Room smelled strongly of Smokey dirty carpet. Staff was pleasant and assisted with taxi and extra pillows

Room smelled strongly of Smokey dirty carpet. Staff was pleasant and assisted with taxi and extra pillows

By far one of the worst hotel experiences I've had with a hotel. Right off the bat I had problems trying to contact the front desk to confirm my reservation. When I spoke with the manager to see if their phone was also connected to their fax, he said no and that I must have been calling their fax line. I double checked the website, I was calling their normal line, however the manager couldn't be bothered. When I returned to my hotel room at 11:30 pm, it was very warm so I cracked the sliding door about 3 inches to let some cool air in. At about 1:30 am I was jolted awake by the hotels air system. It sounded like there was a semi truck idling in my room along with what sounded like a dog panting heavily. I called the front desk who came up to the room and suggested I close my sliding door and turn on the AC. The noise carried on through the remainder of the night. When I spoke to the same manager the day previous, he was argumentative and condescending and seemed to suggest that I was making it up as he had never received a complaint from the 3rd floor but acknowledged that he has from the 2nd floor. He then stated he would take 50.00 dollars off the bill. The conversation continued to devolve to where I just left. He continued to berate me as I left. If I was the owner of that hotel, this manager is not someone I would want representing it.

By far one of the worst hotel experiences I've had with a hotel. Right off the bat I had problems trying to contact the front desk to confirm my reservation. When I spoke with the manager to see if their phone was also connected to their fax, he said no and that I must have been calling their fax line. I double checked the website, I was calling their normal line, however the manager couldn't be bothered. When I returned to my hotel room at 11:30 pm, it was very warm so I cracked the sliding door about 3 inches to let some cool air in. At about 1:30 am I was jolted awake by the hotels air system. It sounded like there was a semi truck idling in my room along with what sounded like a dog panting heavily. I called the front desk who came up to the room and suggested I close my sliding door and turn on the AC. The noise carried on through the remainder of the night. When I spoke to the same manager the day previous, he was argumentative and condescending and seemed to suggest that I was making it up as he had never received a complaint from the 3rd floor but acknowledged that he has from the 2nd floor. He then stated he would take 50.00 dollars off the bill. The conversation continued to devolve to where I just left. He continued to berate me as I left. If I was the owner of that hotel, this manager is not someone I would want representing it.

Dirty and stuff started knocking on my door at 9:30am to tell me check out is at 11am even though I knew that

Was a great place👍

Location and services were great for our rquirements.

Good and clean hotel