Very dirty room ceiling

A lot of noise from the refrigerator and a dirty room

A lot of noise from the refrigerator and a dirty room

There was trash in the hallways. Food crumbs on the stairs. Kids running everywhere as parents, who obviously live there sat and visited. No exterior door except the main was in use. Elevator not working. Bed was somewhat comfortable and the room had potential, but hubby made the mistake of running a black light -yuk. Our room was right over the front walk and hubby could hear conversations starting at 4 am -so he didn’t get any sleep. Free -lukewarm coffee….

There was trash in the hallways. Food crumbs on the stairs. Kids running everywhere as parents, who obviously live there sat and visited. No exterior door except the main was in use. Elevator not working. Bed was somewhat comfortable and the room had potential, but hubby made the mistake of running a black light -yuk. Our room was right over the front walk and hubby could hear conversations starting at 4 am -so he didn’t get any sleep. Free -lukewarm coffee….

Broken showering not pressure on the water

Had a rough time checking in and out. Tv did not work.

The room reeked of stale cigarette smoke, despite being marked as non-smoking. I reported it to the front desk & they said "oh really?". The entire hallway smelled the same and my room stunk so bad I had to sleep with my face covered. When we left, 6 people were smoking right at the front door. The bathroom was cramped, and the door handle injured my side trying to exit because the door swing almost touches the toilet and the handle isn't a knob it sticks out and really did a number on my side. There's no exhaust fan and my blanket had a cigarette burn hole in the center. Dust covered the entire ceiling hanging down, furniture had pieces hanging off and an outlet had exposed wires. The bed had no nearby outlets, no tissues were provided, and the tub drain stop was broken and had trash inside. The parking lot had excessively high and frequent speed bumps that literally stopped my car. Despite being advertised as having 24-hour front desk service, no one was present at check-in or when I later needed assistance. A random toilet was sitting on the sidewalk. The parking lot was filled with broken down vehicles. This was the most unpleasant hotel experience I've ever had. Everything inside is extremely old/outdated. Avoid this place unless you're a smoker or have no expectations at all of cleanliness or quality. If this place were free, I still wouldn't want to experience that again. Disgusting, disgusting, disgusting. Sleeping in my car would have been better than this.

The room reeked of stale cigarette smoke, despite being marked as non-smoking. I reported it to the front desk & they said "oh really?". The entire hallway smelled the same and my room stunk so bad I had to sleep with my face covered. When we left, 6 people were smoking right at the front door. The bathroom was cramped, and the door handle injured my side trying to exit because the door swing almost touches the toilet and the handle isn't a knob it sticks out and really did a number on my side. There's no exhaust fan and my blanket had a cigarette burn hole in the center. Dust covered the entire ceiling hanging down, furniture had pieces hanging off and an outlet had exposed wires. The bed had no nearby outlets, no tissues were provided, and the tub drain stop was broken and had trash inside. The parking lot had excessively high and frequent speed bumps that literally stopped my car. Despite being advertised as having 24-hour front desk service, no one was present at check-in or when I later needed assistance. A random toilet was sitting on the sidewalk. The parking lot was filled with broken down vehicles. This was the most unpleasant hotel experience I've ever had. Everything inside is extremely old/outdated. Avoid this place unless you're a smoker or have no expectations at all of cleanliness or quality. If this place were free, I still wouldn't want to experience that again. Disgusting, disgusting, disgusting. Sleeping in my car would have been better than this.

Broken showering not pressure on the water

Had a rough time checking in and out. Tv did not work.

Good hotel , clean and close to the airport

Good hotel , clean and close to the airport

Easy on off I-84. Clean room and friendly staff. Kitchen and two queen beds were useful.

Easy on off I-84. Clean room and friendly staff. Kitchen and two queen beds were useful.

It was really quiet.

It was really quiet.

As soon as I walked into the lobby I was met with a strong smell of pot. The hallway smelled of food the whole time we stayed here. The room was large but there was no shampoo/conditioner or body soap, only bar soap.

They charged me after canceling my booking ! This hotel reached out to me because my payment type changed a few weeks prior to my booking date, I was waiting on new card to arrive when the hotel said i had 24 hours to put new card in or theyd cancel my booking. Totally understandable, but after calling them they told me theyd try to hold it till after my new card came in. When my new card came in and I called to give the information they told me my booking had been canceled. Again totally understand that. But then my booking stayed "active" on the app, i reached out to app support who also confirmed my booking was canceled so color me surprised when Rosewood still charges me for the original booking despite them canceling it and me confirming it canceled two different ways. When I called the hotel (5 times) no one picked up my call. Ive sent an email but am not expecting any support from them based on previous interactions and other reviews:(

They charged me after canceling my booking ! This hotel reached out to me because my payment type changed a few weeks prior to my booking date, I was waiting on new card to arrive when the hotel said i had 24 hours to put new card in or theyd cancel my booking. Totally understandable, but after calling them they told me theyd try to hold it till after my new card came in. When my new card came in and I called to give the information they told me my booking had been canceled. Again totally understand that. But then my booking stayed "active" on the app, i reached out to app support who also confirmed my booking was canceled so color me surprised when Rosewood still charges me for the original booking despite them canceling it and me confirming it canceled two different ways. When I called the hotel (5 times) no one picked up my call. Ive sent an email but am not expecting any support from them based on previous interactions and other reviews:(

As soon as I walked into the lobby I was met with a strong smell of pot. The hallway smelled of food the whole time we stayed here. The room was large but there was no shampoo/conditioner or body soap, only bar soap.

As others have noted, it's not a pristine hotel anymore, but it's not terrible. I'd rate it as middle of the road. Here was my experience: the property is located in an area that apparently has a higher-than-normal crime rate, as evidenced by the iron fence around the property, the iron fence around the property next door, the large iron gates for the parking lot area (which didn't actually work anymore), and the large screen facing you behind the front desk showing the entire front desk area, just so you couldn't miss the fact that you were being recorded. As mentioned, the gates to the parking area no longer worked (one was being held up by a large nylon ratchet strap), which made me wonder about the safety of my vehicle overnight. As it turned out, the vehicle was fine the next morning, but it was definitely a concern. As for the room, it was OK, but it contained a mini kitchen with a refrigerator that was smaller than full size, but larger than the small "dorm" fridges you often find in hotels. That was fine. But what wasn't fine was the noise the thing made all night long. I had ear plugs that I don't mind using while sleeping, but even then I could still faintly hear it. If you don't have earplugs, I hope you're a heavy sleeper. Good luck on that one. Otherwise the hotel was OK, the staff was friendly, and everything else went OK.

As others have noted, it's not a pristine hotel anymore, but it's not terrible. I'd rate it as middle of the road. Here was my experience: the property is located in an area that apparently has a higher-than-normal crime rate, as evidenced by the iron fence around the property, the iron fence around the property next door, the large iron gates for the parking lot area (which didn't actually work anymore), and the large screen facing you behind the front desk showing the entire front desk area, just so you couldn't miss the fact that you were being recorded. As mentioned, the gates to the parking area no longer worked (one was being held up by a large nylon ratchet strap), which made me wonder about the safety of my vehicle overnight. As it turned out, the vehicle was fine the next morning, but it was definitely a concern. As for the room, it was OK, but it contained a mini kitchen with a refrigerator that was smaller than full size, but larger than the small "dorm" fridges you often find in hotels. That was fine. But what wasn't fine was the noise the thing made all night long. I had ear plugs that I don't mind using while sleeping, but even then I could still faintly hear it. If you don't have earplugs, I hope you're a heavy sleeper. Good luck on that one. Otherwise the hotel was OK, the staff was friendly, and everything else went OK.

It seemed nice at first but homeless and transients out front. Police showed up. From what I found out this is a regular occurrence. Won’t stay there again:(

It seemed nice at first but homeless and transients out front. Police showed up. From what I found out this is a regular occurrence. Won’t stay there again:(

The smell of cigarette smoke is overwhelming and made my friend sick who has allergies. Even in our hotel room smelled of smoke. Also there was supposed to be a "grab and go" breakfast and there was none. Just a vending machine.

The smell of cigarette smoke is overwhelming and made my friend sick who has allergies. Even in our hotel room smelled of smoke. Also there was supposed to be a "grab and go" breakfast and there was none. Just a vending machine.

The water from the tub and shower was brown, I could not shower. Fixtures broken and many things unprepared. Wall sockets hanging off the wall in the hallways, elevator appeared it had not been mopped or cleaned in weeks or months. Handle on the toilet flush fell off when I touched it. The lock on the door ( Latch ) had been broken and half of it was removed.Drapes had holes in them. You would see light shinning thru when they were closed. The kitchen counter was not wiped down ( sticky light jelly on the counters. I would advise anyone who considered this hotel to seriously look for another. I’ve traveled the world and the U.S. as a job. I would rank this as a NEVER to be Considered. Water is a very serious health hazard. This Hotel will be reported to the Health Dept. In addition as my duty to the C.D.C. I will process a necessary report on this establishment.

The water from the tub and shower was brown, I could not shower. Fixtures broken and many things unprepared. Wall sockets hanging off the wall in the hallways, elevator appeared it had not been mopped or cleaned in weeks or months. Handle on the toilet flush fell off when I touched it. The lock on the door ( Latch ) had been broken and half of it was removed.Drapes had holes in them. You would see light shinning thru when they were closed. The kitchen counter was not wiped down ( sticky light jelly on the counters. I would advise anyone who considered this hotel to seriously look for another. I’ve traveled the world and the U.S. as a job. I would rank this as a NEVER to be Considered. Water is a very serious health hazard. This Hotel will be reported to the Health Dept. In addition as my duty to the C.D.C. I will process a necessary report on this establishment.

I will never go there again

I will never go there again

Check-in was bad. Several patrons and 0ne person to do it all. A patron returned to the desk and said his room was dirty. The employee left the desk to solve the problem and was gone for about 10 to 15 minutes. The folks in the lobby had to wait. Our room was pretty dirty. No carpet....floor was LVP. After walking around our room for a bit, the bottom of our feet were black! Worst of all.....we checked out about 8am and the coffee was "see through" and cold! Not staying here again!