Breakfast was lovely and staff was friendly. the room window side was dusty and told the reception. She told to sort out however nobody did or came. Second night we directly told the bed making staff and she did the best for us. I wonder no good communication between them. And we love sauna but smell like urine.it was not like this last time we came.

Breakfast was lovely and staff was friendly. the room window side was dusty and told the reception. She told to sort out however nobody did or came. Second night we directly told the bed making staff and she did the best for us. I wonder no good communication between them. And we love sauna but smell like urine.it was not like this last time we came.

Great stay. Room very comfortable and clean. Staff really friendly and helpful

Great stay. Room very comfortable and clean. Staff really friendly and helpful

Building is very grand and maintains fantastic original features. Décor requires update to modern standards. Nice spacious room. Good bath and shower.

Building is very grand and maintains fantastic original features. Décor requires update to modern standards. Nice spacious room. Good bath and shower.

Ideal location next to station and city centre. Impressive lobby area and sweeping staircase give off a very grand feel, however not matched by our accommodation. Internal room so no windows other than one with frosted glass onto corridor. Meant it was quite gloomy. Room was tired and in need of an update. Shower not particularly powerful. Bed was comfortable though.

Ideal location next to station and city centre. Impressive lobby area and sweeping staircase give off a very grand feel, however not matched by our accommodation. Internal room so no windows other than one with frosted glass onto corridor. Meant it was quite gloomy. Room was tired and in need of an update. Shower not particularly powerful. Bed was comfortable though.

A hotel with amazing history and architecture but run down to the point where paint is flaking off the walls. Mould in bedrooms and bathroom. Uncomfortable beds. Not satisfied at all with hotel

A hotel with amazing history and architecture but run down to the point where paint is flaking off the walls. Mould in bedrooms and bathroom. Uncomfortable beds. Not satisfied at all with hotel

Stayed one night and ate in the restaurant. My meal was excellent but beer choice was not great. Guinness in cans for example. Staff were great. Real downside was the mattress in my room which was just awful. It’s not great when you sit on the edge of the bed and your bum hits the hard part because the mattress is so weak. Room was a single and the bed was small double.

Stayed one night and ate in the restaurant. My meal was excellent but beer choice was not great. Guinness in cans for example. Staff were great. Real downside was the mattress in my room which was just awful. It’s not great when you sit on the edge of the bed and your bum hits the hard part because the mattress is so weak. Room was a single and the bed was small double.

Good location, fair price. The room was on the small side, the bathroom in particular felt cramped. The room was too hot for me even with the radiator off (early Nov) and although the window did open there was no way to latch it open to cool the room down.

Nice hotel with lovely staff, rooms are dated but clean. Breakfast was very nice.

Room little tired, Bed very comfortable. Staff were very good nothing to much trouble. Lovely Breakfast staff couldn't been more helpful. Reception Realy helpful how to get places.

Lovely hotel, fantastic to see so many of its original features still in place, the staircase with beautiful Chandeliers, is just stunning. Staff were efficient, friendly and welcoming. Room was perfectly suited for my needs and as described. It was also immaculate. 10/10 for cleanliness and facilities,

Lovely hotel, fantastic to see so many of its original features still in place, the staircase with beautiful Chandeliers, is just stunning. Staff were efficient, friendly and welcoming. Room was perfectly suited for my needs and as described. It was also immaculate. 10/10 for cleanliness and facilities,

A great traditional hotel with genuine happy staff Hotel has lots of character well situated Parking available a pool with plunge pool and jacuzzi Will come back 😁

A great traditional hotel with genuine happy staff Hotel has lots of character well situated Parking available a pool with plunge pool and jacuzzi Will come back 😁

I booked hotel room for my wife who had travelled all the way from Dorchester to the Royal Station Hotel Newcastle -upon-Tyne. I am extremely disappointed by the level of customer service. She was given a room on 4th floor which didn’t have a lift and she had to carry her suitcase on her own to her room. She wasn’t offered any assistance. Room was small and in her words “like a hostel room” . The room was less than satisfactory for the price and unlike any of the rooms and amenities described on the website. The room was not sound proof and noise from trains kept her awake.

I booked hotel room for my wife who had travelled all the way from Dorchester to the Royal Station Hotel Newcastle -upon-Tyne. I am extremely disappointed by the level of customer service. She was given a room on 4th floor which didn’t have a lift and she had to carry her suitcase on her own to her room. She wasn’t offered any assistance. Room was small and in her words “like a hostel room” . The room was less than satisfactory for the price and unlike any of the rooms and amenities described on the website. The room was not sound proof and noise from trains kept her awake.

Excellent stay, very comfortable clean room with excellent friendly and helpful staff

The room was incredible, so big and comfortable. Perfect stay - we'll stay again!

The room was incredible, so big and comfortable. Perfect stay - we'll stay again!

Excellent stay, very comfortable clean room with excellent friendly and helpful staff

The building and lobby were lovely but it stopped there. The rooms were tired and dirty. We had black mould and cobwebs in the room. I would not stay again.

The building and lobby were lovely but it stopped there. The rooms were tired and dirty. We had black mould and cobwebs in the room. I would not stay again.

Very convenient for the station. Spa facilities not available - warned but no alternative offered. Lovely desk staff but on her own so took ages to check in. Good hairdryer.

Very convenient for the station. Spa facilities not available - warned but no alternative offered. Lovely desk staff but on her own so took ages to check in. Good hairdryer.

Friendly team of people. Reception and bat

Stayed due to missed connection on railways , booked through hotel.com . Fantastic hotel full of history and a nice bar

Stayed due to missed connection on railways , booked through hotel.com . Fantastic hotel full of history and a nice bar