Helpful staff, easy parking (paid), comfortable rooms

Helpful staff, easy parking (paid), comfortable rooms

Terrible smell.

Terrible smell.

Great modern hotel with large dining facilities. Very close to Rijswijk train station and many shops. Spacious comfortable room.

Great modern hotel with large dining facilities. Very close to Rijswijk train station and many shops. Spacious comfortable room.

My overall stay at the property was nice, reception staff were very friendly and helpful. The room was nice and clean, and passing housekeeping staff they always said yellow and were friendly. The only negative thing is that the two times I approached the restaurant two separate members of staff were quite rude and unhelpful. This was the only thing that brought the hotel down.

My overall stay at the property was nice, reception staff were very friendly and helpful. The room was nice and clean, and passing housekeeping staff they always said yellow and were friendly. The only negative thing is that the two times I approached the restaurant two separate members of staff were quite rude and unhelpful. This was the only thing that brought the hotel down.

Dirty around the property and smoking right outside the door with butts everywhere

Dirty around the property and smoking right outside the door with butts everywhere

It was close to my conference center but no good food options in walking distance but close to the tram

Great room for the price. Parking was convenient on the weekend.

Great room for the price. Parking was convenient on the weekend.

Excellent service

Excellent service

I have stayed here several times over the years. It is nice, clean and convenient. Will stay again.

I have stayed here several times over the years. It is nice, clean and convenient. Will stay again.

Good hotel next to train station

Good hotel next to train station

did not get the room which was promised…while the booking done and confirmed was for a double king size bed, the manager said they did not have a double bed in the entire hotel… there are no telephone in the room…every time you want to call anybody in the hotel, you have to dial a telephone number from your mobile. no toiletries in the bathroom except 2 soap dispensers. They say they provide only on requests

did not get the room which was promised…while the booking done and confirmed was for a double king size bed, the manager said they did not have a double bed in the entire hotel… there are no telephone in the room…every time you want to call anybody in the hotel, you have to dial a telephone number from your mobile. no toiletries in the bathroom except 2 soap dispensers. They say they provide only on requests

This was the worst stay ever at a "4 star" hotel. At first they wanted to put us into a room that wasn't meant for guests wasn't cleaned and not the sleeping arrangement we asked for. Firstly the receptionist said that they were fully booked and they couldn't do anything then the other found a room and sent the colleague to check. Apparently it was fine. The room didn’t have a kettle nor a coffee machine nor a fan not even a phone! The bathroom had no toiletries or accessories just a soap dispenser fixed to the wall at the sink and in the shower. Half of the furniture fixed to the wall is barely attached. The lighting in the room is one main light that is in the bathroom “aquarium”. In order to ask for the WiFi password I had to call reception with my own phone. The furniture is all heavily used and very worn and beat up. This is a problem since the recent pictures on the internet of the hotel show modern and recently renovated rooms. The hallway to the rooms has pieces of the panelling missing, parts broken, garbage bags lying on the floor. There is this constant whistling and whining in the room 24/7 it is very difficult to sleep and then you hear water in the pipes. Absolutely no documentation that you normally find in a hotel room to read about the hotel and services. Sadly I am limited to 8 pictures as I have so many more. I cannot believe that this is a 4 star hotel and this room cannot be a room for guests, this is why I consider it a scam for the price and rating.

This was the worst stay ever at a "4 star" hotel. At first they wanted to put us into a room that wasn't meant for guests wasn't cleaned and not the sleeping arrangement we asked for. Firstly the receptionist said that they were fully booked and they couldn't do anything then the other found a room and sent the colleague to check. Apparently it was fine. The room didn’t have a kettle nor a coffee machine nor a fan not even a phone! The bathroom had no toiletries or accessories just a soap dispenser fixed to the wall at the sink and in the shower. Half of the furniture fixed to the wall is barely attached. The lighting in the room is one main light that is in the bathroom “aquarium”. In order to ask for the WiFi password I had to call reception with my own phone. The furniture is all heavily used and very worn and beat up. This is a problem since the recent pictures on the internet of the hotel show modern and recently renovated rooms. The hallway to the rooms has pieces of the panelling missing, parts broken, garbage bags lying on the floor. There is this constant whistling and whining in the room 24/7 it is very difficult to sleep and then you hear water in the pipes. Absolutely no documentation that you normally find in a hotel room to read about the hotel and services. Sadly I am limited to 8 pictures as I have so many more. I cannot believe that this is a 4 star hotel and this room cannot be a room for guests, this is why I consider it a scam for the price and rating.

It is a wonderful hotel. The room and the bed was very nice. Breakfast was very good too!

Great hotel, excellent service

The staff were all lovely, but the rooms are in need of a refurbishment. It was like being transported back to the 1980's. The bathroom is a glass box in the bedroom, with a huge gap all around the top. It's not ideal for privacy if there are more than one person in the room, you hear everything!

The staff were all lovely, but the rooms are in need of a refurbishment. It was like being transported back to the 1980's. The bathroom is a glass box in the bedroom, with a huge gap all around the top. It's not ideal for privacy if there are more than one person in the room, you hear everything!

Neat rooms, boring lobby/restaurant and nice staff

Ok, Hotel. Close a a big shopping centre. Parking at the back 60 min free, 5 euro a night. Difficult to judge in the Corona time, but effective protection during breakfast

Ok, Hotel. Close a a big shopping centre. Parking at the back 60 min free, 5 euro a night. Difficult to judge in the Corona time, but effective protection during breakfast

Rude staff, unhelpful with attitude ——————————————

The hotel is very nice hotel. Spacious rooms. Nice lounge/bar. Delicous breakfast.