The Fitch team was very nice, friendly and helpful. The breakfast options from the menu were very tasty but it would be nice to have something fresh as an addition to the buffet selection, e.g: salad leaves or tomatoes. Overall, it was a good family stay.

I recently stayed at this hotel and had a truly terrible experience. First off, the lighting in the room was awful; it felt like I was living in a cave. The bathroom was barely furnished there was a serious lack of furniture, and there wasn’t even a single electrical outlet in the bathroom ! To make matters worse, I discovered a live millipede in my bed. When I reported this to the manager, his response was shockingly unprofessional. He mocked me and brushed off my concerns by saying that it could happen. I was very afraid there didn’t change my room but only the bed sheet. The location of the hotel is the only slight positive aspect, but even that was compromised by the incredibly noisy street filled with bars and clubs, making it impossible to get any peace in the room. Additionally, the pool was a major disappointment; The jacuzzi was even colder than the pool, making it completely unusable. The staff’s professionalism was nonexistent, and their English skills were horrendously low. They failed to uphold their promise regarding payment; they charged my card two days before our arrival, which was completely unacceptable. No one attempted to resolve these issues, and the manager didn’t even bother to listen to my complaints. The customer service was dreadful, and I ultimately had no choice but to change hotels. I would strongly recommend avoiding this place! No compensation or solution given

The rooms are really fancy, with just a few minor issues, likely due to the recent opening. As for breakfast, there were a few training hiccups and some missing items in the buffet, but overall, the food was satisfying and delicious! I highly recommend this place for its great location and hassle-free stay. An amazing experience for a hotel that's just getting started!

Excellent service, the hotel is new and the location is closed to everything, restaurants, port, shoppings.

A brand new stylish hotel which has thought of many aspects important to the customer. The rooms were spacious, clean and well equipped. The large TVs were a bonus which had netflix etc- this was a nice treat. The beds were very large and extremely comfortable. The breakfast was excellent, whereby they would have many buffet options available and also a la carte. The pastries and cakes were delicious. All of the staff were very friendly and helpful with guest requests. There are restaurants and attractions nearby. Spinola Bay is my favorite. It is conveniently located near public transport and other walkable places. It is just at the bottom of the lively strip so there is not much disturbance from the young crowd. The pool wasn't operational due to just been built so we were able to use the Hilton resort which was very nice and had a resort feel. The Fitch hotel ticked alot of boxes and we had a wonderful 10 night stay.