This is my worst experience in Pattaya, the villa is totally unacceptable and I don't know why hotels.com give them 5-stars to this villa, also many wrong information from the hotels.com. The villa looks nice but dirty and very smelly. 1 of the room no bathroom and toilet inside, however also not in living room, all bath room and toilet are inside the rest of the sleeping room. Don't choose this villa and I don't trust hotels.com anymore.

This is my worst experience in Pattaya, the villa is totally unacceptable and I don't know why hotels.com give them 5-stars to this villa, also many wrong information from the hotels.com. The villa looks nice but dirty and very smelly. 1 of the room no bathroom and toilet inside, however also not in living room, all bath room and toilet are inside the rest of the sleeping room. Don't choose this villa and I don't trust hotels.com anymore.

First of all, this particular villa is located in the middle of nowhere with piles of garbage. You have no access to any type of public transportation due to villa locatio. You have to call Grab in order to get around. There is no reception desk instead they have poorly trained and bad mannered staff will yake you to your villa. This person asked me for 5,000 bht security deposit in cash without prior notice otherwise she would not handover the key. If you wish to check in earlier due to early arrival, they will charge 1,000 bht per hour. Water quality of the swimming pool was in no condition to swim. Towels were filthy and stained. During the check in process, I refused to stay and I left the villa. Instead I immediately checked myself into Grand Central Hotel Pattaya despite knowing I might end up losing my prepayment. Nobody should ever go to this particular place period. I have more to say but I don't wish to waist my valuable time. I will end here.

First of all, this particular villa is located in the middle of nowhere with piles of garbage. You have no access to any type of public transportation due to villa locatio. You have to call Grab in order to get around. There is no reception desk instead they have poorly trained and bad mannered staff will yake you to your villa. This person asked me for 5,000 bht security deposit in cash without prior notice otherwise she would not handover the key. If you wish to check in earlier due to early arrival, they will charge 1,000 bht per hour. Water quality of the swimming pool was in no condition to swim. Towels were filthy and stained. During the check in process, I refused to stay and I left the villa. Instead I immediately checked myself into Grand Central Hotel Pattaya despite knowing I might end up losing my prepayment. Nobody should ever go to this particular place period. I have more to say but I don't wish to waist my valuable time. I will end here.

It was so ridiculous. When we were swimming in the pool, the cleaner just open our door and didn’t press any bell. After that just take the hose come to our house and pass the swimming pool to take the water. It’s so dirty. My kids was still swimming in the swimming pool. The jacuzzi just have the cold water? Really? I can’t believe it. However, I find a hair on top of the bed after I check in. I don’t know are they change the bed sheet after guest check out.The most disgusting thing is when I went to the bathroom, have a cockroach inside!!!!!!!! I will never and never blacklist this villa and told my friend must not choose this villa anymore.

It was so ridiculous. When we were swimming in the pool, the cleaner just open our door and didn’t press any bell. After that just take the hose come to our house and pass the swimming pool to take the water. It’s so dirty. My kids was still swimming in the swimming pool. The jacuzzi just have the cold water? Really? I can’t believe it. However, I find a hair on top of the bed after I check in. I don’t know are they change the bed sheet after guest check out.The most disgusting thing is when I went to the bathroom, have a cockroach inside!!!!!!!! I will never and never blacklist this villa and told my friend must not choose this villa anymore.

The condition of the property was poor. Furniture was old and in some cases broken. Lost water for a while. Paint was old and walls dirty.

The condition of the property was poor. Furniture was old and in some cases broken. Lost water for a while. Paint was old and walls dirty.

Bed is so comfortable. Pool and villa are clean. Awesome trip. Will stay again. Staff were very friendly. The entire villa was pretty clean all around. Great value for your money. Will stay again.

Bed is so comfortable. Pool and villa are clean. Awesome trip. Will stay again. Staff were very friendly. The entire villa was pretty clean all around. Great value for your money. Will stay again.

The pool is nice and the staffs are helpful. However, location is inconvenient, water pressure for shower was unsatisfied, air-conditioning was broken in one of tne bedroom.

The pool is nice and the staffs are helpful. However, location is inconvenient, water pressure for shower was unsatisfied, air-conditioning was broken in one of tne bedroom.

Cutting it short here, we booked 3 villas, asked to be side by side, in the end we were all spread out - so I thought alright that’s fine. Expecting at least one to be the same in the photos here but all of the villas have completely different layout, so you can imagine... Cleanliness, it’s below par especially for 2 villas’ outdoor pool - my one especially, we had the trash collection point just outside - can’t even swim without smelling the trash constantly (FYI it was for my bachelor party). Kitchen... and the yellowish towels... Service & costs, it costs to have new towels on the next day, it costs to have new bedsheets, it costs to have housekeeping, let alone every piece you see in the other reviews and stuff. Travel a lot but the costs for this villa as least should meet the average, pretty disappointing. Location is ok, pretty near where the attractions are. But that’s all... nothing else to comment.

Cutting it short here, we booked 3 villas, asked to be side by side, in the end we were all spread out - so I thought alright that’s fine. Expecting at least one to be the same in the photos here but all of the villas have completely different layout, so you can imagine... Cleanliness, it’s below par especially for 2 villas’ outdoor pool - my one especially, we had the trash collection point just outside - can’t even swim without smelling the trash constantly (FYI it was for my bachelor party). Kitchen... and the yellowish towels... Service & costs, it costs to have new towels on the next day, it costs to have new bedsheets, it costs to have housekeeping, let alone every piece you see in the other reviews and stuff. Travel a lot but the costs for this villa as least should meet the average, pretty disappointing. Location is ok, pretty near where the attractions are. But that’s all... nothing else to comment.

Great pool villa would recommend went with a group of friends good location, staff really friendly and would definitely go again. Highly recommend this one!!! Thanks to all the wonderful staff who have made this trip one to remember. Super pool villa!

Great pool villa would recommend went with a group of friends good location, staff really friendly and would definitely go again. Highly recommend this one!!! Thanks to all the wonderful staff who have made this trip one to remember. Super pool villa!

Bad service Extra money for replacing bath towels No Toilet paper provide Door guard ask for money, for bring me into the house just 5 mins walking distance!!!! The water of the swimming is very dirty!

Bad service Extra money for replacing bath towels No Toilet paper provide Door guard ask for money, for bring me into the house just 5 mins walking distance!!!! The water of the swimming is very dirty!

pretty much sucks overall

pretty much sucks overall

Why do I need to write a bit more for an optional review?

Why do I need to write a bit more for an optional review?

If there is anything broken, dont expect they can repair for you before you finish the vocation. If you dont drive, dont book the villa, it takes an hour for the reception to get a taxi or shuttle for you. Many drivers dont know the way to villa too. Most time in pattaya in wasted in transportation. The attitude of staffs are good but they wont give you any quality service at all. Poor wifi, the water pressure is not enough for shower. Price is reasonable, the villa itself is clean.

If there is anything broken, dont expect they can repair for you before you finish the vocation. If you dont drive, dont book the villa, it takes an hour for the reception to get a taxi or shuttle for you. Many drivers dont know the way to villa too. Most time in pattaya in wasted in transportation. The attitude of staffs are good but they wont give you any quality service at all. Poor wifi, the water pressure is not enough for shower. Price is reasonable, the villa itself is clean.

Location is not convenient ,cos need to take Tuktuk from villa's office to the villa,it takes about 10mins.

Location is not convenient ,cos need to take Tuktuk from villa's office to the villa,it takes about 10mins.

was horrible... showers leaked.. out of the way.. rude staff... no tv in one of the bed rooms.. no wifi .. no restaurant on property.... and unit was dirty... Staff rude and unhelpful.. the pictures on line do not represent the 2 bed room villa.. DO NO STAY HERE... and its off the main road... in bad area that looks unsafe.. i was to stay 9 nights.. left after 2.. They refuse to talk to me about refund..Hotel.com is working with me...I REPEAT.. DO NOT STAY HERE.. YOU WILL REGRET IT

was horrible... showers leaked.. out of the way.. rude staff... no tv in one of the bed rooms.. no wifi .. no restaurant on property.... and unit was dirty... Staff rude and unhelpful.. the pictures on line do not represent the 2 bed room villa.. DO NO STAY HERE... and its off the main road... in bad area that looks unsafe.. i was to stay 9 nights.. left after 2.. They refuse to talk to me about refund..Hotel.com is working with me...I REPEAT.. DO NOT STAY HERE.. YOU WILL REGRET IT

I am a frequesnt traveller to Thailand and have stayed in many 5 and 4 star hotels this was the worst experience ever. The villa is no where near 4/5 star I would say its 2 star. Villa had many issues which were reported from day 1 and although we have reminded the hotel many times the issues were not solved till the day of check out. The villa was not equipped with phone, wifi not working, many lights not functioning properly, safety box not working and cleaning service the worst seen in my life!!!

I am a frequesnt traveller to Thailand and have stayed in many 5 and 4 star hotels this was the worst experience ever. The villa is no where near 4/5 star I would say its 2 star. Villa had many issues which were reported from day 1 and although we have reminded the hotel many times the issues were not solved till the day of check out. The villa was not equipped with phone, wifi not working, many lights not functioning properly, safety box not working and cleaning service the worst seen in my life!!!

The gate broke down on the first day, called the management and that stupid boss picked up the phone with an agnorant attitude, no one arrived. Called them the next morning and finally someone answered, tooked them an hour to come and couldnt fix the gate, they left after 15 mins not able to fix the gate and said they will come back later. we waited for 3 hours and called management again, finally they sent a real engineer to fix. on.the third day, the gate broke down again, we went out and called the management to fix, when we came back, the remote didnt work AGAIN, and we had to wait for another hour outside the villa. Simply REDICULOUS. the location was not convenient at all, to walk to the beach took 20mins and no taxi could be found nearby. we had to take photos of neraby facilities i.e. the ATV, so taxi drivers at least knew where to find our villa, as it had no "official" address, just some unknown number in an unknown road. Staff are mostly friendly and helpful, however we are very dissapointed in the attitude of the owner and THE STUPID GATE FOR BREAKING DOWN 3 DAYS OUT OF 4 DAYS of our stay. we had a can of coke mysteriously consumed from our mini bar, and the we had to call for water every single morning(except the day we checked out)

The gate broke down on the first day, called the management and that stupid boss picked up the phone with an agnorant attitude, no one arrived. Called them the next morning and finally someone answered, tooked them an hour to come and couldnt fix the gate, they left after 15 mins not able to fix the gate and said they will come back later. we waited for 3 hours and called management again, finally they sent a real engineer to fix. on.the third day, the gate broke down again, we went out and called the management to fix, when we came back, the remote didnt work AGAIN, and we had to wait for another hour outside the villa. Simply REDICULOUS. the location was not convenient at all, to walk to the beach took 20mins and no taxi could be found nearby. we had to take photos of neraby facilities i.e. the ATV, so taxi drivers at least knew where to find our villa, as it had no "official" address, just some unknown number in an unknown road. Staff are mostly friendly and helpful, however we are very dissapointed in the attitude of the owner and THE STUPID GATE FOR BREAKING DOWN 3 DAYS OUT OF 4 DAYS of our stay. we had a can of coke mysteriously consumed from our mini bar, and the we had to call for water every single morning(except the day we checked out)