our room was nice but the doors weren’t working they wouldn’t lock, the toilet chain was broken we had to be adjusting it every time we flushed.

This hotel is a scam Firstly look closely for the room your are booking. They have two 1 story motel type buildings in addition to the tower. Motel type buildings do not even have a roof outside your door. I have stayed at better motels than this. Then their way of tracking pool towels is a scam. Looks for fake charges on your account of $25 pool towel after a day or two even though you followed the automated instructions to return the towel. The the breakfast package ... This is not a buffet. You are charged for the breakfast to your room which then gets refunded . Please note the gratuity of 18% and additional 6% service charges are not refunded..

We booked ahead and paid for the parking thru Hotels.com. When we got to the hotel it was about 930pm. The front desk staff was very friendly and checked us in promptly. They told us they didnt have a luggage cart so we had to carry our bags around the building to the front entrance of the tower (not easy when you have a toddler and a newborn). We went to park the truck and their parking area is rather small and there were no spaces available. It has a small underground parking but we didnt clear (6'4" clearance). We were told they would vallet the truck for no charge. When we went over there we got some push back from the vallet guys about parking the truck. Eventually they took it. The room was clean. We didnt have them service the room while we were there. The beds were comfortable. No ice machine. We paid for a balcony room which we thought would be a garden, marina or ocean view.... it was of the parking lot. Not alot of food options in the area that would be great for kids. Not sure we would stay here again for the price we paid.

Great stay with amazing view. We could have stayed longer!! We will definitely return!!

Great stay with amazing view. We could have stayed longer!! We will definitely return!!

Thank you for your message and unfortunately I will never stay at this hotel again. My family and I had problems with breakfast every day. The wait was horrible, the staff were few and far between, and the service was so bad that I gave up on eating breakfast. The lack of attention from the staff, especially the youngest, was regrettable. I hope I never have to repeat this experience with you again. It's a good thing that it's not the same at other Hyatt hotels. Today, with the growing movement of social media, I believe it is worth adjusting this undesirable experience.

Thank you for your message and unfortunately I will never stay at this hotel again. My family and I had problems with breakfast every day. The wait was horrible, the staff were few and far between, and the service was so bad that I gave up on eating breakfast. The lack of attention from the staff, especially the youngest, was regrettable. I hope I never have to repeat this experience with you again. It's a good thing that it's not the same at other Hyatt hotels. Today, with the growing movement of social media, I believe it is worth adjusting this undesirable experience.

This resort is BEAUTIFUL and the staff are unfailingly friendly and helpful. The buffet breakfast is great, and the arcade game and foosball in the lobby of our building were fun and a nice touch. Kids loved the pool and waterslides. We weren’t thrilled with the sliding door on our washroom, and parking can be difficult late in the evening, but these were minor inconveniences at an otherwise great place to stay.