We had booked two rooms and unfortunately, the staff somehow only acknowledged one of the reservations, only after sharing the confirmation from Expedia and quite a bit of back-and-forth. Did they finally agree that two rooms were booked unfortunately even though it was in the evening, they made us wait quite sometime for the availability of the second room. However, let me be clear that the location is excellent.

Everything amazing

Everything amazing

very well located in the centre of Biarritz

My family booked this hotel thinking it looked like the pictures on the internet – it didn’t; the Sofitel Biarritz needs an URGENT refurbishment as it looks awful. This Sofitel property should be taken away the 5* status immediately, as in reality, it has the condition of a 3*. The carpets across the hotel are extremely old, the terrace of my room was falling apart (see pictures), and the entire outside is oxidated and looks like an old hotel in very poor condition. The pictures in my review speak for itself. If you wish to have an awful experience as I did room 412 and experience the awful holiday, book the Sofitel!

My family booked this hotel thinking it looked like the pictures on the internet – it didn’t; the Sofitel Biarritz needs an URGENT refurbishment as it looks awful. This Sofitel property should be taken away the 5* status immediately, as in reality, it has the condition of a 3*. The carpets across the hotel are extremely old, the terrace of my room was falling apart (see pictures), and the entire outside is oxidated and looks like an old hotel in very poor condition. The pictures in my review speak for itself. If you wish to have an awful experience as I did room 412 and experience the awful holiday, book the Sofitel!

Amazing Staff amazing place. Although the property probably would require a bit revamping it’s still amazing. I would recommend and come back.

Amazing Staff amazing place. Although the property probably would require a bit revamping it’s still amazing. I would recommend and come back.

Loved the view, the sound of the ocean waves on the shore, and proximity to everything! The staff was amazingly nice and friendly. Good food and drink.

Loved the view, the sound of the ocean waves on the shore, and proximity to everything! The staff was amazingly nice and friendly. Good food and drink.

Nice stay at Sofitel Miramar Cosy ambiance by the end of year Week known thalasso and outdoor heated pool Some part of hôtel could be renovated though Dining facility lacks of style , same place than for breakfast in the morning

Nice stay at Sotitel Biarritz Cosy hôtel , well located, friendly staff Great view and outdoor heated pool Restaurant a bit expensive but good food, also restaurant facility not very elegant ( same place than breakfast ), better in the past with other restaurant room

Nice stay at Sotitel Biarritz Cosy hôtel , well located, friendly staff Great view and outdoor heated pool Restaurant a bit expensive but good food, also restaurant facility not very elegant ( same place than breakfast ), better in the past with other restaurant room

Beautiful Location property pretty run down , quality/ price Poor

Staff is excellent and super friendly. Property has considerable deferred maintenance. We did not have AC or hot water late night. Know that AC is turned off during shoulder seasons. Not ideal and really stuffy rooms.

We found the staff to be exceptional at the hotel. We had a wonderful stay there, the location was perfect as a base to see Biarritz and all the surrounding area. We will definitely be back thank you.

We found the staff to be exceptional at the hotel. We had a wonderful stay there, the location was perfect as a base to see Biarritz and all the surrounding area. We will definitely be back thank you.

Reception and car valet staff were very friendly. The rest were not. Spa area is a joke. Pool was dirty. Never managed to catch the shop open - so French! Building is like an old lady and on its own is not the problem. Staff appeared poorly managed. To finish on a positive the bed was amazing.

Staff was exceptional, particularly the concierge who went out of her way to accommodate our needs. Property is a bit tired, could use some cosmetic repairs but otherwise a pleasant place to stay.

The perfect hotel for our stay as it has an indoor pool, and the outdoor pool is heated so despite overcast weather my kids were entertained. The beach was on the doorstep too. Front desk staff were so friendly and welcoming whenever approached. The staff that serviced the room were amazing, from realising which of the coffee pods I used and giving me more of those, to leaving chocolates on the pillow during turn down service, to checking bath robe sizing with us for the children. I really appreciated their contribution to making our stay so comfortable. The swimming pool life guards were also just so helpful and friendly. Room comfort....those beds and pillows, so comfy. Even the baby slept well.

The perfect hotel for our stay as it has an indoor pool, and the outdoor pool is heated so despite overcast weather my kids were entertained. The beach was on the doorstep too. Front desk staff were so friendly and welcoming whenever approached. The staff that serviced the room were amazing, from realising which of the coffee pods I used and giving me more of those, to leaving chocolates on the pillow during turn down service, to checking bath robe sizing with us for the children. I really appreciated their contribution to making our stay so comfortable. The swimming pool life guards were also just so helpful and friendly. Room comfort....those beds and pillows, so comfy. Even the baby slept well.

A little off the beaten path, but right on the beach and next to the grand hotel in Biarritz. Beautiful views and large rooms.

A little off the beaten path, but right on the beach and next to the grand hotel in Biarritz. Beautiful views and large rooms.

Very disappointing, the hotel is in desperate need of entire renovation, tiles are falling off the balcony, hinges of glass balustrades are rusty, paint is peeling. Carpet in the corridors is badly stained. The hotel is certainly showing its age and it does not seem to have been touched up or renovated in many many years. The room and bathroom decor is very dated. The furniture is showing it’s age through scratches, torn and stained fabrics in both rooms and public dining areas.Pool needs a complete revamp. On the upside though the staff are very pleasant and accommodating, service is excellent, however, they seem to be very apologetic about the state of the entire hotel. For the price The Hôtel charges which is between 600 to €700 per night it is absolutely ludicrous to what is being offered in five star hotels in many parts of the world. I would certainly recommend to avoid until the hotel will be thoroughly renovated within the next two years as I was told. Subsequently my wife and I checked out much earlier than we had planned.

Very disappointing, the hotel is in desperate need of entire renovation, tiles are falling off the balcony, hinges of glass balustrades are rusty, paint is peeling. Carpet in the corridors is badly stained. The hotel is certainly showing its age and it does not seem to have been touched up or renovated in many many years. The room and bathroom decor is very dated. The furniture is showing it’s age through scratches, torn and stained fabrics in both rooms and public dining areas.Pool needs a complete revamp. On the upside though the staff are very pleasant and accommodating, service is excellent, however, they seem to be very apologetic about the state of the entire hotel. For the price The Hôtel charges which is between 600 to €700 per night it is absolutely ludicrous to what is being offered in five star hotels in many parts of the world. I would certainly recommend to avoid until the hotel will be thoroughly renovated within the next two years as I was told. Subsequently my wife and I checked out much earlier than we had planned.

Weather made the stay fabulous Hotel on pretty beach yet room a bit tired We were given an upgrade to a handicapped room.. not appreciated

Weather made the stay fabulous Hotel on pretty beach yet room a bit tired We were given an upgrade to a handicapped room.. not appreciated

We had a fantastic time in Biarritz and thought our stay at the Sofitel was exceptional. Our room had a beautiful ocean view with luxurious amenities, breakfast was delicious and the staff extremely helpful. The location could not have been better.

We had a fantastic time in Biarritz and thought our stay at the Sofitel was exceptional. Our room had a beautiful ocean view with luxurious amenities, breakfast was delicious and the staff extremely helpful. The location could not have been better.

The Sofitel Biarritz is a modern hotel with a full service spa and a beautiful pool on the shore. The rooms are spacious and very clean. The breakfast buffet is excellent. All of the staff is exceptionally helpful and friendly. The hotel is conveniently located to all shops and restaurents in town. I will definitely stay there again when in Biarritz.

The Sofitel Biarritz is a modern hotel with a full service spa and a beautiful pool on the shore. The rooms are spacious and very clean. The breakfast buffet is excellent. All of the staff is exceptionally helpful and friendly. The hotel is conveniently located to all shops and restaurents in town. I will definitely stay there again when in Biarritz.

We went there mostly for the spa area. Outdoor swimming pool fantastic; indoor pool soso. Our classic was very comfortable though not too modern. Very little view of the sea. Bathroom very dated and is the only thing that does not feel 5 stars. Breakfast very good though at 30 euros was a bit much. Parking is obligated and is at 30 euros.