Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.

Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.

Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !) Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.

Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !) Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.

I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before

I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before

Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day. Service is outstanding.

Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day. Service is outstanding.

bayhtubs extremely slippery need safrty treadsin tubs to prevent falling during shower. My husband was taking a shower and slipped bruising his backside

bayhtubs extremely slippery need safrty treadsin tubs to prevent falling during shower. My husband was taking a shower and slipped bruising his backside

It was a perfect stay, good value for money. The staff were cautious and always available.

It was a perfect stay, good value for money. The staff were cautious and always available.

I liked the golf course although the hotel is not doing much to advertise the golf course to the tourist , out of the hundreds of the people booked at hotel on the 24th only 2 people from the hotel played , the rest were locals 2) the hotel could have organized better entertainment that does not affect those who don’t like loud music , however loud music was played on the 24th and 25th Dec disturbing those who needed to rest . Considering the hotel talks a lot abt preserving nature and the animals I feel the animal kingdom was invaded and disturbed by such loud music and the hotel compromising on their own values . 3) parking was poorly oganised and visitors ended up parking way far from the hotel risking being attacked by roaming animals at nite as the lighting in the garden is dull and poor. 4) most members of the staff were not aware of certain processes and procedures and ended up saying the wrong things or misleading customers , training to deal with crowds and knowing what to say or refer upwards when in doubt wld help 5) too many trainees and hired waiters who did understand the operations and how to serve the customers was a big challenge tonthe customer experience, again this could have avoided by preparing and equping the waiters

I liked the golf course although the hotel is not doing much to advertise the golf course to the tourist , out of the hundreds of the people booked at hotel on the 24th only 2 people from the hotel played , the rest were locals 2) the hotel could have organized better entertainment that does not affect those who don’t like loud music , however loud music was played on the 24th and 25th Dec disturbing those who needed to rest . Considering the hotel talks a lot abt preserving nature and the animals I feel the animal kingdom was invaded and disturbed by such loud music and the hotel compromising on their own values . 3) parking was poorly oganised and visitors ended up parking way far from the hotel risking being attacked by roaming animals at nite as the lighting in the garden is dull and poor. 4) most members of the staff were not aware of certain processes and procedures and ended up saying the wrong things or misleading customers , training to deal with crowds and knowing what to say or refer upwards when in doubt wld help 5) too many trainees and hired waiters who did understand the operations and how to serve the customers was a big challenge tonthe customer experience, again this could have avoided by preparing and equping the waiters

Very friendly staff and good location in Victoria Falls, not very far cab ride from town. Nice spacious room. We only stayed overnight and can't comment on the amenities though.

Very friendly staff and good location in Victoria Falls, not very far cab ride from town. Nice spacious room. We only stayed overnight and can't comment on the amenities though.

Extremely comfortable and very large suite. Excellent breakfast with great choice. Very efficient and friendly work force. Great grounds with plenty of widelife. Free shuttle to and from town centre. Highly recommended and good value.

Very attentive staff, keeping the room clean, supplied with water bottles, and mosquito-free.

Setting was great! Wait staff was exceptional! Hospitality was great.

Friendly helpful staff from our arrival and throughout our stay. A confusion over our room prior to arrival was sorted out immediately and with ease at check-in. We enjoyed using all the facilities and breakfasts and buffet dinners were excellent although dinner and evening 1buffet prices were expensive.

Friendly helpful staff from our arrival and throughout our stay. A confusion over our room prior to arrival was sorted out immediately and with ease at check-in. We enjoyed using all the facilities and breakfasts and buffet dinners were excellent although dinner and evening 1buffet prices were expensive.

The staff were very friendly and helpful, the location is good, however the hotel is a bit dated and needs to be more vibrant.

We had a great time at the property. we enjoyed amazing foods and wonderful view. It is one of the best choices to stay at Victoria Falls. The shuttle to the city was very useful and it had very helpful and kind drivers. The bathroom is old and definitely, needs more attention.

We had a great time at the property. we enjoyed amazing foods and wonderful view. It is one of the best choices to stay at Victoria Falls. The shuttle to the city was very useful and it had very helpful and kind drivers. The bathroom is old and definitely, needs more attention.

the basic concept of "cleanness" or "service" seems far away from regular counties

the basic concept of "cleanness" or "service" seems far away from regular counties

amazing and fantastic place to stay when in Victoria Falls.

amazing and fantastic place to stay when in Victoria Falls.

We really enjoyed our stay here. Staff is very friendly, and the area is beautiful. Breakfasts were awesome, but dinners were expensive. You are better off heading to Vic falls for dinner.

We really enjoyed our stay here. Staff is very friendly, and the area is beautiful. Breakfasts were awesome, but dinners were expensive. You are better off heading to Vic falls for dinner.

Check in was really quick and we were assisted to our room and they guy showed us everything we needed to know. We got a room on the ground floor, had prefer a room with balcony. Rooms are spacious enough but need an update, it feels dated. A/C is very loud so it was hard to sleep at night. Beds are very firm for my taste but I guess that is just a personal thing. Service in the restaurant and in the bars are extremely slow, we could wait 10 to 20 minutes for a simple drink or beer. Updated rooms, quicker service and more suns beds around the swimming pool would add a lot to the over all feeling.

Check in was really quick and we were assisted to our room and they guy showed us everything we needed to know. We got a room on the ground floor, had prefer a room with balcony. Rooms are spacious enough but need an update, it feels dated. A/C is very loud so it was hard to sleep at night. Beds are very firm for my taste but I guess that is just a personal thing. Service in the restaurant and in the bars are extremely slow, we could wait 10 to 20 minutes for a simple drink or beer. Updated rooms, quicker service and more suns beds around the swimming pool would add a lot to the over all feeling.