We were only here for 1 nite. An easy trek on bus to hotel. Front desk guy very friendly and helpful. Our room was very small but beds and pillows were cozy. It suited our needs fine and fair price.

Excellent staff on reception. Very pleasant & welcoming. Air con system in bedroom needs upgrading. It was not strong enough to cope with the high temperature outside.

Excellent staff on reception. Very pleasant & welcoming. Air con system in bedroom needs upgrading. It was not strong enough to cope with the high temperature outside.

It's August, and the air conditioner in the room and lobby is not cool. Other guests in the room also complain about the air conditioner. Bathroom water doesn't drain well

It's August, and the air conditioner in the room and lobby is not cool. Other guests in the room also complain about the air conditioner. Bathroom water doesn't drain well

The room smelled bad from the bathroom. Everything else was nice.

The room smelled bad from the bathroom. Everything else was nice.

Personnel was very professional and the city was very easy to transport.

Personnel was very professional and the city was very easy to transport.

great stay! right next to bus station for easy travel around geneva. Quiet and clean!

great stay! right next to bus station for easy travel around geneva. Quiet and clean!

I came for a 48 hour business trip and basic ammenities were not available such as an iron. I understand all rooms in Europe often don’t have irons, but when I called to inquire front desk said they would send one and simply never did. The room was very hot and could not shut off heater and there were lights in the room that weren’t working and stayed on all night.

I came for a 48 hour business trip and basic ammenities were not available such as an iron. I understand all rooms in Europe often don’t have irons, but when I called to inquire front desk said they would send one and simply never did. The room was very hot and could not shut off heater and there were lights in the room that weren’t working and stayed on all night.

it was in a great location

it was in a great location

Very helpful and friendly staff. The breakfast should be included at this price. The room had some minor issues but they were addressed quickly. The air conditioning was not working very well. A bit too warm in the room.

Very helpful and friendly staff. The breakfast should be included at this price. The room had some minor issues but they were addressed quickly. The air conditioning was not working very well. A bit too warm in the room.

I stayed here last year when it was owned by NH and it was great so I decided to book it again for my most recent trip this year. Unfortunately, now under new management with Fassbind, the quality of stay dropped quite significantly, which is too bad. It felt more like a budget hotel this time around - nespresso machines have been removed from the rooms and replaced with Nescafé, my room was not cleaned daily, no slippers or robe provided, mugs were dirty, mini fridge was empty, nice soaps and lotions removed from the wall and replaced with poor quality plastic bottles…even the nice lemon and mint water dispenser removed from the reception - all nice little inexpensive touches that would generally make a stay more comfortable. I don’t think I will stay again at Fassbind.

I stayed here last year when it was owned by NH and it was great so I decided to book it again for my most recent trip this year. Unfortunately, now under new management with Fassbind, the quality of stay dropped quite significantly, which is too bad. It felt more like a budget hotel this time around - nespresso machines have been removed from the rooms and replaced with Nescafé, my room was not cleaned daily, no slippers or robe provided, mugs were dirty, mini fridge was empty, nice soaps and lotions removed from the wall and replaced with poor quality plastic bottles…even the nice lemon and mint water dispenser removed from the reception - all nice little inexpensive touches that would generally make a stay more comfortable. I don’t think I will stay again at Fassbind.

Wonderful hotel, the rooms are comfortable and perfectly equipped for wonderful stay. The staff is wonderful too. Loved the attention from Eric and Batista. Thanks for putting everything in perfect order.

Wonderful hotel, the rooms are comfortable and perfectly equipped for wonderful stay. The staff is wonderful too. Loved the attention from Eric and Batista. Thanks for putting everything in perfect order.

Loved our stay here. It was very comfortable and quiet.

Loved our stay here. It was very comfortable and quiet.

Nice family hotel

Nice family hotel

Hotel is in a good location, it's near to the bus and tram and is a 15 minute walk from the train station. Hotel is clean, rooms are spacious and has a nice little bar.

Hotel is in a good location, it's near to the bus and tram and is a 15 minute walk from the train station. Hotel is clean, rooms are spacious and has a nice little bar.

Unfortunately, my experience was far from satisfactory. The staff, in particular, displayed a lack of friendliness and seemed more focused on additional charges than guest satisfaction. One notable incident involved being charged an exorbitant fee of 20 Francs to borrow an adapter for my computer. To add insult to injury, I later discovered the same adapter available for purchase at a mere 7 Francs. This kind of pricing policy left me feeling taken advantage of. Moreover, the room I was allocated had a surprising and unhygienic surprise inside the safe—an opened and used bottle of nut oil. Not only was this unsightly, but it also resulted in me getting my hands dirty as I had to remove the item myself. The breakfast experience didn't fare any better. The staff doubted my inclusion of breakfast and insisted on proof, forcing me to seek assistance from the receptionist to verify my entitlement. Such skepticism from the breakfast staff only added to the overall unpleasantness of my stay. Regrettably, my time at NH Hotel was marred by these incidents, making it highly unlikely that I would choose to stay there again in the future. I hope this feedback prompts improvements for the benefit of future guests.

Unfortunately, my experience was far from satisfactory. The staff, in particular, displayed a lack of friendliness and seemed more focused on additional charges than guest satisfaction. One notable incident involved being charged an exorbitant fee of 20 Francs to borrow an adapter for my computer. To add insult to injury, I later discovered the same adapter available for purchase at a mere 7 Francs. This kind of pricing policy left me feeling taken advantage of. Moreover, the room I was allocated had a surprising and unhygienic surprise inside the safe—an opened and used bottle of nut oil. Not only was this unsightly, but it also resulted in me getting my hands dirty as I had to remove the item myself. The breakfast experience didn't fare any better. The staff doubted my inclusion of breakfast and insisted on proof, forcing me to seek assistance from the receptionist to verify my entitlement. Such skepticism from the breakfast staff only added to the overall unpleasantness of my stay. Regrettably, my time at NH Hotel was marred by these incidents, making it highly unlikely that I would choose to stay there again in the future. I hope this feedback prompts improvements for the benefit of future guests.

Cons: Main entrance with steps (approx. 10) which is very difficult when you have luggage. The bathtub is very high - Fall alert. I had some problems with the TV. PROS: Trams stop a block an a half away. The hotel has several small grocery shops and restaurant around it. Hotel personnel, the best, they came immediately to fix the TV when I called. Right next to the hotel there is an amazing restaurant "Trigal", don't miss it.

Cons: Main entrance with steps (approx. 10) which is very difficult when you have luggage. The bathtub is very high - Fall alert. I had some problems with the TV. PROS: Trams stop a block an a half away. The hotel has several small grocery shops and restaurant around it. Hotel personnel, the best, they came immediately to fix the TV when I called. Right next to the hotel there is an amazing restaurant "Trigal", don't miss it.

The team on the front desk were amazing. So helpful. Rooms were great, tram stop close by so can get it the centre or the station or the old town easily, and for free and the hotel give you a pass.