So i had a famiky emergency outside of Albuquerque a d accidentally booked the 2 wrong nights and no one could be sympathic to my situation and work with me so i will never book thru expedia at this place ever again. Hoping you never endure my situation and no one to understand and help a family out!!!!

So i had a famiky emergency outside of Albuquerque a d accidentally booked the 2 wrong nights and no one could be sympathic to my situation and work with me so i will never book thru expedia at this place ever again. Hoping you never endure my situation and no one to understand and help a family out!!!!

The property was clean. Safe and convenient.

The property was clean. Safe and convenient.

The staff was very in tune with our needs. Upon checking in and getting excited about breakfast (I said we couldn’t wait till breakfast), the receptionist offered us milk and cereal (we were hungry but too tired to go anywhere). When we came to the dining area, we were not only allowed to grab cereal and milk, but also cooked eggs, parfaits, juice, etc. The receptionist was so kind! The next morning upon leaving and needing to print, they told me printing was free and that if I had any trouble logging in to my email on their computer, I could email them my document and they’d print for me. Again, super helpful all around! Thank you staff!

The staff was very in tune with our needs. Upon checking in and getting excited about breakfast (I said we couldn’t wait till breakfast), the receptionist offered us milk and cereal (we were hungry but too tired to go anywhere). When we came to the dining area, we were not only allowed to grab cereal and milk, but also cooked eggs, parfaits, juice, etc. The receptionist was so kind! The next morning upon leaving and needing to print, they told me printing was free and that if I had any trouble logging in to my email on their computer, I could email them my document and they’d print for me. Again, super helpful all around! Thank you staff!

We were evacuated from Ruidoso due to the forest fires. We stopped in Carlsbad to rest and the people there were so nice.

We were evacuated from Ruidoso due to the forest fires. We stopped in Carlsbad to rest and the people there were so nice.

It met our expectations. The staff were friendly and helpful.

It met our expectations. The staff were friendly and helpful.

It was nice clean an very quite.

It was nice clean an very quite.

Front desk staff was so cooperative and friendly.

Front desk staff was so cooperative and friendly.

The general manager and desk staff were friendly and went out of their way to be helpful. The room is outdated but very clean. I would stay there again.

The general manager and desk staff were friendly and went out of their way to be helpful. The room is outdated but very clean. I would stay there again.

Poor plumbing, couldn't adjust water temperature in shower very well. Breakfast bar was poorly stocked and poor altogether. The people at the desk was very polite and helpful.

Poor plumbing, couldn't adjust water temperature in shower very well. Breakfast bar was poorly stocked and poor altogether. The people at the desk was very polite and helpful.

Breakfast could have had something hot and/ or protein

Breakfast could have had something hot and/ or protein

Very friendly check-in staff. Lobby and breakfast area decorated nicely for Halloween. Room was large and comfortable, beds comfy, enough pillows, in room coffee. Great water pressure in sink and shower. Nice towels, good TV. Nice continental breakfast to get you started. Wasn’t expecting a lot for the good value of room cost. Great coffee and flavored cream. No price gouging on cost of bottled water and soda sold at front desk. Not far from downtown part of Carlsbad. We visited the Caverns NP and watched the bat flights out of cave, very fun to see.

Very friendly check-in staff. Lobby and breakfast area decorated nicely for Halloween. Room was large and comfortable, beds comfy, enough pillows, in room coffee. Great water pressure in sink and shower. Nice towels, good TV. Nice continental breakfast to get you started. Wasn’t expecting a lot for the good value of room cost. Great coffee and flavored cream. No price gouging on cost of bottled water and soda sold at front desk. Not far from downtown part of Carlsbad. We visited the Caverns NP and watched the bat flights out of cave, very fun to see.

The carpet was awful. I would not walk on it barefoot Toilet needs fixing, it had a tendency to run. No fresh fuit at the breakfast. The staff from front desk to housekeeping were wonderful. Very helpful getting us around town. It looks like this is an old hotel that needs lots of renovation if they want to compete with the others around Carlsbad.

The carpet was awful. I would not walk on it barefoot Toilet needs fixing, it had a tendency to run. No fresh fuit at the breakfast. The staff from front desk to housekeeping were wonderful. Very helpful getting us around town. It looks like this is an old hotel that needs lots of renovation if they want to compete with the others around Carlsbad.

Room was so hot when we checked in it didn’t cool down until 2am…air conditioner was not on when we entered the room. Generally dirty feel to the room although no obvious stains.

Room was so hot when we checked in it didn’t cool down until 2am…air conditioner was not on when we entered the room. Generally dirty feel to the room although no obvious stains.

The staff was my main reason for staying here. They are so friendly and professional. They go out of their to accommodate your needs. I appreciate that.

The staff was great. Very helpful. Thank you!

The pool was cold and the pool next door was under construction so we couldn’t get in. The place was very silent and clean.The breakfast was good and so was the beds.

The pool was cold and the pool next door was under construction so we couldn’t get in. The place was very silent and clean.The breakfast was good and so was the beds.

The staff was great!

The staff was great!