The property is beautifully designed and has a high standard finish. The actual apartment is really lovely.The beds were also comfortable and we slept well however found hair on bedding and a used towel on the back of the bedroom door. The hard floor did not feel clean. The complimentary basket was a nice touch. Booking for 5 people, the process via vrbo was straightforward however once paid for we still couldn’t access details until waiver charges were made which were non refundable regardless of how well we kept the property and did not cause any accidental damage to property. Secondly regardless of booking for 5 people we were left with 4 towels and if required bedding linen for the sofa bed there were extra charges for this which do not become apparent until you get full access to details of property. I had filled out that we were unsure of check in time, again regardless of this I was not given any access information to the property until I did not ask for it. I rang Grandeur Property management on a number of occasions over 3 days prior to our booking to ask about extra charges that are not mentioned on vrbo however no one answered my call. They do not communicate via vrbo which is recommended to via booking portals but through WhatsApp Communication. It was very slow to begin with and thereafter I was getting apologies for anything that did not meet our requirement such as a dryer was advertised as an amenity but was offered a refund for dryer services for a laundroma