I called prior to ask about the deposit since I couldn't find any information and the woman who answered was very pleasant and informative. When I arrived at check out, it was the same woman and again very helpful and patient with a bank issue I had. As soon as I paid, she began to pressure me for about ten minutes about Hilton rewards, even after I expressed a few times I wasn't interested and that I usually book under my father since he travels often. After I said no about the 3rd/4th time, she became smug and a little standoffish, said I couldn't use my dad's account but still found it apparently. Then asked for my email for what I thought was something unrelated, mind you I'm pretty dizzy from the altitude and exhausted from traveling. By the time I got to my room I had two text messages about the rewards program and was a little upset considering I didn't give her my number to use. The room was very spacious and pretty clean, but the stove had flashing red lights, didn't get a chance to use it. The entire property had a strong chemical smell possibly from the renovating, and I saw two dead roaches in the hallway during my entire stay. During my 3 night stay, I had no room service. I had to go down Saturday night and throw my own trash and ask for replacement towels as no one came by. Also the first night, my restroom door locked from the inside and the manager on duty just handed me his multi tool thing to try to wiggle it open.

I called prior to ask about the deposit since I couldn't find any information and the woman who answered was very pleasant and informative. When I arrived at check out, it was the same woman and again very helpful and patient with a bank issue I had. As soon as I paid, she began to pressure me for about ten minutes about Hilton rewards, even after I expressed a few times I wasn't interested and that I usually book under my father since he travels often. After I said no about the 3rd/4th time, she became smug and a little standoffish, said I couldn't use my dad's account but still found it apparently. Then asked for my email for what I thought was something unrelated, mind you I'm pretty dizzy from the altitude and exhausted from traveling. By the time I got to my room I had two text messages about the rewards program and was a little upset considering I didn't give her my number to use. The room was very spacious and pretty clean, but the stove had flashing red lights, didn't get a chance to use it. The entire property had a strong chemical smell possibly from the renovating, and I saw two dead roaches in the hallway during my entire stay. During my 3 night stay, I had no room service. I had to go down Saturday night and throw my own trash and ask for replacement towels as no one came by. Also the first night, my restroom door locked from the inside and the manager on duty just handed me his multi tool thing to try to wiggle it open.

Very clean and comfortable.

Very clean and comfortable.

Fun time w my daughter

Fun time w my daughter

Great staff & guest service that was lead by the Manager on Duty.....Tracey Marner. Tracey, and staff, always greeted you with a warm hello and a friendly smile. They were most helpful. I will return to this property when I travel to Colorado Springs, however, I'll wait until the remodel is finished. Too much of a mess and some inconveniences like parking when the house is full, because of all the containers on site. Common areas also showed signs of where remodel/construction was occurring.

Great staff & guest service that was lead by the Manager on Duty.....Tracey Marner. Tracey, and staff, always greeted you with a warm hello and a friendly smile. They were most helpful. I will return to this property when I travel to Colorado Springs, however, I'll wait until the remodel is finished. Too much of a mess and some inconveniences like parking when the house is full, because of all the containers on site. Common areas also showed signs of where remodel/construction was occurring.