Price and location is good

Price and location is good

Very average - the bathroom door was extremely annoying to open and close. It is a bit expensive for what it is.

Very average - the bathroom door was extremely annoying to open and close. It is a bit expensive for what it is.

Nice staff and good location. Need to do better on cleaning.

Nice staff and good location. Need to do better on cleaning.

Booked an accessible twin room for my wheelchair-bound friend and me for 4 nights in June. We found the room in a disgusting state: dust everywhere, poorly vacuumed carpet, dust-caked air vents, dust balls in the bath. Stained bed sheets, long black hairs on duvet, mouldy shower cubicle door, filthy bathroom door runners, loose and dirty grout, splashes of human waste on the underside of the toilet seat. Beds were rock hard, room layout was not wheelchair-friendly, making it impossible for my friend to access the shower room. Room should not be advertised as 'accessible.' Bedside lights were broken, covered in black electrical tape, there was no ambient lighting, only harsh ceiling lights and a distant desk light. Overall filth and lack of maintenance were unbearable. My Japanese friend helped to communicate issues to the reception. I showed the manager photos of the room’s condition and pointed out a dusty air vent in the reception area as evidence of the hotel's neglect. The staff seemed embarrassed, but the manager could only offer a refund for 3 of the 4 nights, citing our check-in. Unacceptable, but we reluctantly accepted and checked out immediately after finding another hotel. Expedia later secured a full refund. This hotel needs a complete overhaul of its cleaning protocols and regular maintenance checks. I strongly advise against booking this hotel without reading reviews first. Level of uncleanliness and lack of care for accessibility needs is inexcusable.

Booked an accessible twin room for my wheelchair-bound friend and me for 4 nights in June. We found the room in a disgusting state: dust everywhere, poorly vacuumed carpet, dust-caked air vents, dust balls in the bath. Stained bed sheets, long black hairs on duvet, mouldy shower cubicle door, filthy bathroom door runners, loose and dirty grout, splashes of human waste on the underside of the toilet seat. Beds were rock hard, room layout was not wheelchair-friendly, making it impossible for my friend to access the shower room. Room should not be advertised as 'accessible.' Bedside lights were broken, covered in black electrical tape, there was no ambient lighting, only harsh ceiling lights and a distant desk light. Overall filth and lack of maintenance were unbearable. My Japanese friend helped to communicate issues to the reception. I showed the manager photos of the room’s condition and pointed out a dusty air vent in the reception area as evidence of the hotel's neglect. The staff seemed embarrassed, but the manager could only offer a refund for 3 of the 4 nights, citing our check-in. Unacceptable, but we reluctantly accepted and checked out immediately after finding another hotel. Expedia later secured a full refund. This hotel needs a complete overhaul of its cleaning protocols and regular maintenance checks. I strongly advise against booking this hotel without reading reviews first. Level of uncleanliness and lack of care for accessibility needs is inexcusable.