We have stayed at this hotel for 3 years in a row now while we visit family in the area. It is very fun for families with the atrium and pool area, lots for the kids to do and keep them occupied. I find it very odd that at this hotel there is no housekeeping whatsoever. After a 3 night stay, we had loads of garbage piled up, a ton of wet dirty towels, and generally a dirty feeling to our room when we are paying a premium at a hotel to deserve to have housekeeping maintain our room and keep it fresh. I was told this was to make it "eco friendly" but I am not sure how this is eco friendly other than saving on wages of the staff. The atrium on the Saturday night was extremely busy and fun, but was left with a ton of garbage and food pieces all over the carpeted areas, etc, still there the following morning. I think for a chain like Best Western there should be a standard of cleanliness that is maintained. Additionally, we were given one kleenex box with 2/3 already emptied and half a roll of toilet paper for 3 nights. I was told to go to the front desk myself to get more toilet paper or kleenex if needed, which as a single parent with two little kids is very inconvenient and also so thrifty - I had to make a few trips over the weekend just to try and stock our room of the necessities. Lastly, on the first night of our stay at 12:30am our ceiling starting leaking in a massive waterfall near our doorway, we spent an hour trying to soak it up with our towels and ice bucket.

We have stayed at this hotel for 3 years in a row now while we visit family in the area. It is very fun for families with the atrium and pool area, lots for the kids to do and keep them occupied. I find it very odd that at this hotel there is no housekeeping whatsoever. After a 3 night stay, we had loads of garbage piled up, a ton of wet dirty towels, and generally a dirty feeling to our room when we are paying a premium at a hotel to deserve to have housekeeping maintain our room and keep it fresh. I was told this was to make it "eco friendly" but I am not sure how this is eco friendly other than saving on wages of the staff. The atrium on the Saturday night was extremely busy and fun, but was left with a ton of garbage and food pieces all over the carpeted areas, etc, still there the following morning. I think for a chain like Best Western there should be a standard of cleanliness that is maintained. Additionally, we were given one kleenex box with 2/3 already emptied and half a roll of toilet paper for 3 nights. I was told to go to the front desk myself to get more toilet paper or kleenex if needed, which as a single parent with two little kids is very inconvenient and also so thrifty - I had to make a few trips over the weekend just to try and stock our room of the necessities. Lastly, on the first night of our stay at 12:30am our ceiling starting leaking in a massive waterfall near our doorway, we spent an hour trying to soak it up with our towels and ice bucket.

We had a great stay! Staff was super friendly. The restaurant on site was very reasonable and Michelle, our server, was wonderful. She remembered us every time and gave us great service!

We had a great stay! Staff was super friendly. The restaurant on site was very reasonable and Michelle, our server, was wonderful. She remembered us every time and gave us great service!

This hotel in my opinion is a 2 star rating with 5 star pricing. The hotel is very dated though out however. Our stay was 10 nights so we can give a fair gauge. We never had room service do our room every day but when we did, the service could have been better. Vacuuming , cleaning the toilet and wiping the mirror in the bathroom are basic things expected . Also , some cleaning of the area around your patio door from spider webs and not having to dodge and beat them away would be nice. The main reason we stayed there though was that they offered pet friendly rooms which we were looking for. Having to pay for breakfast is somewhat a turn off for most. We stayed at a Best Western in another province when we left and their free morning continental breakfast was really great ! Overall our stay at this Best Western in Leamington was just fair.

This hotel in my opinion is a 2 star rating with 5 star pricing. The hotel is very dated though out however. Our stay was 10 nights so we can give a fair gauge. We never had room service do our room every day but when we did, the service could have been better. Vacuuming , cleaning the toilet and wiping the mirror in the bathroom are basic things expected . Also , some cleaning of the area around your patio door from spider webs and not having to dodge and beat them away would be nice. The main reason we stayed there though was that they offered pet friendly rooms which we were looking for. Having to pay for breakfast is somewhat a turn off for most. We stayed at a Best Western in another province when we left and their free morning continental breakfast was really great ! Overall our stay at this Best Western in Leamington was just fair.

We did a large group stay here . Front staff were amazing and always friendly. Rooms were spacious and the breakfast special was excellent.

We did a large group stay here . Front staff were amazing and always friendly. Rooms were spacious and the breakfast special was excellent.