Overall, the property looked fine however the room we were allotted was not clean. The walls had marks everywhere and it wasn’t the best site to look at while entering the room. Also, another issue was that room door lock was broken as when we came back from our dinner in the night, the room door was open and we clearly remember locking it just fine. One of my empty bottles which I was intending to use to refill water was thrown by the housekeeping- would suggest them to not throw away guest’s stuff like that. The front desk was helpful in giving us details on self check-in on the first night as we reached Naples at 10PM- the front desk closes at 9PM so kindly check with the reception if you are arriving late.

The pros: Great location, absolutely spotless, very large space with modern fixtures, super comfy bed and excellent water pressure in the shower. The cons: in room 104 the AC barely worked (and only was doing what little it could do while we were in the room since it was card activated and couldn’t use a different card) - Naples was sweltering and it was stressful to not have proper respite. The pillows were extremely firm and thick, too thick to be comfortable at all, both of us had neck/shoulder/back pain from them. Little to no soundproofing from the door or windows, could hear everything from outside and the front door of the building opening etc at all hours. Overall if they could solve these 3 issues, it would be a perfect place to stay but it was not comfortable or relaxing for us.

Upon arrival we found that the shower was leaking. Cecilia was able to change our room to another where the shower was functional. We didn’t like that the housekeeping did not change our bed sheets and towels. She did make the bed but no fresh sheets in any of the 4 nights we were there. During the 4 nights stay we got fresh towels only once. The accommodation was below average but Cecilia was very nice.

The area was really nice. Great shopping and food choices. Room was modern and clean and comfortable.

Great location, close to a lot of amenities and felt safe walking around even at night. Room was very clean and spacious!

Good hotel with very spacious rooms and in a great location. I was upset to find out the charge us an extra fee for a lost room card. After all it is a piece of magnetic card that normally they remake if in less than a minute.

Staff was very helpful. Stored our luggage because of morning arrival and put it in the room for us. Every day we came back, the suite was immaculate. Arranged the taxi on the last day during check out. Almost no wait. Amazing service. Would definitely stay again!

The staff was very helpful to book our taxi to take us to the hotel and because we came late they gave us all the infoirmation we needed to do our check in. They also made it easy for us to understand the city and what areas to visit around. There are plenty of bars, restaruarants near by and the city is full of live so if you are planing to sleep early the sound from outside might be there but it was great to go out at night and walk really quick into this.