The room smelled like cat pee. They had a water leak and the water was turned off without any notification. When we called to see what was wrong were advised that it would be off for 7 hours. We moved to another hotel at midnight.

The hospitality

The hospitality

Cleaning issue. Customer service is excellent. Surrounding area have good restaurants, market center and gas stations.

The hotel is old, outdated and they do not clean from one day to the next.

Broken down and filthy.

Broken down and filthy.

Cleaning issue. Customer service is excellent. Surrounding area have good restaurants, market center and gas stations.

The hotel is old, outdated and they do not clean from one day to the next.

My stay was terrible, for breakfast there are not many options, we don't eat pork they only had sausages and the grevy has sausage too, eggs only one day and another. room cleaning service only Monday, Wednesday and Friday. We stayed four nights and they never cleaned our room or made our bed. The most terrible and scary thing is that all the doors around the hotel that should be emergency doors are closed, they cannot be opened from the outside, not from the inside. I do NOT recommend it please do not spend your 😤money in this place

My stay was terrible, for breakfast there are not many options, we don't eat pork they only had sausages and the grevy has sausage too, eggs only one day and another. room cleaning service only Monday, Wednesday and Friday. We stayed four nights and they never cleaned our room or made our bed. The most terrible and scary thing is that all the doors around the hotel that should be emergency doors are closed, they cannot be opened from the outside, not from the inside. I do NOT recommend it please do not spend your 😤money in this place

This hotel is awful. I paid hefty non refundable pet deposit to stay at this hotel when the room smell like mildew and old mop water. We paid for a suite, but was told we can’t take breakfast to our room?! The lady stopped us as we were walking to our TABLE (not even towards the hallway to the rooms) just to tell us that we weren’t allowed to take food out of the dining area. There’s not supposed to be any food out in the pool area either but there were some people out there eating & nothing was said to them. The hallway smelt like cigarettes on top of the already dirty smell to it. It was so bad that we were trying to find another place to stay even though we couldn’t get a refund at this place. I only gave it 2 stars because they did give us a different room when I let them know that our first room was dirty still and smelt bad, but the second room smelt just as bad. You can just tell that the carpets throughout the whole building are not clean.

This hotel is awful. I paid hefty non refundable pet deposit to stay at this hotel when the room smell like mildew and old mop water. We paid for a suite, but was told we can’t take breakfast to our room?! The lady stopped us as we were walking to our TABLE (not even towards the hallway to the rooms) just to tell us that we weren’t allowed to take food out of the dining area. There’s not supposed to be any food out in the pool area either but there were some people out there eating & nothing was said to them. The hallway smelt like cigarettes on top of the already dirty smell to it. It was so bad that we were trying to find another place to stay even though we couldn’t get a refund at this place. I only gave it 2 stars because they did give us a different room when I let them know that our first room was dirty still and smelt bad, but the second room smelt just as bad. You can just tell that the carpets throughout the whole building are not clean.

This place is really amazing and so is the manager. We rented two rooms for two days because of a storm that knocked the power out everywhere most of the entire city except for a few places like this place We knew the power would be off at least, we got into one room. The other room is not ready. We were in there for a few hours, watching the news. And then got word from my neighbor that the power actually had come back on even though one. 1.1 million people were without electricity, My elderly mother’s house all of a sudden had power. I offered to pay for just the one night if he would refund the other room entirely and the next night for the one we were in He said no He gave us an entire refund But I stayed here before the quality is always amazing If I could give the manager and the location more than five stars, I would

This place is really amazing and so is the manager. We rented two rooms for two days because of a storm that knocked the power out everywhere most of the entire city except for a few places like this place We knew the power would be off at least, we got into one room. The other room is not ready. We were in there for a few hours, watching the news. And then got word from my neighbor that the power actually had come back on even though one. 1.1 million people were without electricity, My elderly mother’s house all of a sudden had power. I offered to pay for just the one night if he would refund the other room entirely and the next night for the one we were in He said no He gave us an entire refund But I stayed here before the quality is always amazing If I could give the manager and the location more than five stars, I would

Sofa bed was made with dirty sock of previous guest. Upon asking for clean sheets and a blanket for the sofa bed was given a ratty and torn blanket. Upon asking for enough towels for the registered 5 guests of the room, was asked for our ‘dirty’ towels. The room smells horrible. I hate to think about the carpets ever being cleaned. If the hotels.com price had been refundable, we would’ve gone elsewhere. Considering this hotel is part of the Choice Hotel system, this has been a very disappointing stay.

Sofa bed was made with dirty sock of previous guest. Upon asking for clean sheets and a blanket for the sofa bed was given a ratty and torn blanket. Upon asking for enough towels for the registered 5 guests of the room, was asked for our ‘dirty’ towels. The room smells horrible. I hate to think about the carpets ever being cleaned. If the hotels.com price had been refundable, we would’ve gone elsewhere. Considering this hotel is part of the Choice Hotel system, this has been a very disappointing stay.

There were bed bugs, roaches, mold, didn’t stay there. They took a deposit for my service dog non refundable, the worst experience. Went to The Laquita inn and suites in Cypress.

There were bed bugs, roaches, mold, didn’t stay there. They took a deposit for my service dog non refundable, the worst experience. Went to The Laquita inn and suites in Cypress.

DO NOT STAY IN THIS HOTEL! It is just as nasty on the inside as it is on the outside! The rooms are damaged and musty. The restrooms are moldy and disgusting! This hotel honestly needs to be shut down! I also watched a lady fall and the maid and manager stood there laughing at the poor woman. Staff was extremely rude in general and the breakfast made me sick! If you can avoid it, stay far away from this roach motel!

DO NOT STAY IN THIS HOTEL! It is just as nasty on the inside as it is on the outside! The rooms are damaged and musty. The restrooms are moldy and disgusting! This hotel honestly needs to be shut down! I also watched a lady fall and the maid and manager stood there laughing at the poor woman. Staff was extremely rude in general and the breakfast made me sick! If you can avoid it, stay far away from this roach motel!

Excellent service

Excellent service

First floor carpet was disgusting. Dirty. Bubbled and had big holes. Shower and toilet were broken. Bad smells.

We don't live far but due to power outages it was wonderful!!

We don't live far but due to power outages it was wonderful!!

First floor carpet was disgusting. Dirty. Bubbled and had big holes. Shower and toilet were broken. Bad smells.

Infested with Roaches. Should be a 35 Dollar a night hotel.

Infested with Roaches. Should be a 35 Dollar a night hotel.

It took the staff member a very long time to register me in as if she had no idea what to do without any type of communication but after 25 minutes she asked for the room deposit

It took the staff member a very long time to register me in as if she had no idea what to do without any type of communication but after 25 minutes she asked for the room deposit

Hospitality sucked, as I waited for 15 minutes for someone to come to the front desk so I could check in to my room. The room itself was run down, rust all over light fixtures, chipped paint inside the bathtub (and why is there paint inside it anyway??), terrible patched up ceilings, and the room had a horrible smell. Best thing that I can say is that I didn’t see any bugs.