Loved the convenience of being near by a lot of things. Great breakfast. Rooms are always great and feel like home.

Staff were not friendly at all. Breakfast worker acted like she was inconvenienced that we were there. Didnt even say hello or good morning back. Had trouble getting the elevator to work as you needed to punch in your room number then slide your key. Cleaning staff just stared at us, rudely didnt offer any help and we ended up taking the stairs up to our 4th floor room. Lots of patching done in the room and stains on the couch. Pool and hot tub needed cleaning, lots of silt/debris on the bottom of the pool & hot tub along the edges. On the last morning there was no water. Couldnt shower or flush toilets, gross. When checking out, staff not friendly, when we commented about no water they stated a pipe burst. Which i get happens but no apologies for the inconvenience or anything. Didnt even thank us for staying or tell us to have a good day. Askes us if wanted a receipt then handed it and turned away. What happened to providing customer service and saying a simple thank you. Had to pay $300 through Hotels.com yet our receipt stated total room charge was $199.98. So, who keeps the extra $100 we got charged for?!!! Wouldnt recommend this place due to poor service alone. Room itself was quirky but ok despite lots of patching on walls and stains.

Nice location in Canal Park. Everything was in walking distance. Good food and shopping.

The check-in was miserable. It seems that Hotels.com garbled the name and email on the reservation sent to the hotel. The hotel staff was unable to cross reference the hotels.com ref. #. Even after showing them multiple emails stating that I indeed had a reservation, the hotel staff was reluctant to give us our room. The staff was rude and unhelpful. It’s beyond me to understand how the hotel staff could not use deductive reasoning to figure out that someone with an email confirmation, that had a name for that reservation that only differed by the first name, who was checking in for this reservation at 10pm at night, there hadn’t been anyone with the exact name check in yet, that maybe..just maybe, that you were speaking to the patrons that reserved that room. Finally the staff had an epiphany to ask for the four digits of my credit card and voila! The 3W bulb illuminated and I was in! All joking aside, it was a miserable experience and I paid $300+ to boot for one night. Please work on doing better.

We loved the hotel and will definitely book there again! Clean, and very spacious room. Quiet and nice kitchenette. The continental breakfast was wonderful, too! Easy access to everything.

We loved the hotel and will definitely book there again! Clean, and very spacious room. Quiet and nice kitchenette. The continental breakfast was wonderful, too! Easy access to everything.

They had our booking for only 2 days, so we had some issues with the elevator, my 67 yr old husband had to walk 3 flights of stairs to our room. We couldn't program our tv's for the first 2 days, the front desk ladies were helpful especially the "mature" one w/ short hair the 3rd time. We were celebrating my 60th b-day, asked for an upgrade toa window room, but were 30 seconds too late, what does that mean? no-one asked if we wanted our room made up? My husband said eggs were cold.(I enjoyed the breakfast, staff was on point!) the room was nice and big, charming, not very well cleaned, but manageable. Not sure if new mgmt or the change of whatever, Good Luck in getting the kinks worked out!

Overall a nice stay. Very convenient for food and entertainment.