Simone was Excellent

Very nice rooms and staff, if I had one constructive criticism to say it would be this: include parking fee when customers are reserving room, that way the whole price is covered.

The receptions were beyond welcoming and friendly! The room was okay. Seemed cleaned. The shower temp and pressure 0/10. The water never got hot. They are currently doing construction in the lobby but it never got too loud but I was also in the opposite side of the construction. You have to pay for parking which when I booked it was NOT mentioned in Expedia. Probably wouldn’t have booked with them if I knew that.

First There was no notice that the hotel was under renovation. Then we had to pay for self parking. I have stay at Hilton properties and pay for valet but never self parking at any Embassy Suites Unless this is new. I Requested a bathtub and got a shower instead that had mildew in the show along on ceiling that looked like flooding from upstairs and no hot water. The carpet was soaked with water leading to the bed room. I did complain and all the staff said was I’m sorry. I will not stay at another Embassy suite again!

Just not sure I’ve ever paid for parking for a property not downtown

Just not sure I’ve ever paid for parking for a property not downtown

Breakfast & managers cocktails were plus. No disposable utensils were in the room - forks, knoves, etc. I had to request at breakfast

Breakfast & managers cocktails were plus. No disposable utensils were in the room - forks, knoves, etc. I had to request at breakfast

It was a very nice stay

It was a very nice stay

Very good service

Very good service

The hotel staff made the stay there for our conference a phenomenal experience.

The hotel staff made the stay there for our conference a phenomenal experience.

Excellent customer service

Excellent customer service

At check in, I heard the clerk tell the couple ahead of us that he would waive their parking but that was not an option for us! I didn’t even read in the description that they charged for parking! As much as I book at the Embassy, parking should be waived automatically! I also didn’t read anything about the hotel is under construction! There was dust everywhere and the noise was irritating! We booked a staycation to REST! I also feel like the evening reception and complimentary breakfast was limited due to the construction. The room also didn’t feel very clean with rust, torn wallpaper, stained furniture and filthy carpets. The pool water didn’t look clean and the fitness room had dirty towels and used cups everywhere! This was the worst Embassy stay I have ever had!

At check in, I heard the clerk tell the couple ahead of us that he would waive their parking but that was not an option for us! I didn’t even read in the description that they charged for parking! As much as I book at the Embassy, parking should be waived automatically! I also didn’t read anything about the hotel is under construction! There was dust everywhere and the noise was irritating! We booked a staycation to REST! I also feel like the evening reception and complimentary breakfast was limited due to the construction. The room also didn’t feel very clean with rust, torn wallpaper, stained furniture and filthy carpets. The pool water didn’t look clean and the fitness room had dirty towels and used cups everywhere! This was the worst Embassy stay I have ever had!

My Granddaughter and I love this place … will definitely come back…

My Granddaughter and I love this place … will definitely come back…

The breakfast was really good.

The breakfast was really good.

The hotel was packed with people there for a family reunion so getting fed took time. Some food was cold when We finally got up to it.

The hotel was packed with people there for a family reunion so getting fed took time. Some food was cold when We finally got up to it.

The staff were all very friendly and did their best to make sure our stay was enjoyable. The location was great. Overall the room was comfortable and clean. The made to order breakfast was very good and included an omelette station. Parking is not included and does cost an additional $15 per night. The biggest complaint I have is about safety and security. Our first night there we noticed a door we thought was propped open between the weight room and pool. We reported it to the front desk who immediately called maintenance who had to fix a broken hinge from it being forced open. The second night the same thing occurred with a different door in the pool area from outside.This time maintenance quickly arrived to fix the external door, once again with a broken hinge, but then unlocked the internal door that was supposed to require a key card. Not even a few minutes after he left multiple people were able to access the pool area without using a key card. It made us very uncomfortable and seems to be an ongoing issue that needs to be addressed.

The staff were all very friendly and did their best to make sure our stay was enjoyable. The location was great. Overall the room was comfortable and clean. The made to order breakfast was very good and included an omelette station. Parking is not included and does cost an additional $15 per night. The biggest complaint I have is about safety and security. Our first night there we noticed a door we thought was propped open between the weight room and pool. We reported it to the front desk who immediately called maintenance who had to fix a broken hinge from it being forced open. The second night the same thing occurred with a different door in the pool area from outside.This time maintenance quickly arrived to fix the external door, once again with a broken hinge, but then unlocked the internal door that was supposed to require a key card. Not even a few minutes after he left multiple people were able to access the pool area without using a key card. It made us very uncomfortable and seems to be an ongoing issue that needs to be addressed.

Nowhere on the website nor Expedia did it say that the hotel was under construction. We stayed on the second floor and remodeling was being completed on the third floor. You could not nap during the day because the noise was unbearable. The first room that we were assigned to, we found a crack pipe and lighter hanging outside the side of the mattress. We were supposed to get a call from the headquarters and received no call. This visit was not a good one for you.

Nowhere on the website nor Expedia did it say that the hotel was under construction. We stayed on the second floor and remodeling was being completed on the third floor. You could not nap during the day because the noise was unbearable. The first room that we were assigned to, we found a crack pipe and lighter hanging outside the side of the mattress. We were supposed to get a call from the headquarters and received no call. This visit was not a good one for you.

I found a crack pipe and lighter in my bedroom on the edge of the mattress

I found a crack pipe and lighter in my bedroom on the edge of the mattress

I stayed in the Embassy Suites some days in July 2024 and there was remodeling going on with fresh paint that set my allergies off also the sound of tools. I feel like I should have been told that all this was happening.. there was only one elevator working and no in ice alone with No hot water. Plus had to ask for extra towels. Not happy at all .

I stayed in the Embassy Suites some days in July 2024 and there was remodeling going on with fresh paint that set my allergies off also the sound of tools. I feel like I should have been told that all this was happening.. there was only one elevator working and no in ice alone with No hot water. Plus had to ask for extra towels. Not happy at all .