Hotel was clean and inviting. Staff was friendly and efficient. The room was clean and fairly spacious. Bathroom was clean; however, the water pressure in the shower could’ve been greater. I’d recommend the Sleep Inn to anyone staying in Gallatin.

Hotel was clean and inviting. Staff was friendly and efficient. The room was clean and fairly spacious. Bathroom was clean; however, the water pressure in the shower could’ve been greater. I’d recommend the Sleep Inn to anyone staying in Gallatin.

Room was clean and comfortable, close to everything we needed. Breakfast was an 8 on a 1-10 scale, food could be kept hotter. Good selections.

Room was clean and comfortable, close to everything we needed. Breakfast was an 8 on a 1-10 scale, food could be kept hotter. Good selections.

Very pleasant stay

Very pleasant stay

Room was clean and comfy

Room was clean and comfy

I’ll keep coming back

Great Space!!

Great Space!!

I’ll keep coming back

Enjoyed our stay and will utilize this hotel in the future!

Enjoyed our stay and will utilize this hotel in the future!

Nice hotel. Not the best breakfast. Cleanly. Comfortable.

Nice hotel. Not the best breakfast. Cleanly. Comfortable.

Friendly staff. Quiet room. Extensive breakfast. All appliances worked. Plenty of towels.

Friendly staff. Quiet room. Extensive breakfast. All appliances worked. Plenty of towels.

Check-In: Terrible & Upsetting The room was booked and paid in full 3 days before arrival. At check-in we were told a card was needed to put “on file” for incidentals. I provided a card that was not going to be used during our visit and I had frozen it. I asked if the card would be ran and was told it would not, so therefore it didn’t matter that it was frozen. After parking, we entered the front lobby to go to our room and the front desk person yelled loudly “your card was declined, you can’t proceed to the room”! There were 4-6 other customers waiting and heard him yell. It was very embarrassing and unprofessional. I explained that the card was not “declined” but it was frozen because we didn’t plan to use it. I also reminded him that he told us it would not be ran, only “put on file”. The hold amount was $150! So in addition to the $249 charge for the 2 night stay, he was trying to process a $150 “hold” after saying he would not actually run it. I became very upset and to avoid further humiliation I walked off crying. After a 6 hour drive, it was very disheartening to have this happen. Noise & Interruptions: The first morning there, housekeeping was beating on the door at 8am! She said she was not aware we had a 2 night stay and apologized. At 8:30am the next morning, a male staff member was yelling at a female staff member in a foreign language right outside our door. It woke us up and we had to ask them to please relocate. Nice place, but an unpleasant experience.

Check-In: Terrible & Upsetting The room was booked and paid in full 3 days before arrival. At check-in we were told a card was needed to put “on file” for incidentals. I provided a card that was not going to be used during our visit and I had frozen it. I asked if the card would be ran and was told it would not, so therefore it didn’t matter that it was frozen. After parking, we entered the front lobby to go to our room and the front desk person yelled loudly “your card was declined, you can’t proceed to the room”! There were 4-6 other customers waiting and heard him yell. It was very embarrassing and unprofessional. I explained that the card was not “declined” but it was frozen because we didn’t plan to use it. I also reminded him that he told us it would not be ran, only “put on file”. The hold amount was $150! So in addition to the $249 charge for the 2 night stay, he was trying to process a $150 “hold” after saying he would not actually run it. I became very upset and to avoid further humiliation I walked off crying. After a 6 hour drive, it was very disheartening to have this happen. Noise & Interruptions: The first morning there, housekeeping was beating on the door at 8am! She said she was not aware we had a 2 night stay and apologized. At 8:30am the next morning, a male staff member was yelling at a female staff member in a foreign language right outside our door. It woke us up and we had to ask them to please relocate. Nice place, but an unpleasant experience.

Our stay was quiet and comfortable. Breakfast was good and offered a variety of foods. The management was friendly.

Our stay was quiet and comfortable. Breakfast was good and offered a variety of foods. The management was friendly.

Very relaxing trip and the breakfast was pretty good also. The room was clean and someone came in to clean as well.

Very relaxing trip and the breakfast was pretty good also. The room was clean and someone came in to clean as well.

Customer Service

Customer Service

Fast, easy check-in, even allowed early check-in. Room was clean and comfortable. Quiet!

Clean , nice and staff is amazing

Clean , nice and staff is amazing

Staff was very pleasant. Rooms were clean and quiet. Breakfast was good and the options were kept “full” during the whole breakfast session. Was told “thank you” multiple times for choosing to stay there or they were “happy” that I chose to stay with them. Will definitely stay there again.

Staff was very pleasant. Rooms were clean and quiet. Breakfast was good and the options were kept “full” during the whole breakfast session. Was told “thank you” multiple times for choosing to stay there or they were “happy” that I chose to stay with them. Will definitely stay there again.

Only there for one night but it was a great choice.