The refrigerator wasn’t defrosted. There were only 2 towels when I booked room for 2 adults.Hallways needed carpets cleaned. The restaurant hours were very limited. I had charges on my bill at checkout that I did not incur and am still waiting for a resolution.

The refrigerator wasn’t defrosted. There were only 2 towels when I booked room for 2 adults.Hallways needed carpets cleaned. The restaurant hours were very limited. I had charges on my bill at checkout that I did not incur and am still waiting for a resolution.

Bad

Bad

I love the Hilton and I am so disappointed in my stay this time the staff was amazing but my room 621 smelled like a wet basement and there were some cobwebs in bathroom it just didn’t feel like the Hilton normally when I travel I look for Hilton hotel because I know we will have a clean comfortable room when I called front desk about my complaint girl was very polite but made no other accommodation other than offer us breakfast i spent over 200 for one night to sleep in what it felt like a gross basement I’m not to satisfied at all and feel as though things should be made right for my self and family

I love the Hilton and I am so disappointed in my stay this time the staff was amazing but my room 621 smelled like a wet basement and there were some cobwebs in bathroom it just didn’t feel like the Hilton normally when I travel I look for Hilton hotel because I know we will have a clean comfortable room when I called front desk about my complaint girl was very polite but made no other accommodation other than offer us breakfast i spent over 200 for one night to sleep in what it felt like a gross basement I’m not to satisfied at all and feel as though things should be made right for my self and family

Stayed here this last weekend for an overnight trip with my kids. The check in was quick and easy but we were not given any information. We asked about the hotel restaurant for dinner as we were in a rush to make a show time. We were told it “might be quick”. We sat in the bar area for over ten mins before we even saw anyone who worked there. Many other patrons were already waiting longer. None of the other worker for the front wanted to help figure out where the restaurant staff was. We then found our room and walked through a hallway of dirty dishes including full glasses of wine lining the halls. Our room was tidy but not clean. The beds were comfortable. The next morning the halls were still lined with the same dirty dishes. I attempted to take my kids swimming early as they were excited that the pool opened early , but when we got there the water was cold and the room was 68 degrees. Definitely tried but were shivering and cold within minutes. I asked the staff if this was the normal temp and they told me they would alert maintenance. We were told to try back soon , no apologies offered. An hour later the temp was the same and we checked out . The people working tried their best but clearly they are not trained in hospitality and were very very understaffed - which is not their fault .

Stayed here this last weekend for an overnight trip with my kids. The check in was quick and easy but we were not given any information. We asked about the hotel restaurant for dinner as we were in a rush to make a show time. We were told it “might be quick”. We sat in the bar area for over ten mins before we even saw anyone who worked there. Many other patrons were already waiting longer. None of the other worker for the front wanted to help figure out where the restaurant staff was. We then found our room and walked through a hallway of dirty dishes including full glasses of wine lining the halls. Our room was tidy but not clean. The beds were comfortable. The next morning the halls were still lined with the same dirty dishes. I attempted to take my kids swimming early as they were excited that the pool opened early , but when we got there the water was cold and the room was 68 degrees. Definitely tried but were shivering and cold within minutes. I asked the staff if this was the normal temp and they told me they would alert maintenance. We were told to try back soon , no apologies offered. An hour later the temp was the same and we checked out . The people working tried their best but clearly they are not trained in hospitality and were very very understaffed - which is not their fault .

Shuttle service, brutal. Called from train station, they said it would be 30-40 minutes, after an hour, called back after waiting, and waiting, said it would be at least another hour.If you know the hotel is sold out that day, why have only 1 shuttle driver on. Took an Uber, and empty shuttle van parked at hotel

Shuttle service, brutal. Called from train station, they said it would be 30-40 minutes, after an hour, called back after waiting, and waiting, said it would be at least another hour.If you know the hotel is sold out that day, why have only 1 shuttle driver on. Took an Uber, and empty shuttle van parked at hotel

A very dated facility and exceptionally poor property by Hilton standards.

A very dated facility and exceptionally poor property by Hilton standards.

All the staff was very friendly and the beds were comfortable. We had a room with an adjoining door which was not designed to muffle noise. The family in the room next door wasn't unusually loud but we could clearly hear the adults and the two young children.

All the staff was very friendly and the beds were comfortable. We had a room with an adjoining door which was not designed to muffle noise. The family in the room next door wasn't unusually loud but we could clearly hear the adults and the two young children.

was a pleasant stay. Room was large, clean, and comfortable. Comfy pillows and we had a great view of the Albany skyline from our 12th floor room. Service at breakfast was excellent, would stay here again

was a pleasant stay. Room was large, clean, and comfortable. Comfy pillows and we had a great view of the Albany skyline from our 12th floor room. Service at breakfast was excellent, would stay here again

I always have a great stay here. Top notch staff. I really appreciate the way they treat you. Always my go to in Albany ny

I always have a great stay here. Top notch staff. I really appreciate the way they treat you. Always my go to in Albany ny

The bathrooms was very small including the shower. The shower head was stationary and the tub floor was weirdly curved. Water would get on the floor a lot due to the shower head not being movable. The toilet took at least at a couple attempts to flush each time. Everything else was great, really!

It was a great location for waking to places of interest in Albany. The capital building and the Empire State Buildings were 5 minute walk away. Plus Lark street and Washington park were close enough to walk to, plenty of food places and little shops. And Jelly Roll the singer stayed there so you got to figure it’s a good place if famous singers stay there.

It was a great location for waking to places of interest in Albany. The capital building and the Empire State Buildings were 5 minute walk away. Plus Lark street and Washington park were close enough to walk to, plenty of food places and little shops. And Jelly Roll the singer stayed there so you got to figure it’s a good place if famous singers stay there.

The bathrooms was very small including the shower. The shower head was stationary and the tub floor was weirdly curved. Water would get on the floor a lot due to the shower head not being movable. The toilet took at least at a couple attempts to flush each time. Everything else was great, really!

Great spot!

Only here for a night but would come back - easy check in, upgraded and clean room, friendly staff

There was no bathroom fan! For a Hilton hotel, i expected more. I got less. The staff are wonderful and friendly. The accommodations arw are not!

Nice hotel, good location

Booked the hotel on incorrect date and no refund or acknowledgement of error. No change or cancellation. I will never book at hilton again. They have the worst customer service ever. I wanted a room on August 2 and Expedia populated august 16th as the date. Was having a terrible trip and extremely tired when I booked the room. Realized it after booking and wanted to revise 8/16 to 8/2 and they wouldn't do so and called expedia for help and no luck there. The worst.

Great view of the city both at night and during the day from the 10th floor.

Location is great

Breakfast was not included for the price

The staff at check in was less than helpful. Rude and Difficult.

The staff at check in was less than helpful. Rude and Difficult.