The front desk agent was so disrespectful

Spent two nights here, shower was never working and staff didn’t care about it

Spent two nights here, shower was never working and staff didn’t care about it

Filthy rooms, poor customer service.

Filthy rooms, poor customer service.

It offers you a studio with a kitchen but without utensils. There wasn't even a glass. What is the usefulness of offering a kitchen for people who are staying for several days?

It offers you a studio with a kitchen but without utensils. There wasn't even a glass. What is the usefulness of offering a kitchen for people who are staying for several days?

Rooms did not smell good

Rooms did not smell good

Great price, cold refrigerator, awesome location with plenty to do.

Great price, cold refrigerator, awesome location with plenty to do.

Close to I-85

Close to I-85

I stayed here 2 nights because my mom was in the hospital nearby and the room and bathroom were dirty and my $50 deposit was stolen. I will never stay again.

I stayed here 2 nights because my mom was in the hospital nearby and the room and bathroom were dirty and my $50 deposit was stolen. I will never stay again.

When I walked in to check in and had my service dog the first words were practically yelled at me. Ma’am no dogs allowed in here. After explaining he’s a service dog, they treated me like I was lying. They did not want the proof of a service dog.the manager asked the 2 questions and made an offensive noise to my response. The first room they sent me to the only stairs up to it had the bottom part missing from the parking lot. So you had to walk around the building to get to the stairs. this room had no working ac, smelled horrible, looks like it had never been cleaned and the bathroom had stuff smeared all over it. Went back to the front office because they didn’t answer the phone. A new lady immediately screamed no dogs allowed. Said the manager wasn’t there. So I sat in my car then went back in The lady acted like she never saw me. Called maintenance to fix the ac and was just making me wait. I asked for a new room. She helped others that walked in first. Then gave me a room. This room looked like a different hotel and much cleaner. Everytime I walked out with my dog some worker would come and yell at me no dogs allowed. Very embarrassing that I’m having to scream back across the building I’m disabled. 9am maintenance was beating down the door and opened it within seconds and I was in bed. Came back later and interrogated me as to why I was not in my assigned room and how I got this one. They clearly wanted me in a disgusting room because of my service dog.

When I walked in to check in and had my service dog the first words were practically yelled at me. Ma’am no dogs allowed in here. After explaining he’s a service dog, they treated me like I was lying. They did not want the proof of a service dog.the manager asked the 2 questions and made an offensive noise to my response. The first room they sent me to the only stairs up to it had the bottom part missing from the parking lot. So you had to walk around the building to get to the stairs. this room had no working ac, smelled horrible, looks like it had never been cleaned and the bathroom had stuff smeared all over it. Went back to the front office because they didn’t answer the phone. A new lady immediately screamed no dogs allowed. Said the manager wasn’t there. So I sat in my car then went back in The lady acted like she never saw me. Called maintenance to fix the ac and was just making me wait. I asked for a new room. She helped others that walked in first. Then gave me a room. This room looked like a different hotel and much cleaner. Everytime I walked out with my dog some worker would come and yell at me no dogs allowed. Very embarrassing that I’m having to scream back across the building I’m disabled. 9am maintenance was beating down the door and opened it within seconds and I was in bed. Came back later and interrogated me as to why I was not in my assigned room and how I got this one. They clearly wanted me in a disgusting room because of my service dog.

The stay of one night was ok very plane room

The stay of one night was ok very plane room

I was thoroughly disappointed with the business office, room and cleaness of the room. When I arrived the bed linen had NOT been changed from the previous tenant, the microwave had food stuck on the turntable, and above all the room was infested with bed bugs. I had to buy bed pesticide and clean the entire room. I called the front desk they changed my room, but it was still filthy with bugs. I’m a frequent business traveler and I will NEVER, NEVER, patronize Red Roof Inn or its affiliated companies. As a customer I should not have to be treated with medication because bed bug bites. I’ve advised my colleagues and office scheduler never to book any associates at your hotel.

I was thoroughly disappointed with the business office, room and cleaness of the room. When I arrived the bed linen had NOT been changed from the previous tenant, the microwave had food stuck on the turntable, and above all the room was infested with bed bugs. I had to buy bed pesticide and clean the entire room. I called the front desk they changed my room, but it was still filthy with bugs. I’m a frequent business traveler and I will NEVER, NEVER, patronize Red Roof Inn or its affiliated companies. As a customer I should not have to be treated with medication because bed bug bites. I’ve advised my colleagues and office scheduler never to book any associates at your hotel.

I will never stay in this place or recommend to anyone.

I will never stay in this place or recommend to anyone.

Its been great. Everyone is so kind & generous .

Its been great. Everyone is so kind & generous .

Not in the best condition

Not in the best condition

It's quiet and able to work remotely without any interruptions.

It's quiet and able to work remotely without any interruptions.

While the room was clean, there were several items in disrepair, one could feel the springs in both mattresses, the plug in the tub was broken and the water valve leaked. I called the desk to ask them to take care of a loud party in the parking lot and was very rudely told that nothing could be done and “I should deal with it”. The manager's solution was to offer a discount on my next stay. Which was appreciated, but there’s no chance I would stay there again.

While the room was clean, there were several items in disrepair, one could feel the springs in both mattresses, the plug in the tub was broken and the water valve leaked. I called the desk to ask them to take care of a loud party in the parking lot and was very rudely told that nothing could be done and “I should deal with it”. The manager's solution was to offer a discount on my next stay. Which was appreciated, but there’s no chance I would stay there again.

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