1) Bathroom paint peeling. 2) Tape on A/C Vent. 3). Front Desk Staff was not great and under staffed. Placed me on infinite hold when I called for my vehicle. They only had one person on duty at the Front desk on a Saturday at 7 p.m. It appears they are trying to run a hotel in downtown New Orleans like it is an Inn in a small town. 4). We had a “Do Not Disturb” sign on the door the whole time we where there; however, someone from housekeeping walked in to our room on Sunday. Somewhat fortunately, we happened to be in the room at the time. When I asked the front desk, they said a housekeeping supervisor gave the guy the wrong room number.

We stayed for one night on a very busy weekend. The front desk staff handled a super stressful time well and with dignity and calm. The rooms were fine, the beds not the most comfortable and I dislike 2 double beds vs 2 queen beds, but it did the job for the one night we were there. I would not book the same room for a longer trip. The valet was easy and all of the service we received was great.

We stayed for one night on a very busy weekend. The front desk staff handled a super stressful time well and with dignity and calm. The rooms were fine, the beds not the most comfortable and I dislike 2 double beds vs 2 queen beds, but it did the job for the one night we were there. I would not book the same room for a longer trip. The valet was easy and all of the service we received was great.

We stayed for one night for the Eras Tour. Paid over $600 for one night due to surge pricing. Because of the price, I assumed the rooms should be half decent. The room reeked of mildew and had major damage on the bathroom door. I knew I couldn't be moved because of the hotel being fully booked. When I told the front desk about my issue and also asked for air freshener, I assumed I would be compensated for the inconvenience or asked how my stay could be better then. Nope. Then, when I picked up my car from valet, I was 5 min late (4:05 pm) and they said I owed a late fee of $20. We had been in the lobby for nearly an hour and didn't realize the time. I went back to the front desk to see if they could at least comp me for the late fee since nothing was done about my room. Nope. I also had to pay an ATM fee since the valet only took cash and the hotel couldn't take my card. I 100% do not recommend this hotel, even without surge pricing. I stayed at Lowe's a month prior and would 100% recommend it and will stay there going forward.

We stayed for one night for the Eras Tour. Paid over $600 for one night due to surge pricing. Because of the price, I assumed the rooms should be half decent. The room reeked of mildew and had major damage on the bathroom door. I knew I couldn't be moved because of the hotel being fully booked. When I told the front desk about my issue and also asked for air freshener, I assumed I would be compensated for the inconvenience or asked how my stay could be better then. Nope. Then, when I picked up my car from valet, I was 5 min late (4:05 pm) and they said I owed a late fee of $20. We had been in the lobby for nearly an hour and didn't realize the time. I went back to the front desk to see if they could at least comp me for the late fee since nothing was done about my room. Nope. I also had to pay an ATM fee since the valet only took cash and the hotel couldn't take my card. I 100% do not recommend this hotel, even without surge pricing. I stayed at Lowe's a month prior and would 100% recommend it and will stay there going forward.

Great place to stay, lovely staff, excelent localization, front of riverdale outlet and the pier. Few steps from street car stations. Great room, bed and shower.

Great place to stay, lovely staff, excelent localization, front of riverdale outlet and the pier. Few steps from street car stations. Great room, bed and shower.

Beautiful hotel & beautiful employees. Definitely will come back!!!

Beautiful hotel & beautiful employees. Definitely will come back!!!

Overall the staff was friendly, and great, the room itself was decent, but the bathroom was disgusting. I hardly wanted to shower in it. There was crust and water stains that had not been cleaned I emailed the property after my stay and sent these pictures and did not hear a response. The hallways were also dirty with dark spots on the wall etc. The friendliness of the staff made up for the shortcomings. But for an Omni hotel I was disappointed with the cleanliness

Overall the staff was friendly, and great, the room itself was decent, but the bathroom was disgusting. I hardly wanted to shower in it. There was crust and water stains that had not been cleaned I emailed the property after my stay and sent these pictures and did not hear a response. The hallways were also dirty with dark spots on the wall etc. The friendliness of the staff made up for the shortcomings. But for an Omni hotel I was disappointed with the cleanliness

Excellent better than expected.

Excellent better than expected.

The room smells moldy, the staff was not to patient and friendly to explain the charges that was more than what I booked on hotel.com, I spent $200 more than the budget and I still don’t understand why the room went from $168 to $235.45. Anyway I will not go back.

The room smells moldy, the staff was not to patient and friendly to explain the charges that was more than what I booked on hotel.com, I spent $200 more than the budget and I still don’t understand why the room went from $168 to $235.45. Anyway I will not go back.

I Love everything about the Omni Riverfront, especially Ms. Pam the bartender. She was very attentive to her customers, friendly, she just has excellent customer service all around. If I had to rate her from 1-10, she would be a 10. The young lay & guy when we checked in on Sunday was excellent, they deserve a 10 also. Very nice & helpful, excellent customer service throughout our stay. Thanks

I Love everything about the Omni Riverfront, especially Ms. Pam the bartender. She was very attentive to her customers, friendly, she just has excellent customer service all around. If I had to rate her from 1-10, she would be a 10. The young lay & guy when we checked in on Sunday was excellent, they deserve a 10 also. Very nice & helpful, excellent customer service throughout our stay. Thanks

Extremely dirty hotel and rooms . My room had visible MOLD all over it . I called the front desk and they came up while I was out and painted over it . They didn't remove it , just paint over it

Very nice property, great staff!

The staff was so helpful and friendly. We were happy with our rooms; they were clean and all our needs were met.

The staff was so helpful and friendly. We were happy with our rooms; they were clean and all our needs were met.

The staff, excepting one bartender one evening who was rude as hell, were terrific, gracious, accommodating and professional

The location is great.

Fantastic weekend at the hotel. Staff and maintenance were kind and accommodating beyond the norm. Parking is sort of a hassle if you don’t valet, yet it makes it up with the hotels overall swanky-ness

Had a great time but parking was a hassle.

Comfortable bed. Great location.

Great location.

From reading all the bad reviews , I didn’t get any of that for my stay it was perfect. Definitely would stay here again.

Location

Very quiet and cozy

All good reasonable price

Very happy!