The hotel is not for older people. They do not have time for grownups without children to cool out and look at the stars. The children and there were more children than adults at 10 pm. So it was not relaxing. The hot tubs were not at were not at the temp advertised. They were below temp and were lukewarm at best. The noise from the upstairs was bleeding through a lot. I could hear parts of conversations. I was not informed on booking that there are two properties and you had to take a walk to the other property for a hot tub or breakfast. The reception desk did not know any of the info about the area. He points us to other places in town to pick up info for our stay. And now the flies were all over our food for breakfast. They need to invest in a screendoor and fly traps.

The hotel is not for older people. They do not have time for grownups without children to cool out and look at the stars. The children and there were more children than adults at 10 pm. So it was not relaxing. The hot tubs were not at were not at the temp advertised. They were below temp and were lukewarm at best. The noise from the upstairs was bleeding through a lot. I could hear parts of conversations. I was not informed on booking that there are two properties and you had to take a walk to the other property for a hot tub or breakfast. The reception desk did not know any of the info about the area. He points us to other places in town to pick up info for our stay. And now the flies were all over our food for breakfast. They need to invest in a screendoor and fly traps.

Oh my gosh! We have stayed here many times in the past. We arrived for a double birthday celebration as always. Our first night , we got ready for bed late. Lobby closes at 9:30. Around midnight I went to get into bed, only to find a towel in between the top sheet and fitted sheet, covering a pee stain, that’s right, urine in my bed. Tried calling someone to fix, At least bring clean sheets, nothing! I was told by night emergency guy, that , that wasn’t an emergency and that he could check me out immediately. This is after midnight now.i hung up on him, not knowing what to do? Next day, no apology or even an acknowledgment of the situation, imagine finding pee in your bed??? So we are there 2 days, and the gm ( emergency guy) can’t be bothered to talk to us. We will never go back! I thought it was important to share, in case you all wanted to know about Twin Peaks in Ouray, Co. Side note, we tried to talk to someone, a manager, someone in charge, anyone who could remedy the problem… still haven’t had anyone reach out! #neveragain!

Oh my gosh! We have stayed here many times in the past. We arrived for a double birthday celebration as always. Our first night , we got ready for bed late. Lobby closes at 9:30. Around midnight I went to get into bed, only to find a towel in between the top sheet and fitted sheet, covering a pee stain, that’s right, urine in my bed. Tried calling someone to fix, At least bring clean sheets, nothing! I was told by night emergency guy, that , that wasn’t an emergency and that he could check me out immediately. This is after midnight now.i hung up on him, not knowing what to do? Next day, no apology or even an acknowledgment of the situation, imagine finding pee in your bed??? So we are there 2 days, and the gm ( emergency guy) can’t be bothered to talk to us. We will never go back! I thought it was important to share, in case you all wanted to know about Twin Peaks in Ouray, Co. Side note, we tried to talk to someone, a manager, someone in charge, anyone who could remedy the problem… still haven’t had anyone reach out! #neveragain!

This was an incredible hotel with a hot springs included in the price as well as all you can eat delux breakfast! Setting is absolutely gorgeous and relaxing!

The hot spring pools were amazing.

The hot spring pools were amazing.

This was an incredible hotel with a hot springs included in the price as well as all you can eat delux breakfast! Setting is absolutely gorgeous and relaxing!