I booked this hotel specifically because it had airport transfer. Shortly after booking, I contacted the hotel (via hotels.com app) saying that I would be getting in on the red-eye flight on Dec 3, and would like to pre-arrange airport-hotel transport for the late flight. I heard nothing from them. I (il-advisedly) figured that no news was good news, and that I'd just call when I wasn't paying international rates. When I arrived in the US (on the day I was to stay), I called to confirm the airport transfer. "Oh" they said. "our airport transport is only from 8:00am to 8:00pm." Nowhere was this communicated on the website. Neither did they get back to my message enquiring about it. When I then asked what my options were, they said taxi or uber. A taxi was $40 (for a 6min ride), so I booked an Uber (which said it would be $15-20). The uber never showed. So I was stuck at the airport in the middle of the night without a way to get to the hotel. In the end, I got accommodation somewhere else that DID have airport transport that included all flights. I had to forfeit the money (about $90) I'd paid to Bismarck Hotel and Conference Center because their cancellation window was within 24 hours.

Need are super hard, like you're laying on cardboard. Their air system or whatever it is in the room, it was either super hot or super dry. It got too hot on the room, turn the A/C on and that was super loud, went to turn the whole system "off" it blew constant warm air out, the whole room was still good and dry. We had two miniature dogs and stayed one night, the price said $106/ night (+taxes), $25/per pet, pet night, ended up being chsrged over $300! They said we had two pets and stayed two nights ($100 pet fee)with $100 deposit, we were not pool side, we were on the second floor and checked in Saturday, checked out Sunday at 7:30 a.m. , have yet to get the $150 back. there was no trash can in the room, the room is for 4 people, there was only two towels in the room. Everything is so outdated

The TV only had one channel. CBS . Never seen that before. Beds were comfortable.

Had to move rooms 3 times first room the Heater was not working so they moved us while it got fixed. Next room had a roach infestation killed about 4 roaches and showed the front desk then they moved us again to another nicer room but then the worker came up and said he manager told him we have to move back to the first room we were in with the bad heater so we had to wear our sweaters and socks all night because it was still cold in the room. Went to talk to the manager in the morning but he was on vacation and told to call on Monday. Got pictures and videos of the Roaches.

Very nice rooms and very comfortable and clean.

Very nice rooms and very comfortable and clean.

This hotel has been taken over by a new owner and he is great. He’s doing a great job of room renovating and the service there is excellent. We have always stayed there with their park and fly service. It will remain our go to hotel in the future.

This hotel has been taken over by a new owner and he is great. He’s doing a great job of room renovating and the service there is excellent. We have always stayed there with their park and fly service. It will remain our go to hotel in the future.