The hotel is undergoing a renovation, however the way finding was lacking and the staff was not interested in explaining how to navigate the closures due to construction.

Although they mention airport transportation, it took over 30 minutes for the shuttle to make it to the airport to pick us up after we had called twice and they said it was 5 minutes away. Property is in the middle of renovation but did not feel the value of the hotel (Hilton) for what we paid.

Great stay even though they had some construction going on but that didn’t stop a comfy and good night sleep

Great stay even though they had some construction going on but that didn’t stop a comfy and good night sleep

Lazy unfriendly rude staff, stinky bathroom and dirty beds make this Hotel feel like a two star motel. Had difficulty with faulty room lock. Had to go to front desk THREE times and the front desk is so insensitive. Just terrible customer care. Will never go there again. Please read reviews on other platforms for full review. Tens of other customers say the same thing.

Lazy unfriendly rude staff, stinky bathroom and dirty beds make this Hotel feel like a two star motel. Had difficulty with faulty room lock. Had to go to front desk THREE times and the front desk is so insensitive. Just terrible customer care. Will never go there again. Please read reviews on other platforms for full review. Tens of other customers say the same thing.

Centrally located.

Centrally located.

Very poorly maintained.

Very poorly maintained.

Rooms were modern and clean. However the room we were in had a failing air conditioner. The room stayed about 73 degrees. A box fan was in our room when we arrived and that made it manageable. Everything else was exceptional including breakfast.

Rooms were modern and clean. However the room we were in had a failing air conditioner. The room stayed about 73 degrees. A box fan was in our room when we arrived and that made it manageable. Everything else was exceptional including breakfast.

Amazing stay! Great staff. But paying for parking and a up charge for a refrigerator was a little over the top!

Amazing stay! Great staff. But paying for parking and a up charge for a refrigerator was a little over the top!

There were a handful of great employees after that they were very rude! Including the management team. The room AC didn’t work in most rooms, it was set on 50 still 70 in room, one point no hot water, wasn’t informed that a microwave and fridge are a luxury to have in the room at $15 each not sure if that’s per day per item! Was informed of a community microwave in lobby but then it too was taken away. Yes it was under renovation in the main area but that should not cause AC issues throughout the rooms or entire building. We definitely paid too much for a nice hotel without the perks. Thank you to the few ladies and gentleman who were extra kind to our group.

Out of date and one elevator working. Rooms not that clean

Out of date and one elevator working. Rooms not that clean

There were a handful of great employees after that they were very rude! Including the management team. The room AC didn’t work in most rooms, it was set on 50 still 70 in room, one point no hot water, wasn’t informed that a microwave and fridge are a luxury to have in the room at $15 each not sure if that’s per day per item! Was informed of a community microwave in lobby but then it too was taken away. Yes it was under renovation in the main area but that should not cause AC issues throughout the rooms or entire building. We definitely paid too much for a nice hotel without the perks. Thank you to the few ladies and gentleman who were extra kind to our group.

Outside not in good condition. Book the room, but did not feel safe. Lost my money. Could not drive to front. Place was overrun with bikers. They did not move and gave bad stares at you when you wanted them to move to drive by. Left the area for another place

Outside not in good condition. Book the room, but did not feel safe. Lost my money. Could not drive to front. Place was overrun with bikers. They did not move and gave bad stares at you when you wanted them to move to drive by. Left the area for another place

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First room had standing water in shower, second room would never get cooler than 74 degrees so pretty disappointed in the Hotel

First room had standing water in shower, second room would never get cooler than 74 degrees so pretty disappointed in the Hotel

The hotel and staff were great my problem is the security. I got up early for my flight got on the shuttle and there was a homeless woman in the shuttle bothering two other couples for cigarettes and clothing. When we finally arrived at the airport I confronted the driver and he said he's not allowed to kick them off the bus.... This is a problem. If you can't provide secure and safe transportation to and from the airport then I will cancel my membership and take my business elsewhere. The woman was so loud and belligerent

Although I was stranded in St Louis and I am a Hilton honors member and these surveys rarely get answered my stay was horrible nobody held accountable I am sure this survey will be deleted

The hotel and staff were great my problem is the security. I got up early for my flight got on the shuttle and there was a homeless woman in the shuttle bothering two other couples for cigarettes and clothing. When we finally arrived at the airport I confronted the driver and he said he's not allowed to kick them off the bus.... This is a problem. If you can't provide secure and safe transportation to and from the airport then I will cancel my membership and take my business elsewhere. The woman was so loud and belligerent

Although I was stranded in St Louis and I am a Hilton honors member and these surveys rarely get answered my stay was horrible nobody held accountable I am sure this survey will be deleted

The Service was very good.

The Service was very good.

Room was not cleaned prior to arrival, outlets weren’t operable, toilet not flushing properly, noisy guests in the hall late at night.

Room was not cleaned prior to arrival, outlets weren’t operable, toilet not flushing properly, noisy guests in the hall late at night.