towels, no hand soap in the bathroom, shower had mildew or mold (didn't use it), dishes in the kitchenette were dirty, tv didn't work, no beds (except for a set of bunk beds in a hallway area as you enter the main room--very odd layout) just a futon, very uncomfortable, bad breakfast, overcharged...definitely not a three star (or two for that matter)

Nice, basic hotel in a good location. Perfectly comfortable for two. Would be fine with little children but prob. not with teens. Handy to have a little kitchen for one-pot-wonders. (Very good market in Arcachon). Staff very friendly and helpful. They were patient with my poor french but spoke good english and spanish.