Breakfast could have been better.

It was amazing and will stay there again! Rooms are clean and staff are phenomenal. Complimentary dinner and breakfast is fantastic.

It was amazing and will stay there again! Rooms are clean and staff are phenomenal. Complimentary dinner and breakfast is fantastic.

I really surprised I received this email to rate my stay at the hotel. Our reservation was cancelled by the hotel due to no rooms available because of construction. We did not find this out until we tried to check in. The front desk clerk was very kind & apologetic stating he callled Hotels.com to inform but did not receive any help. He had to wait for us to arrive. He stated he tried to get contact information but was not given any from hotels.com. Of course it was very late at night & made for a longer evening when communication was made with hotels.com & issue mostly resolved.

I really surprised I received this email to rate my stay at the hotel. Our reservation was cancelled by the hotel due to no rooms available because of construction. We did not find this out until we tried to check in. The front desk clerk was very kind & apologetic stating he callled Hotels.com to inform but did not receive any help. He had to wait for us to arrive. He stated he tried to get contact information but was not given any from hotels.com. Of course it was very late at night & made for a longer evening when communication was made with hotels.com & issue mostly resolved.

We booked for two room and got confirmation. When we arrived, they told us there was only one room. The said it was Hotels.com problem, not ours. I expect some compensation - I had to find a room at another hotel.

We booked for two room and got confirmation. When we arrived, they told us there was only one room. The said it was Hotels.com problem, not ours. I expect some compensation - I had to find a room at another hotel.

The property was really in a good shape and the the entire staff was cooperative and friendly. Room service was prompt. They even offered complimentary dinner every alternate evening. I would definitely stay there when I visit Raleigh next time.

The property was really in a good shape and the the entire staff was cooperative and friendly. Room service was prompt. They even offered complimentary dinner every alternate evening. I would definitely stay there when I visit Raleigh next time.

Nice

Nice

I will highly recommend this place. Great stay😊

I will highly recommend this place. Great stay😊

Check in was super easy and got to check in an hour early, room was great size however the sofa bed was very wore out so much so my children refused to sleep on it, and the kitchen area floor was very weak and the tiles where cracked! However we were able to make it work and let the desk know. The buffet breakfast was amazing!!!

Check in was super easy and got to check in an hour early, room was great size however the sofa bed was very wore out so much so my children refused to sleep on it, and the kitchen area floor was very weak and the tiles where cracked! However we were able to make it work and let the desk know. The buffet breakfast was amazing!!!

Elevators did not work during our entire weeklong visit. Ice maker in refrigerator did not work. Reported to manager; was told it would be fixed the next day. Nothing happened. Repeatedly had to request for coffee in room.

Elevators did not work during our entire weeklong visit. Ice maker in refrigerator did not work. Reported to manager; was told it would be fixed the next day. Nothing happened. Repeatedly had to request for coffee in room.

very courteous staff. room was quiet, comfortable bed, great shower. breakfast was one of the better ones I've had at hotels. a decent amount of space inside and outside to hang with friends/family. close & convenient parking

We loved the setup and comfort of the rooms. The staff was extremely friendly and helpful. The cost of the rooms was reasonable and the location was good. I would stay here again when we are in the area.

We loved the setup and comfort of the rooms. The staff was extremely friendly and helpful. The cost of the rooms was reasonable and the location was good. I would stay here again when we are in the area.

very courteous staff. room was quiet, comfortable bed, great shower. breakfast was one of the better ones I've had at hotels. a decent amount of space inside and outside to hang with friends/family. close & convenient parking

We checked in for one night prior to a trip to Phoenix. We elected to take advantage of the Park and Stay feature. The desk attendant that checked is in failed to book the airport shuttle for the next morning so we ended up being late to the flight. While we were gone, our vehicle had a window smashed in. Fortunately nothing was stolen but it was incredibly upsetting to return from vacation to a damaged vehicle. No attempt was made to contact us to tell us about the vehicle and the overall attitude by the property was, “Sorry about your luck”. 10/10 would NEVER recommend.

We checked in for one night prior to a trip to Phoenix. We elected to take advantage of the Park and Stay feature. The desk attendant that checked is in failed to book the airport shuttle for the next morning so we ended up being late to the flight. While we were gone, our vehicle had a window smashed in. Fortunately nothing was stolen but it was incredibly upsetting to return from vacation to a damaged vehicle. No attempt was made to contact us to tell us about the vehicle and the overall attitude by the property was, “Sorry about your luck”. 10/10 would NEVER recommend.

Service and staff was great

Service and staff was great

During the first night my infant soiled the crib sheet on the crib provided so I called the front desk to request one. I was informed that they did not have access to crib sheets and only the house keeping staff could get me one. She did offer me a full size sheet. Of course, soft and loose bedding in a crib is dangerous as clearly stayed directly on the crib itself and so I declined. The next morning I called again requesting the sheet and I was once again offered the full sized sheet and then told to call after 1130 since that's when the housekeeping staff would be available. I called again after 1130 and was told someone would leave the sheet in my room. When I got back there was no sheet. Instead there was a full sized fitted sheet wrapped around the crib mattress with a sheet folded and placed on top. Extremely frustrating! I understand that not everyone is aware that many infants die every year from being placed to sleep in a crib containing soft/ loose bedding, however I do not understand how a hotel does not have extra sheets to fit all of the beds provided. Would the hotel accept full responsibility if injury or death resulted from this?My infant had to spend 2 nights sleeping on a dirty crib sheet. Not what I expected from an IHG hotel, especially after learning they joined a government safety campaign back in 2000 to improve crib safety. I was also charged $100 more than stated on my reservation but have yet to receive a receive the email receipt promised.

During the first night my infant soiled the crib sheet on the crib provided so I called the front desk to request one. I was informed that they did not have access to crib sheets and only the house keeping staff could get me one. She did offer me a full size sheet. Of course, soft and loose bedding in a crib is dangerous as clearly stayed directly on the crib itself and so I declined. The next morning I called again requesting the sheet and I was once again offered the full sized sheet and then told to call after 1130 since that's when the housekeeping staff would be available. I called again after 1130 and was told someone would leave the sheet in my room. When I got back there was no sheet. Instead there was a full sized fitted sheet wrapped around the crib mattress with a sheet folded and placed on top. Extremely frustrating! I understand that not everyone is aware that many infants die every year from being placed to sleep in a crib containing soft/ loose bedding, however I do not understand how a hotel does not have extra sheets to fit all of the beds provided. Would the hotel accept full responsibility if injury or death resulted from this?My infant had to spend 2 nights sleeping on a dirty crib sheet. Not what I expected from an IHG hotel, especially after learning they joined a government safety campaign back in 2000 to improve crib safety. I was also charged $100 more than stated on my reservation but have yet to receive a receive the email receipt promised.

We came to Raleigh for Com a Con.

We came to Raleigh for Com a Con.

We stayed in the 2 bedroom suite and it was perfect for our family of 6

Good and relaxed stay. Breakfast options were healthy and good.

Good and relaxed stay. Breakfast options were healthy and good.