I lived that the bathroom had full size hair products in the wall so that eveyone in my room could shower and wash their hair with the proper amount of shampoo

Check in was 3:00. I got there at 2:55. I had to wait until 3:00, and mo bathroom near the check in desk.

So this place was nice but didn’t have things most hotels have like an ice machine, had vending machines that only took ATM but had no water options, had no coffee pot and I didn’t see any soap, shampoo etc..good thing we had our own. We did have a kitchenette but no cookware or utensils, we read that you could request it for a fee. Also housekeeping was only offered if you stayed past 7 days. Should you need it before 7 days, you are charged a fee. The area was quiet. The lady who checked us in was very nice & helpful!

So this place was nice but didn’t have things most hotels have like an ice machine, had vending machines that only took ATM but had no water options, had no coffee pot and I didn’t see any soap, shampoo etc..good thing we had our own. We did have a kitchenette but no cookware or utensils, we read that you could request it for a fee. Also housekeeping was only offered if you stayed past 7 days. Should you need it before 7 days, you are charged a fee. The area was quiet. The lady who checked us in was very nice & helpful!

Easy check in pet friendly safe locked gate at night no loud neighbors or loud hallway issues for sleeping good quick grab breakfast to go

Easy check in pet friendly safe locked gate at night no loud neighbors or loud hallway issues for sleeping good quick grab breakfast to go

No a/c desk staff stated would receive a refund and still have received nothing

No a/c desk staff stated would receive a refund and still have received nothing

Booked through Hotel.com and would not take their card. No hairdryer, needed glass and absolutely nothing in the kitchen to use. Breakfast looked like packets of instant cereal and coffee. Asked for receipt at checkout they couldn’t print one.

Booked through Hotel.com and would not take their card. No hairdryer, needed glass and absolutely nothing in the kitchen to use. Breakfast looked like packets of instant cereal and coffee. Asked for receipt at checkout they couldn’t print one.

Staff great.

Was informed at check in they were overbooked and I didn’t have a room! Then was informed I did. Room was dirty. Toilet didn’t flush properly. No hot water. Unfriendly staff and overall chaos. I won’t ever be returning!

Property is clean and gated, but you can smell weed all around the hallway and neighborhood is definitely sketchy..

The property is in an industrial and dirty part of town. The property is surrounded by a security fence which was a bit reassuring since the old hotel a few doors down is burned out, covered in graffiti and appears to be a refuge for drug activity. The hotel itself was in fair condition, however we did find hair and dried toothpaste in the bathroom sink upon arrival and one of the beds almost looked as though it had been slept in. We checked out a day early as we were heading into Seattle for the night and although I was told we would be refunded for the night, I have yet to see a refund.

Was informed at check in they were overbooked and I didn’t have a room! Then was informed I did. Room was dirty. Toilet didn’t flush properly. No hot water. Unfriendly staff and overall chaos. I won’t ever be returning!

Terrible. Staff was rude on check in. No garbage can in room other than the small trash can in bathroom. Bed very uncomfortable and the room smelled horribly like air conditioner antifreeze smell. Tiny microwave that barely big enough to reheat take out that couldn’t be eaten during to no silverware, dishes or cups. Room was cold and noisy neighbors. Breakfast was a joke. Bad coffee, frozen muffins that crumbled like sand, and nutrigrain bars that tasted like they were forgotten in a box for a year. Parking was a joke, I needed a handicap parking that was taken by motorcycle that didn’t have handicap tags. I have difficulty walking and had to walk from around the back of the building. I will not stay there again.

Terrible. Staff was rude on check in. No garbage can in room other than the small trash can in bathroom. Bed very uncomfortable and the room smelled horribly like air conditioner antifreeze smell. Tiny microwave that barely big enough to reheat take out that couldn’t be eaten during to no silverware, dishes or cups. Room was cold and noisy neighbors. Breakfast was a joke. Bad coffee, frozen muffins that crumbled like sand, and nutrigrain bars that tasted like they were forgotten in a box for a year. Parking was a joke, I needed a handicap parking that was taken by motorcycle that didn’t have handicap tags. I have difficulty walking and had to walk from around the back of the building. I will not stay there again.

Property was not in the nicest location but it was secure. It was a great location for all the things we wanted to do

Nice n clean

So many issues , but the one that really upset me was; I stepped in dog poop when walking into the lobby and didn’t notice until I was walking into my room. While I was cleaning my shoes off the front desk lady started knocking on my door, DEMANDING ME TO COME CLEAN THE POOP THAT “I TRACKED IN” in the lobby. I explained that I simply didn’t realize I stepped in poop out side and I would be right there to clean up THEIR lobby for them and she threatened to kick me out if I didn’t come instantly! So many better options in the area , the guest house is across the street , cheaper and much better all around !

WATCH OUT for the manager here. He had poor customer service and if you say anything he will kick you out or not give you a room. Hotels.com is no help in getting a refund either!!! We had a clogged toilet made us track down the plunger and unclog 2x. Second time I was fighting a terrible migraine so had stayed back from our business conference. I went to go retrieve the plunger which was NOT where he said nor was there one on the other 2 floors I had to check. I was about to faint and felt like vomiting and he’s forcing me to track down a plunger in his hotel so I told him his customer service sucked so he kicked us out. He kicked out 3 others in the less than 24 hours while we were there and was about to kick someone else out as we were leaving.

So many issues , but the one that really upset me was; I stepped in dog poop when walking into the lobby and didn’t notice until I was walking into my room. While I was cleaning my shoes off the front desk lady started knocking on my door, DEMANDING ME TO COME CLEAN THE POOP THAT “I TRACKED IN” in the lobby. I explained that I simply didn’t realize I stepped in poop out side and I would be right there to clean up THEIR lobby for them and she threatened to kick me out if I didn’t come instantly! So many better options in the area , the guest house is across the street , cheaper and much better all around !

WATCH OUT for the manager here. He had poor customer service and if you say anything he will kick you out or not give you a room. Hotels.com is no help in getting a refund either!!! We had a clogged toilet made us track down the plunger and unclog 2x. Second time I was fighting a terrible migraine so had stayed back from our business conference. I went to go retrieve the plunger which was NOT where he said nor was there one on the other 2 floors I had to check. I was about to faint and felt like vomiting and he’s forcing me to track down a plunger in his hotel so I told him his customer service sucked so he kicked us out. He kicked out 3 others in the less than 24 hours while we were there and was about to kick someone else out as we were leaving.

The room was unkept. The gal that checked us in was thorough and efficient with a smile.

The room was unkept. The gal that checked us in was thorough and efficient with a smile.

We asked for handicap and got a terrible place, plugs 6 didn’t work. Husband is wheelchair and he couldn’t get into bathroom. I use a walker and had to use sink to pull myself off the toilet. Neither could take a shower, bathtub had no grab bars. Free breakfast was weak coffee a dash wrapped muffin. Housekeeping told me they clean rooms every two weeks. No luggage cart, it was broken. Had to call friend 70miles away to move stuff from car to rm. when I complained they gave me one hour to move out which I physically could not do without a cart or help. Kitchen was empty, no one told me how to sign out dishes. I went and bought some. I had called to be sure everything was set before we left. I needed a couch and chairs and they said everything was ready. We were in 303 and there was garbage on the floor from last people. Have pictures of some of this stuff. Would not give me receipts said printer didn’t work. I can’t believe they get by with all this.

We asked for handicap and got a terrible place, plugs 6 didn’t work. Husband is wheelchair and he couldn’t get into bathroom. I use a walker and had to use sink to pull myself off the toilet. Neither could take a shower, bathtub had no grab bars. Free breakfast was weak coffee a dash wrapped muffin. Housekeeping told me they clean rooms every two weeks. No luggage cart, it was broken. Had to call friend 70miles away to move stuff from car to rm. when I complained they gave me one hour to move out which I physically could not do without a cart or help. Kitchen was empty, no one told me how to sign out dishes. I went and bought some. I had called to be sure everything was set before we left. I needed a couch and chairs and they said everything was ready. We were in 303 and there was garbage on the floor from last people. Have pictures of some of this stuff. Would not give me receipts said printer didn’t work. I can’t believe they get by with all this.

Grate service

Grate service

Facility was clean, room was clean. The common area and elevator have seen better days. The surrounding area is not one to walk around at night, but the facility is gated with a atall fence. Staff was friendly and efficient.

Nobody at desk check in or out. Had ro ring buzzer. Looked like cigarette burns on sink. All.in all, quiet, and ok.

The night manager of the hotel was fantastic. Hotels.com had overbooked and when we arrived, the manager said that he did not have a room for us. He was able to find another room for us so that we didn't sleep out in the cold. Tacoma was literally 100% booked due to the conference that we were attending. Thank you so much to the night manager! He really saved our bacon.