While walking in you’re greeted at a nice clean lobby. As soon as you go up to the other floors, they reek of cigarette smoke and mold. The room was dirty. The toilet had mold, there was a bucket of water under the sink overflowing, and unknown black/brown substances on the walls. We left immediately. Still waiting for our refund.

While walking in you’re greeted at a nice clean lobby. As soon as you go up to the other floors, they reek of cigarette smoke and mold. The room was dirty. The toilet had mold, there was a bucket of water under the sink overflowing, and unknown black/brown substances on the walls. We left immediately. Still waiting for our refund.

Great location for a downstate stay

Check-in seemed fine but at check out the morning clerk asked if I had paid cash. I said no I paid Hotels.com and she said the check-in was messed up but I was OK, there would be no further charges. While driving home I got a text from my card saying I had been charged an extra $82. I called the hotel when I got home and they said they could not help us and we should call hotels.com. Thank goodness I asked her for the number because it is IMPOSSIBLE to find a customer service number on hotels.com. They only have FAQ and other unhelpful info. They have no chat or other way to get help for a new problem not in the FAQ. I called the number I got from the hotel and 2 reps worked on the issue for 30 while I waited on hold. Finally they said credit would be issued from the hotel and it could take 3 days. Notice how charges go right through but credits don't? 30 hours later I am waiting for the credit to appear. I am not sure I will be using hotels.com because they hide the reps from you on their web site. If you have a problem you could be stuck with no human who cares at all.

Check-in seemed fine but at check out the morning clerk asked if I had paid cash. I said no I paid Hotels.com and she said the check-in was messed up but I was OK, there would be no further charges. While driving home I got a text from my card saying I had been charged an extra $82. I called the hotel when I got home and they said they could not help us and we should call hotels.com. Thank goodness I asked her for the number because it is IMPOSSIBLE to find a customer service number on hotels.com. They only have FAQ and other unhelpful info. They have no chat or other way to get help for a new problem not in the FAQ. I called the number I got from the hotel and 2 reps worked on the issue for 30 while I waited on hold. Finally they said credit would be issued from the hotel and it could take 3 days. Notice how charges go right through but credits don't? 30 hours later I am waiting for the credit to appear. I am not sure I will be using hotels.com because they hide the reps from you on their web site. If you have a problem you could be stuck with no human who cares at all.

The hotel was ok. Room not clean. Found food from previous guest in room. Found wrappers in pull-out couch. Stains on ceilings and walls. Casino and bar closed without any previous notice. Dirty hallway carpets. Pool was minimal. Breakfast was ok but not great.

The hotel was ok. Room not clean. Found food from previous guest in room. Found wrappers in pull-out couch. Stains on ceilings and walls. Casino and bar closed without any previous notice. Dirty hallway carpets. Pool was minimal. Breakfast was ok but not great.

I stayed for 1 night and woke up the next day with bug bites. I called and the manager wasn’t in so I told the receptionist what room I was in and not to let anybody stay in that room because it has bed bugs. I called again the next day and the manager still was not in. Told the receptionist what happened and she said other people stayed in the room and didn’t say anything as if I was lying. I told her I called the day before to let them know so why would they put more guest in that room? It’s costing me way more money to try and get rid of these things than it would have been to just stay at a better hotel. It’s been a nightmare for me and my children who started getting bit after I returned home to them with these things. DO NOT STAY HERE