Appalling customer service, the worst I have ever experienced. Outdated rooms. Avoid at all costs

La Laguna is quiet and convenient. With a car there are lots of places to visit and explore nearby.

La Laguna is quiet and convenient. With a car there are lots of places to visit and explore nearby.

Really enjoyed staying here , it’s our second time and will not hesitate going back . Great pool and a close drive to the beach

Really enjoyed staying here , it’s our second time and will not hesitate going back . Great pool and a close drive to the beach

Always very good this hotel one of our favorites

Always very good this hotel one of our favorites

Stay at this hotel 3 or 4 times a year and have done for the last 8 years. Always excellent.

Overall good. Always a tad disappointed when the spa at any level isn't included especially when aslcess for 50 euros for the two of us which was abit steep.

Overall good. Always a tad disappointed when the spa at any level isn't included especially when aslcess for 50 euros for the two of us which was abit steep.

Lovely hotel

Lovely hotel

Comfortable and clean accommodation. Restaurant excellent and the staff wonderful. We have bought a house nearby and will use the restaurant again. Very accommodating of my vegan preferences, which, while it’s improving in Spain, it’s rare to find such helpful and knowledgeable staff. Nothing was too much trouble.

Comfortable and clean accommodation. Restaurant excellent and the staff wonderful. We have bought a house nearby and will use the restaurant again. Very accommodating of my vegan preferences, which, while it’s improving in Spain, it’s rare to find such helpful and knowledgeable staff. Nothing was too much trouble.

Lovely hotel, staff are great, particularly in the restaurant. They catered for me with vegan options that were thoughtful and very well executed. Plenty of parking in covered bays. Lots of little restaurants nearby. Area is quiet and safe, close to lakes and safe walks. Beds very comfortable, spotlessly clean. Dropped a star for noisy aircon, mirror being perished around the edges and plastic wrapping on soap and in bin liners. There’s no body or hand lotion, no conditioner, only shampoo and shower gel. Also, I read in some reviews that the rooms have kettles, there was no kettle in our room, only two small bottles of water.

Lovely hotel, staff are great, particularly in the restaurant. They catered for me with vegan options that were thoughtful and very well executed. Plenty of parking in covered bays. Lots of little restaurants nearby. Area is quiet and safe, close to lakes and safe walks. Beds very comfortable, spotlessly clean. Dropped a star for noisy aircon, mirror being perished around the edges and plastic wrapping on soap and in bin liners. There’s no body or hand lotion, no conditioner, only shampoo and shower gel. Also, I read in some reviews that the rooms have kettles, there was no kettle in our room, only two small bottles of water.

This hotel is feeling rather tired. They have renewed furniture in the bar area but the rooms need attention. We paid extra for a deluxe suite as we had stayed in a junior suite before and wanted something more comfortable but were disappointed. The furniture in the lounge area was drab and uninspired. The weather was cool and rainy so we tried to turn the air conditioning to a heat setting…only to find that there is no heating in the hotel! At one point we were sitting in the bar area wearing jackets! The staff were friendly and worked hard. Breakfast was ok but the bread was stale and curling at the edges-no excuse as Spanish bread is usually delicious. The hotel looks good from the outside with a pleasant bar area and a lovely pool but it’s time to refresh the rooms. This was our third but our last visit.

This hotel is feeling rather tired. They have renewed furniture in the bar area but the rooms need attention. We paid extra for a deluxe suite as we had stayed in a junior suite before and wanted something more comfortable but were disappointed. The furniture in the lounge area was drab and uninspired. The weather was cool and rainy so we tried to turn the air conditioning to a heat setting…only to find that there is no heating in the hotel! At one point we were sitting in the bar area wearing jackets! The staff were friendly and worked hard. Breakfast was ok but the bread was stale and curling at the edges-no excuse as Spanish bread is usually delicious. The hotel looks good from the outside with a pleasant bar area and a lovely pool but it’s time to refresh the rooms. This was our third but our last visit.

This is the first time I have stayed in the Laguna hotel but I will certainly stay there again if I am in the area

This is the first time I have stayed in the Laguna hotel but I will certainly stay there again if I am in the area

All the staff took pride in their work & this showed by the cleanliness & upkeep of the hotel

All the staff took pride in their work & this showed by the cleanliness & upkeep of the hotel

Front of house, staff Road and non-helpful hotel overall was clean but just let down by the attitude and the feel of the place decor was extremely dated rooms were extremely dated overly priced and generally made not to feel very welcome

Front of house, staff Road and non-helpful hotel overall was clean but just let down by the attitude and the feel of the place decor was extremely dated rooms were extremely dated overly priced and generally made not to feel very welcome

Lovely hotel but the rooms are starting to look a bit dated.

Lovely hotel but the rooms are starting to look a bit dated.

Lovely and quiet, the spa was great but the rooms I found a bit basic as in no dressing gowns no coffee or sugar and no bathroom essentials

Lovely and quiet, the spa was great but the rooms I found a bit basic as in no dressing gowns no coffee or sugar and no bathroom essentials

Good hotel ideally located for what we wanted. Couple of good restaurants near by.

Good hotel ideally located for what we wanted. Couple of good restaurants near by.

As we arrived there was not hot water for a shower. The next morning before an important meeting, still no hot water. The AC worked poorly, the beds slid appart and the pillows were old, worn, clumpy and uncomfortable. The breakfast was also very disappointing and the bar were missing key ingredients to make drinks. The pool was cold, non heated and it was full of leaves and contamination.

As we arrived there was not hot water for a shower. The next morning before an important meeting, still no hot water. The AC worked poorly, the beds slid appart and the pillows were old, worn, clumpy and uncomfortable. The breakfast was also very disappointing and the bar were missing key ingredients to make drinks. The pool was cold, non heated and it was full of leaves and contamination.