Check in person was very personable but kept being interrupted by phone and resident questions. Residents were loud and disregarded any sensitivity to other residents.

Check in person was very personable but kept being interrupted by phone and resident questions. Residents were loud and disregarded any sensitivity to other residents.

Good staff & clean room

Good staff & clean room

Always a great stay at the Madison Heights Extended Stay! The hotel manager and all of the staff are very friendly and welcoming!

Always a great stay at the Madison Heights Extended Stay! The hotel manager and all of the staff are very friendly and welcoming!

Nice

Customer service was great. Had an issue a out room type booking different from that given but the marvelous girl that checked us in helped satisfy the issue. Management seemed to change still last year and it has may a great difference. Will return next year.

Customer service was great. Had an issue a out room type booking different from that given but the marvelous girl that checked us in helped satisfy the issue. Management seemed to change still last year and it has may a great difference. Will return next year.

I like that it was convenient to my destination. I also loved the layout of the room.

I like that it was convenient to my destination. I also loved the layout of the room.

Drugs,, Hookers prostitutes,,, To Expensive for the area…

Drugs,, Hookers prostitutes,,, To Expensive for the area…

wonder crew there. they were very attentive and thoroug. the grounds were excellent for my dogs

wonder crew there. they were very attentive and thoroug. the grounds were excellent for my dogs

If you're low on funds it's a very decent option. The only thing I didn't like was the breakfast. It was literally just some nutrigrain bars, coffee, tea and oatmeal. If there was better breakfast I would have given another star. It also wasn't that clean and kept but the room itself was decent.

If you're low on funds it's a very decent option. The only thing I didn't like was the breakfast. It was literally just some nutrigrain bars, coffee, tea and oatmeal. If there was better breakfast I would have given another star. It also wasn't that clean and kept but the room itself was decent.

It was amazing

It was amazing

Hotel is nice and clean. Friendly staffs. Room is clean and plenty of towels for a 1 night stay. Would definitely book again.Too bad there is no longer providing ice machine!

Hotel is nice and clean. Friendly staffs. Room is clean and plenty of towels for a 1 night stay. Would definitely book again.Too bad there is no longer providing ice machine!

Could have been a little cleaner and more updated

Could have been a little cleaner and more updated

The floor was filthy and many spots

The floor was filthy and many spots

Q was very helpful and friendly I will definitely stay again on my next visit

Q was very helpful and friendly I will definitely stay again on my next visit

Nothing fancy, but nothing to complain about. No issues!

Nothing fancy, but nothing to complain about. No issues!

Well when we get there we had 2 king rooms reserved and paid for they were overbooked and we were told we would get switched to two queens room and I was not happy at all about them an than they told me they can give me one king and one queen which is not what I paid for but it is what it is. I asked about compensation they told me they could not compensate me since I ordered my rooms from a 3rd party. I contact the third party they tell me to deal with the hotel. Well this was strike one! Second we went to the front about 5 times asking for new towels and each time even till our check out and today so we had to take towels from our sons room in order to shower since we had no towels in our room. So we had no towels so that is strike 2. Than my son was locked out of his room at 2 am and he went to the front since the key didn’t work for his room they would not assist him even though the room was in his name they told him he had two keys of which I had one in my room so he had to call me in order to get in his room. That morning I went to get new keys and they gave me a fit bc the room was in his name and would not give me two keys which is what I was told we would get new ones if we took the old ones back. Strike 3.. We had issues with upping the bandwidth on the internet we were told we had to call a customer service number for the it department of which we called 6 times with no luck. This was our third and final stay at this hotel. We will not stay here again..

Well when we get there we had 2 king rooms reserved and paid for they were overbooked and we were told we would get switched to two queens room and I was not happy at all about them an than they told me they can give me one king and one queen which is not what I paid for but it is what it is. I asked about compensation they told me they could not compensate me since I ordered my rooms from a 3rd party. I contact the third party they tell me to deal with the hotel. Well this was strike one! Second we went to the front about 5 times asking for new towels and each time even till our check out and today so we had to take towels from our sons room in order to shower since we had no towels in our room. So we had no towels so that is strike 2. Than my son was locked out of his room at 2 am and he went to the front since the key didn’t work for his room they would not assist him even though the room was in his name they told him he had two keys of which I had one in my room so he had to call me in order to get in his room. That morning I went to get new keys and they gave me a fit bc the room was in his name and would not give me two keys which is what I was told we would get new ones if we took the old ones back. Strike 3.. We had issues with upping the bandwidth on the internet we were told we had to call a customer service number for the it department of which we called 6 times with no luck. This was our third and final stay at this hotel. We will not stay here again..

Everything was great except the bed.